Paul Munroe
Gloucester,MA
Summary
Dedicated professional with extensive experience as a Correctional Officer at the Massachusetts Department of Correction, skilled in conflict resolution and emergency response. Proven track record in enhancing facility security and reducing contraband incidents through vigilant monitoring and effective enforcement of safety protocols. Committed to maintaining a safe environment for all. Experienced in working unsupervised and making split second decisions during career as loss prevention officer.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Correctional Officer
Massachusetts Department Of Correction
MCI Concord/ SBCC
11.2013 - Current
- MCI concord 2013- facility closing 2024
- SBCC June 2024- Present
- Monitored inmate behavior to ensure safety and security within facility.
- Assisted in conflict resolution among inmates, promoting a peaceful environment.
- Enforced institutional rules and regulations to uphold safety protocols.
- Conducted regular inspections of living areas to maintain cleanliness and order.
- Documented incidents accurately, ensuring compliance with reporting standards.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Loss Prevention Officer
Kohls Department Store
Nashua, NH
02.2009 - 2014
- Monitored surveillance systems to identify theft and suspicious behavior.
- Conducted regular audits of merchandise to ensure inventory accuracy.
- Collaborated with store management to develop loss prevention strategies.
- Trained staff on security protocols and incident reporting procedures.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Coordinated with local law enforcement agencies to strengthen community partnerships and deter criminal activity within the store premises.
- Assisted with the development of emergency response plans, ensuring staff were adequately prepared for various situations involving theft or violence.
- Developed strong relationships with local law enforcement, aiding in quicker resolution of external theft cases.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
Education
High School Diploma -
Gloucester High School
Gloucester, MA06.2003
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Safety and security enforcement
- Surveillance
Certification
Currently licensed to carry firearms, unrestricted
Timeline
Correctional Officer
Massachusetts Department Of Correction
11.2013 - Current
Loss Prevention Officer
Kohls Department Store
02.2009 - 2014
High School Diploma -
Gloucester High School