Summary
Overview
Work History
Education
Skills
Notable Skills
Timeline
Hi, I’m

Paul Nadel

CINCINNATI,OH
Paul Nadel

Summary

Professional with extensive experience in executive support roles, adept at managing diverse administrative tasks that enhance organizational effectiveness. Expertise in coordinating schedules, meetings, and travel arrangements for executives while maintaining compliance with regulatory standards. Aiming to leverage strong communication and problem-solving skills to contribute to the efficiency of an executive team. Background includes a solid foundation in customer relations and technical support, fostering a collaborative work environment.

Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

20
years of professional experience

Work History

Citi Group

Digital Serv Specialist
11.2023 - Current

Job overview

  • Performed moderately complex and varied assignments. Worked with limited supervision.
  • Demonstrated technical/administrative expertise.
  • Corresponded between different businesses within Citi. Applied research, information gathering and analysis skills.
  • Managed customer financial transactions and handled inquiries. Assisted with credit increases, balance transfers, and fraud resolution.
  • Processed card replacements, address updates, and dispute documentation. Provided first-class customer service using empathy and active listening.

Project Restoration Community Development Organization

EXECUTIVE ASSISTANT
01.2015 - 05.2025

Job overview

  • Provided high-level administrative support to CEO and senior executives to streamline operations and decision-making processes.
  • Organized and managed complex schedules, appointments, and travel itineraries for CEO and executive team members.
  • Edited and created reports and presentations to support CEO and leadership in strategic decision-making.
  • Ensured safety and success during company trips by accompanying CEO and executive team members.
  • Collaborated with entertainment and catering vendors to execute successful event setups and food preparations.
  • Coordinated office meetings and conference calls to facilitate communication and collaboration among team members.
  • Assisted CEO and senior executives in day-to-day tasks to promote efficiency and productivity.
  • Managed expense reports and reimbursements for CEO and executive team members with accuracy and attention to detail.

Valor and Virtue Productions

Social Media Assistant Director
06.2022 - 05.2024

Job overview

  • Generated creative and engaging social media content for Valor and Virtue Productions.
  • Increased brand visibility and excitement for Cincinnati as a fashion hub.
  • Utilized Adobe Creative Cloud and Canva for visually appealing content creation.
  • Developed and implemented strategies to increase brand awareness through social media.
  • Monitored performance using Facebook Insights and other analytics tools.

Bread Financial
Cincinnati

Collections Specialist
09.2017 - 05.2024

Job overview

  • Received delinquency reports from the computer system and verified the status of the credit card accounts.
  • Followed up on delinquent accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem.
  • Discussed possible financial arrangements, informed members of potential legal actions, and suggested financial counseling to arrive at suitable payment arrangements.
  • Was able to collect on credit card accounts which could have become write-offs, bankruptcy, and attorney accounts.
  • Made early contact with members and co-makers to collect and keep them informed of loan status.
  • Made effective use of collection tools including daily suspense and delinquent loan activity reports.
  • Utilized effective human relations skills and various forms of persuasion to present a positive Credit Union image in an already negative situation.
  • Calmed irate members and answered member questions and complaints relevant to Department functions.
  • Determined reasons for delinquencies and worked toward permanent solutions.
  • Minimized losses by early actions.
  • Utilized further appropriate collection methods if initial attempts do not secure required payment.
  • Recommended extensions of due dates.
  • Suggested consolidations, financial counseling, and repossessions as needed.
  • Processed payments by phone from members.
  • Handled NSF checks and made payment arrangements with the members, account holders, and 3rd party but maintained professionalism by not providing information that wasn't necessary to be given to 3rd party.
  • Performed skip tracing and used all programs available on a daily basis.
  • Performed collections efforts in accordance with Comenity Bank policies and procedures and ensured they are legally compliant.
  • Kept accurate and up to date activity reports on late, potentially late, and delinquent loans.
  • Documented all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence in the Bread Financial database website.
  • Researched credit card accounts that appeared late and potentially late records to ensure that Credit Union errors are detected promptly.
  • Provided members the opportunity to fully explain their credit card account status.
  • Maintained the BANKS professional reputation throughout collections operations and in all contacts with members.
  • Maintained confidentiality.
  • Assisted area personnel as needed.
  • Attended and participated in meetings as required.
  • Kept up to date on all aspects of the banking industry and informed of changes in collections policies, procedures, and related legal requirements.
  • Stayed up to date on various legal issues including changes in Government leadership to ensure Regulations were enforced.

Bridgeway International Health
Dubai

Scheduling/Call Off Coordinating Specialist
05.2022 - 10.2023

Job overview

  • Ensured adequate nursing staff coverage at all times.
  • Facilitated communication with staff regarding missed shifts.
  • Maintained scheduling accuracy across multiple locations.
  • Utilized designated workflows to find shift coverage.
  • Prepared tracking log for employee call offs.
  • Managed attendance and paid time off for nursing staff.
  • Notified supervisors of disciplinary actions when necessary.
  • Ensured backup staff member trained in Call off Specialist role.
  • Created and maintained necessary forms for scheduling tasks.
  • Adhered to confidentiality and dignity of staff and residents.

Spherion
OH

Health Care Call Center Representative
05.2021 - 10.2022

Job overview

  • Provided dedicated support to patients and doctors for benefit coverage, payments, reimbursements, denials, and general inquiries through the patient services support center.
  • Delivered excellent business results by working closely in a team environment to help patients receive their medication.
  • Completed investigations and answered questions regarding insurance benefits, coverage, and out-of-pocket costs.
  • Filled prescriptions according to medical terminology and reached out to providers for accurate information.
  • Assisted with benefit verifications, prior authorizations, and entering customer notes to complete transactions.
  • Collaborated with patients and doctors to assist with payments, reimbursements, denials, and appeals.
  • Assisted patients and healthcare providers with benefits, claims, and reimbursements.
  • Handled prior authorizations and insurance verifications.
  • Educated patients on financial assistance programs.

House of Levi Llc
Cincinnati

Director of Customer Service and IT
09.2020 - 02.2021

Job overview

  • Managed customer service operations and IT support.
  • Assisted in HR functions such as onboarding, recruiting, and payroll.
  • Developed policies and training materials for customer service teams.
  • Directed day-to-day operational performance of customer care centers within responsibility.
  • Assisted in talent acquisition and recruiting.
  • Conducted employee pre-employment, on-boarding, and off-boarding processes.
  • Maintained and updated employee information in Paycor and shared HR systems including E-Verify.
  • Assisted with processing benefit enrollments, changes, and terminations.
  • Coached, directed, and mentored Customer Care professionals.

Fairway Capital Recovery

Customer Care Representative
01.2016 - 09.2017

Job overview

  • Provided excellent customer service by addressing inquiries and resolving issues in a timely manner.
  • Managed a high volume of customer calls professionally and efficiently.
  • Maintained detailed records of customer interactions and transactions.
  • Collaborated with team members to ensure customer satisfaction and retention.
  • Negotiated payment arrangements with customers to resolve delinquent accounts.
  • Utilized collection software to document all collection efforts and update customer records.
  • Adhered to strict compliance policies and procedures in debt collection practices.
  • Achieved collection goals by effectively communicating with customers and providing solutions.
  • Made outbound calls to collect on overdue payments.
  • Took calls from customers with payment questions.
  • Set up payment plans with customers.
  • Identified cost-saving opportunities for the company.
  • Adapted to changing priorities and responsibilities.
  • Entered accurate information into database and utilized MS Office products daily.

Hamilton County Job and Family Services
Cincinnati

Eligibility Technician
08.2015 - 11.2015

Job overview

  • Interviewed applicants/recipients to determine eligibility for public assistance programs.
  • Verified documentation to support requests for assistance in accordance with guidelines.
  • Explained income maintenance procedures and welfare services to recipients.
  • Collected and entered comprehensive data into state and local systems.
  • Processed changes to cases that occur in between interviews.
  • Initiated sanctions when necessary.
  • Reviewed new hire matches and added individuals to case.
  • Referred applicants to other welfare units, community and government agencies when appropriate.
  • Conducted interviews to determine eligibility for public assistance programs.
  • Verified documentation and processed applications.
  • Provided referrals to community resources and support services.
  • Attended necessary training as required.
  • Performed other related duties as assigned.

Vantiv/Precision Stang
Cincinnati

Fraud Specialist
05.2014 - 08.2015

Job overview

  • Responsibilities include verified legitimacy of transactions through phone with cardholders and financial institution representatives.
  • Responded to incoming phone inquiries for information from the department's 800 line.
  • Processed outbound and inbound calls pertaining to potential fraudulent activity on accounts.
  • Completed case sheets for financial institutions to report actions taken on suspect accounts.
  • Maintained up to date knowledge of procedures and policies pertaining to Inbound Fraud Scripts.
  • Provided courteous and professional service to customers even in potentially escalating situations representing Vantiv in the most positive manner.

Kroger Company/Stamark
Cincinnati

Customer Service Ambassador
03.2014 - 03.2015

Job overview

  • Delivered high-quality customer service support for Kroger, conducting customer satisfaction surveys to collect actionable feedback and enhance service delivery.
  • Interacted with customers via phone and in-person to provide detailed information on products and services, process orders, manage account cancellations, and resolve service-related complaints.
  • Handled technical support inquiries related to computer software and hardware, troubleshooting and resolving common issues, and escalating complex cases to licensed pharmacists and pharmacy technicians when necessary.
  • Maintained and updated accurate CRM records of all customer interactions, including inquiries, complaints, and resolutions, ensuring proper documentation and follow-through on all service requests.
  • Managed high call volumes during the rollout of online pharmacy accounts, providing step-by-step guidance to patients on setting up profiles, creating secure passwords, and navigating the digital platform.
  • Emailed personalized instructions to improve ease of access and support medication refill requests and real-time communication with pharmacy staff.
  • Proactively escalated unresolved issues to the appropriate internal departments, ensuring timely resolution and improved patient satisfaction.
  • This initiative helped streamline online access, improve healthcare communication, and contribute to a more efficient and patient-centered experience.
  • Adapted effectively to system updates while reassuring customers that appropriate changes were being implemented without compromising our commitment to resolving their concerns.
  • Unresolved issues were promptly escalated to the appropriate departments for further investigation.
  • Demonstrated creative problem-solving to enhance the customer experience by asking thoughtful questions and identifying the most appropriate steps to address concerns.
  • Showed empathy and used clear, action-oriented communication to ensure patients felt heard and understood, contributing to a positive first-call resolution.
  • These efforts supported the development of a Brand of Excellence and fostered a caring community.
  • Additionally, when requested by the department director, I assumed the role of backup lead, which allowed me to further develop leadership skills by managing activities of evening reps.

Convergys
Erlanger, KY

Claims/Benefits/Open Enrollment/Provider Credentialing Specialist
09.2011 - 11.2013

Job overview

  • Detail-oriented and highly experienced and results-driven medical Healthcare, Vision, Dental and Workman comp claims Operations Specialist with a strong background in insurance claims processing, provider credentialing, patient EOB interpretation education, open enrollment, benefits explanation, and workers' compensation billing.
  • Proven expertise in processing over 200+ weekly medical, vision, dental, and workers comp claims (HCFA-1500, UB-04, C-19) while ensuring full compliance with Ohio and Kentucky BWC/MCO regulations.
  • Demonstrated ability to reduce billing errors by 30% and decrease claim rejection rates by 25% through real-time audits, pre-bill reviews, and proactive communication with providers and payers.
  • Organized Dental Claims with extensive experience in reviewing, verifying, and processing dental insurance claims with accuracy and efficiency.
  • Skilled in assessing patient eligibility, interpreting procedure codes, ensuring compliance with insurance policies and HIPAA regulations.
  • Proven ability to communicate effectively with dental offices, insurance providers, and patients to resolve claim discrepancies and expedite approvals.
  • Adept at using electronic claims systems and maintaining accurate records to support seamless claims management and reporting.
  • Committed to delivering timely, compliant, and high-quality administrative support in fast-paced healthcare environments.
  • Skilled in benefits enrollment, prior authorization coordination, and patient education, effectively guiding patients through coverage details, reimbursement processes, and Explanation of Benefits (EOBs).
  • Known for identifying and correcting complex eligibility discrepancies, including high-risk cases involving near-duplicate patient identities, mitigating fraud risk, and preserving data integrity.
  • Cross-trained in provider credentialing, conducting primary source verification, background checks (OIG-LEIE, SAM.gov), and license tracking using platforms such as MedTrainer, VerityStream, and CACTUS.
  • Maintains 99%+ accuracy in high-volume data environments and supports provider onboarding, recredentialing, and enrollment in compliance with HIPAA, NCQA, and Joint Commission standards.
  • Recognized for strong analytical thinking, cross-functional collaboration, and the ability to adapt to fast-paced healthcare settings while upholding regulatory compliance and ensuring a seamless revenue cycle.
  • Committed to driving operational excellence, supporting patient access, and safeguarding organizational integrity through accurate, timely, and compliant healthcare administration.
  • Processed and managed claims efficiently.
  • Assisted employees with benefits inquiries.
  • Coordinated open enrollment activities.
  • Ensured accuracy of benefits information.
  • Communicated effectively with employees and insurance providers.
  • Analyzed and resolved claim discrepancies.
  • Maintained confidentiality of sensitive employee information.
  • Provided exceptional customer service.

Medco Health Solutions
Fairfield

File-room Associate
02.2007 - 01.2011

Job overview

  • Organized and scanned personnel files into electronic filing system.
  • Operated office machines such as photocopiers and scanners.
  • Set up and maintained paper and electronic filing systems.
  • Processed prescriptions and gathered necessary information.
  • Located and attached files to incoming correspondence.
  • Performed clerical tasks including filing and record-keeping.
  • Reviewed work for correct spelling and grammar.
  • Followed HIPAA guidelines to prevent errors.

Education

Ohio Media School

Certificate from Certificate of Arts
01.2023

University Overview

Mt. Healthy High School

High School Diploma
07.2002

University Overview

Skills

  • Negotiations
  • Video Production
  • Video Editing
  • Record Tracking
  • Tracking Shipments
  • Compliance
  • Debt Collection
  • Canva Documentation
  • Positive Attitude
  • Troubleshooting
  • Claims Processing
  • Customer Service
  • Medical Scheduling
  • Medicare & Medicaid Knowledge
  • Healthcare Prior Authorizations
  • HIPAA Compliance
  • Customer Retention
  • First Call Resolution
  • Creative Thinking
  • Empathy
  • Compassion
  • Document Management
  • Adobe Premiere Pro
  • After Effects
  • Photoshop
  • Illustrator
  • Order Entry
  • Payroll & Talent Acquisition
  • Administrative Support
  • Branding & Content Creation
  • Recruiting
  • Social Media Management
  • Email Marketing
  • Search Engine Optimization (SEO)
  • EMR Systems
  • Computer Networking
  • Vision claims
  • Dental claims
  • Workmen's Comp billing claims
  • Microsoft Teams
  • Poverty level
  • Excel programs
  • Complaint Investigation and Resolution management
  • Professional de-escalation techniques
  • Critical thinking
  • Problem-solving skills
  • Case documentation
  • Professional Documentation skills
  • Emotional intelligence
  • Professional etiquette
  • Empathetic service
  • Appropriate questioning
  • Licensed Minister of the gospel
  • Dental ada claim codes
  • Adaptability
  • Attention to detail
  • TANF knowledge
  • Customer service
  • Data analysis
  • Transaction processing
  • Fraud detection
  • Credit management
  • Event coordination
  • Administrative support
  • Communication skills
  • Conflict resolution
  • Time management
  • Problem solving
  • Team collaboration
  • Technical support
  • Resource allocation
  • Expert problem solving
  • System installations
  • Manual dexterity
  • Analytical thinking
  • Process optimization
  • Maintenance and repair
  • Coaching and mentoring
  • Proficient in [software]
  • Continuous improvement
  • Equipment calibration
  • Stakeholder engagement
  • Machinery maintenance
  • Failure management
  • Documentation management
  • Emergency response
  • Operational enhancement
  • Workflow automation
  • Knowledge sharing
  • Risk management
  • Technical troubleshooting
  • Supply management
  • Customer relations
  • Quality assessment
  • Quality assurance
  • Management collaboration
  • Business reporting
  • Advanced communication
  • Vendor relations
  • Troubleshooting techniques
  • Expert in [software]
  • Adaptability and flexibility
  • Troubleshoot service issues
  • Inventory management
  • Compliance monitoring
  • Technical communication
  • Team performance improvement
  • Active listening
  • Business strategy development
  • Set up devices
  • Report exceptions
  • Operational efficiency
  • Coordinate supplies
  • Market research
  • Multitasking capacity
  • Written communication
  • Commission structures
  • Business analysis
  • Key performance indicators
  • Experience in leadership
  • Business intelligence
  • Team leadership
  • Business ethics
  • Claims processing
  • Regulatory compliance
  • Risk assessment
  • Negotiation skills
  • Technical writing
  • Interviewing techniques
  • Claims file management processes
  • Casualty and property loss
  • Multitasking and organization
  • Policy interpretation
  • Insurance fraud expertise
  • File auditing
  • Settlement negotiation
  • Claims negotiation
  • Claims investigations
  • Evidence reviews
  • Record preparation
  • Legal proceedings
  • Advanced computer skills
  • Advanced oral and written communication skills
  • Workers' compensation claims
  • Property claims
  • Claims investigation
  • Report writing
  • Empathy and patience
  • Workflow management

Notable Skills

Notable Skills
  • Negotiations
  • Video Production / Video Editing
  • Record Tracking
  • Compliance
  • Debt Collection
  • Canva Documentation
  • Positive Attitude
  • Troubleshooting
  • Claims Processing
  • Customer Service
  • Medical Scheduling
  • Medicare & Medicaid Knowledge
  • Healthcare Prior Authorizations
  • HIPAA Compliance
  • Customer Retention
  • First Call Resolution
  • Creative Thinking
  • Empathy / Compassion
  • Document Management
  • Adobe Premiere Pro
  • After Effects
  • Photoshop
  • Illustrator
  • Order Entry
  • Payroll & Talent Acquisition
  • Administrative Support
  • Branding & Content Creation
  • Recruiting
  • Social Media Management
  • Email Marketing
  • Search Engine Optimization (SEO)
  • EMR Systems
  • Computer Networking
  • Vision claims
  • Dental claims
  • Workmen's Comp billing claims
  • Microsoft Teams
  • Poverty level
  • Excel programs
  • Complaint Investigation and Resolution management
  • Professional de-escalation techniques
  • Critical thinking and problem-solving skills
  • Case documentation
  • Professional Documentation skills
  • Emotional intelligence
  • Professional etiquette and empathetic service
  • Licensed Minister of the gospel
  • Complete knowledge of the dental ADA claim codes
  • Ability to adapt to proprietary systems

Timeline

Digital Serv Specialist
Citi Group
11.2023 - Current
Social Media Assistant Director
Valor and Virtue Productions
06.2022 - 05.2024
Scheduling/Call Off Coordinating Specialist
Bridgeway International Health
05.2022 - 10.2023
Health Care Call Center Representative
Spherion
05.2021 - 10.2022
Director of Customer Service and IT
House of Levi Llc
09.2020 - 02.2021
Collections Specialist
Bread Financial
09.2017 - 05.2024
Customer Care Representative
Fairway Capital Recovery
01.2016 - 09.2017
Eligibility Technician
Hamilton County Job and Family Services
08.2015 - 11.2015
EXECUTIVE ASSISTANT
Project Restoration Community Development Organization
01.2015 - 05.2025
Fraud Specialist
Vantiv/Precision Stang
05.2014 - 08.2015
Customer Service Ambassador
Kroger Company/Stamark
03.2014 - 03.2015
Claims/Benefits/Open Enrollment/Provider Credentialing Specialist
Convergys
09.2011 - 11.2013
File-room Associate
Medco Health Solutions
02.2007 - 01.2011
Ohio Media School
Certificate from Certificate of Arts
Mt. Healthy High School
High School Diploma