Paul Napoli
Spring Hill
Overview
7
7
years of professional experience
Work History
Snow Tubing Attendant
Snowcat Ridge
11.2024 - 03.2025
- Assisted in the training of new Tubing Attendants, ensuring consistent service quality across the team.
- Increased operational effectiveness by monitoring weather conditions and adjusting procedures accordingly.
- Implemented regular cleaning schedules for shared spaces, contributing to an inviting atmosphere for guests and employees alike.
- Provided valuable feedback on operations to management teams consistently working towards continuous improvement of the tubing experience.
- Improved overall efficiency of tubing operations by regularly inspecting and maintaining equipment.
- Ensured proper storage of tubing equipment during off-hours, minimizing potential damage or theft risks.
- Supported event coordination efforts for private tubing parties, creating memorable experiences for guests.
- Demonstrated proper use of safety harnesses and other safety equipment.
Front Desk
River Ventures
05.2024 - 08.2024
- Greeted visitors and provided them with information about the company.
- Guided customers through paperwork completion for services provided
- Managed incoming calls, emails, and inquiries from customers regarding services and products.
- Editing photos and videos for clients
- Transporting customers
- Ensured accurate fitting of equipment for customers
- Cleaning office space and equipment
- Arranged merchandise for optimal visibility
Lawn Specialist
Massey Services
08.2021 - 10.2023
- Foster positive rapport and relationships with customers, advise customers of potential problems, and resolve customer complaints within 48 hours
- Maintain and service customers according to company policy, standards and protocols
- Maintain current product knowledge and remain informed of the latest technical data pertaining to industry products, material, and equipment
- Accurately document information on reports and complete service records in accordance with state and federal regulations
- Awarded “Residential Technician of the Year” in 2023
Assistant Manager
CubeSmart
01.2018 - 01.2021
- Develop customer relationships by identifying self-storage needs and providing appropriate solutions
- Manage the leasing process, including offering insurance, accepting payments utilizing the POS system, and making courtesy calls to customers regarding late payments
- Conduct operations activities such as property maintenance, performing lock checks, showing units to potential customers, inspecting the store, and daily walk-throughs
- Process invoices, manage reports, and maintain inventory of supplies
- Manage legal process for auctions
- Manage customer complaints and repairs
Education
High School Diploma -
F.W. Springstead High School
Spring Hill, FL01.2018
Skills
- Scheduling appointments
- Document Management
- Basic accounting
- Records Management
- Payment Collection
- Records Maintenance
- Front Desk Operations
- Typing and filing
- Appointment Setting
- Point of sale system
- Inventory Oversight
- Telephone Etiquette
- Microsoft Office
- Appointment Scheduling
References
- John Sheppard, Storage Manager, 352-942-1551
- Christina Piccirillo, Storage Manager, 813-373-9319
- Travis Powell, Regional Manager, 727-678-1113
Timeline
Snow Tubing Attendant
Snowcat Ridge
11.2024 - 03.2025
Front Desk
River Ventures
05.2024 - 08.2024
Lawn Specialist
Massey Services
08.2021 - 10.2023
Assistant Manager
CubeSmart
01.2018 - 01.2021
High School Diploma -
F.W. Springstead High School
Similar Profiles
Jack ArnoldJack Arnold
Tail Guide at Cariboo Snowcat SkiingTail Guide at Cariboo Snowcat Skiing
Jovy MolinaJovy Molina
Registered Care Aide at Eagle Ridge Manor/ Eagle Ridge HospitalRegistered Care Aide at Eagle Ridge Manor/ Eagle Ridge Hospital
Bohdi PhillipsBohdi Phillips
Life Guard at City Of Wheat Ridge (Wheat Ridge Recreation CenterLife Guard at City Of Wheat Ridge (Wheat Ridge Recreation Center