Paul Myers
Staten Island,NY
Summary
Results-driven professional with a strong background in customer service, leadership, and team building. Proven ability to cultivate and maintain client relationships while effectively managing diverse program and site needs. Strategic problem-solving skills and a focus on driving operational efficiency. Highly adaptable with excellent interpersonal and communication skills. Recognized for innovative thinking and a proactive approach to addressing business challenges. Extensive experience in vendor networking, emergency response, preventative maintenance, and contract management. Committed to anticipating client needs and exceeding expectations to boost productivity and drive business success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director Of Property Management & Facilities
St. Joseph’s Medical Center/St. Vincent’s Hospital
01.2021 - Current
- Lead day-to-day operations for property management and facilities, managing a diverse team and overseeing multiple departments
- Departments Managed:
- Maintenance Team
- Rainbow Team
- Leasing & Contracts
- Purchasing
- Fleet Vehicle Management
- Facilities Department
- Vendor Outsourcing
- Functions & Responsibilities:
- Team Leadership: Oversee a team of40+, including maintenance and administrative staff
- Property Maintenance: Manage maintenance for650 scattered-site apartments and12+ buildings across various locations (Staten Island, Brooklyn, Queens, Westchester, Port Chester, Bronx, Yonkers)
- Lease Negotiations: Lead lease negotiations for all properties, including apartments and office spaces
- Work Order Management: Oversee work order processes, ensuring timely completion and quality service
- Vendor & Contract Management: Negotiate service contracts, maintain a directory of vendors, and coordinate large-scale maintenance and renovation projects
- Preventive & Emergency Maintenance: Develop and implement preventive maintenance programs while managing emergency repairs
- Office Renovations & Build-Outs: Oversee office space build-outs, including HVAC, electrical, plumbing, and IT installations/repairs
- Construction & Renovation Projects: Manage new construction and renovation projects, ensuring completion within budget and on schedule
- Fleet Management: Oversee procurement and maintenance of fleet vehicles for all programs
- Equipment & Inventory Management: Manage tools, equipment, and program inventories, ensuring availability and functionality
- Compliance & Safety: Ensure adherence to safety regulations for all facilities, including fire alarms, sprinkler systems, and surveillance installations
- Vendor Coordination: Coordinate with external vendors for specialized repairs and installations (e.g., electrical, plumbing, IT, mechanical)
Manager: National Accounts Manager
TOTAL FIRE PROTECTION
01.2018 - 01.2021
- Oversee all National Account department workload
- Responsible for over 1500 customer locations Fire and Life Safety services, throughout the US
- Manage day-to-day National Accounts Operations
- Governance of Department specific Open Work Orders
- Sourcing/Onboarding National Account Sub-Contractors
- Review Sub-Contractor reports, invoices, TFP proposal for internal Billing
- Following up with Sub-Contractors going over outstanding work orders, and potential new jobs
- Oversee and review the National Accounts open work order report
- Write all National Accounts proposals for new services and deficiencies
- Stay up to date with internal and external developments on new ways to increase sales
- Liaise with Sales Department to set and implement strategies for selling new products
- Train Administrator on proposal writing and TFP Calculator
- Meet with Administrator bi-weekly to go over all outstanding issues
- Oversee Bi-Weekly Conference calls with Sub-Contractors
Manager: Product Manager
BROADRIDGE FINANCIAL SOLUTIONS
01.2015 - 01.2018
- Oversaw activities related to development and support of Broadridge CAGE, Dividend, and Re-Org products, including a suite of applications that aid brokerages and custodians with settlement of equities and fixed income security transactions coupled with workflow solutions
- Applications include Ascendis, CAGE3, RAD, Obligation Warehouse, and Pair Off
- Collaborated with clients in determination of functional and technical requirements, coordinating Book of Work to prioritize projects and ensure alignment of client and firm expectations
- Analyzed and documented application issues raised by clients, assessing business impact, coordinating internal resources for resolution, and tracking open issues
- Developed and executed cross-functional testing strategies, coordinating across various applications with considerations for data fabrication, pass / fail criteria, and test stage exit / entry criteria
- Researched and assessed industry-related changes, identifying product gaps and application processing impacts / risks along with enhancements to close gaps in functionality
- Facilitated client meetings and demonstrations, utilizing Client Relationship Management (CRM) tools for proper tracking, escalation, and timely resolution to client inquiries
- Managed special projects autonomously from scope definition to activities and milestone reporting through delivery, including Ascendis client implementations, ensuring on time and on budget delivery
Manager: Account Receivables
LOUIS CAPITAL MARKETS
01.2007 - 01.2015
- Directed team responsible for receiving client payments via checks and wire
- Created and distributed bi-monthly receivables reports to traders as well as reports for the Finance group used in bonus calculations
- Oversaw customer file maintenance and rate schedules
- Maintained a monthly data warehouse of all receivables and collections
- Managed and supervised credit control for multiple entities within the company’s U.S
- Organizational hierarchy, reducing A/R receivable turnover days from approximately68 to54 in6 months
- Netted approximately95% of aged receivables greater than120 days in1st month, developing reports which detailed receivables by trader and by client formatted in current,30,60,90 and91+ day aging format
- Executed continuous follow-up methodology and client invoice reconciliation process, improving efficiency and training staff members in new processes
- Researched and resolved invoice discrepancies, creating and distributing invoices, confirming receipt with clients, and ensuring account reconciliation
- Generated monthly management receivables reports to partners, creating charts which documented receivables versus revenue on a3-month and annual basis
- Trained staff to recognize and update all types of trader requests in trade transaction used to create invoices
Assistant Vice President, Trade Recon / Operations
HSBC SECURITIES
01.2005 - 01.2007
- Monitored and investigated all ADP Order Match Order / Execution rejects
- Booked manual trades via ADP BTS NEWB function and DNS Front End system
- Created and maintained Balance and Holding reports for all branches as well as future trade settlement reports
- Averaged price / Compress partial trades via ADP BTS Cross function, ensuring that all average price accounts were flat at the end of the day
- Worked with vendors to implement system updates, coordinating testing and implementation of any new execution points
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
Skills
- Staff management
- Exceptional Interpersonal skills
- Adaptable
- Attention to detail
- Teamwork and collaboration
- Customer service-focused
- Exceptional oral and written communication skills
- High Pressure Critical thinking
- Problem-solving
- Process Improvement
- Microsoft office
- Property management
- Vendor management
Certification
- Leadership Development Academy Program, ADP, Jersey City, NJ (Graduated with Honors)
- Coursera Network - Real Estate Property Management Course.
- Alison Academics - Mental Health Studies - Suicide, Violent Behavior and Substance Abuse Course.
- Alison Academics – Mental Health Studies - Understanding Behavior, Burnout and Depression.
- University of Sydney - Positive Psychiatry and Mental Health Course.
- Wesleyan University - Suicide Prevention Course.
- Wesleyan University - Abnormal Psychology Course.
- Wesleyan University - History of Mental Illness.
Accomplishments
- Cost Reduction: Successfully reduced maintenance costs through vendor renegotiation's and process improvements.
- Designed and coordinated the construction of a new 12,000-sf office space in Staten Island, NY.
- Facility Renovations: Oversaw the renovation of an 8,000-sf residential facility in Port Chester, NY, and an 11,000-sf residential facility in Staten Island, NY.
- Feasibility Reports: Coordinated feasibility studies with the Office of Mental Health and architects for the renovation of 3 residential facilities, which have been approved and are slated to begin within the next year.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Oversaw multiple residential family properties totaling over 975 individual units.
Timeline
Director Of Property Management & Facilities
St. Joseph’s Medical Center/St. Vincent’s Hospital
01.2021 - Current
Manager: National Accounts Manager
TOTAL FIRE PROTECTION
01.2018 - 01.2021
Manager: Product Manager
BROADRIDGE FINANCIAL SOLUTIONS
01.2015 - 01.2018
Manager: Account Receivables
LOUIS CAPITAL MARKETS
01.2007 - 01.2015
Assistant Vice President, Trade Recon / Operations
HSBC SECURITIES
01.2005 - 01.2007
- Leadership Development Academy Program, ADP, Jersey City, NJ (Graduated with Honors)
- Coursera Network - Real Estate Property Management Course.
- Alison Academics - Mental Health Studies - Suicide, Violent Behavior and Substance Abuse Course.
- Alison Academics – Mental Health Studies - Understanding Behavior, Burnout and Depression.
- University of Sydney - Positive Psychiatry and Mental Health Course.
- Wesleyan University - Suicide Prevention Course.
- Wesleyan University - Abnormal Psychology Course.
- Wesleyan University - History of Mental Illness.
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