Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

PAUL MULLINS

Arlington

Summary

Dynamic professional specializing in customer service and conflict resolution. Expertise in business strategy development and operations management, enhancing customer experiences and driving sales. Recognized for effective team collaboration and meticulous attention to detail, ensuring compliance and satisfaction in high-pressure environments.

Overview

9
9
years of professional experience

Work History

Assistant store manager

National Tire and Battery
02.2025 - Current
  • Customer service and conflict resolution in a high-volume automotive retail setting
  • Inventory control, stock ordering, and vendor communication
  • Sales strategy implementation and upselling of services and products
  • Ensuring OSHA and company safety compliance in the service bay and front end
  • Managing warranty claims, returns, and service write ups

Driver

Uber
Dfw Areas
02.2022 - Current
  • Ensure safety of riders and goods to destination
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.

Military

United States Army
Fort Benning
03.2020 - 09.2020
  • Responded to emergencies with speed, efficiency, and knowledgeable assistance.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Trained in use of tear gas, passive ordnance and explosives.
  • Led fire teams during battle drills and training exercises.
  • Led basic reconnaissance operations and reported enemy movements to commanding officers.
  • Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
  • Trained teams on emergency situation preparedness and [Technique] in tactical planning, equipment maintenance and weapon use.

Intern Assistant Superintendent

Commerical Interiors
06.2017 - 08.2019
  • Assisted in day-to-day site management and coordination of subcontractors
  • Supported project scheduling, planning, and progress tracking
  • Monitored quality control and adherence to project specifications and blueprints
  • Assisted in managing site logistics deliveries and equipment coordination
  • Worked with superintendents to resolve on site issues and minimize delays
  • Learned and utilized construction management software (e.g., Procore, PlanGrid, Bluebeam)

Server

Rio Mambo
Burleson
10.2017 - 07.2018
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Cook

Red Lobster
Burleson
08.2016 - 02.2017
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Education

BBA - Business, Political Science

Tarleton State University
Stephenville, TX
05.2025

Skills

  • Business strategy development
  • Active listening
  • Order accuracy
  • Menu presentation
  • Team collaboration
  • Operations management
  • Problem solving
  • Attention to detail
  • Staff oversight
  • Relationship management
  • Customer experience enhancement
  • Time management
  • Customer service excellence
  • Transaction processing
  • Communication skills
  • Sales proficiency
  • Conflict resolution

References

References available upon request.

Timeline

Assistant store manager

National Tire and Battery
02.2025 - Current

Driver

Uber
02.2022 - Current

Military

United States Army
03.2020 - 09.2020

Server

Rio Mambo
10.2017 - 07.2018

Intern Assistant Superintendent

Commerical Interiors
06.2017 - 08.2019

Cook

Red Lobster
08.2016 - 02.2017

BBA - Business, Political Science

Tarleton State University

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