Paul Natale
Alameda,CA
Summary
A Professional with extensive experience in logistics and customer support, notably at Onprocess Technology. Proven ability to deliver exceptional service. Familiarity with logistics software and effective communication, consistently achieving high customer satisfaction and maintaining compliances like PCI.
Overview
10
10
years of professional experience
Work History
Line Cook
Bon Appetite Management Company
Alameda, CA
04.2022 - 03.2026
- High-volume restaurant and catering operations for Exelixis Medical Research Campus.
- Prepared and cooked high-quality meals following standardized recipes.
- Coordinated with team members to deliver timely and efficient meal service.
- Utilized kitchen equipment safely and effectively to enhance food preparation processes.
- Ensured cleanliness and organization of kitchen workstations to support smooth operations.
Overnight Dairy Associate
Safeway
Alameda, USA
09.2020 - 04.2022
- Executed daily ordering processes and accurately logged expiration dates to ensure product freshness.
- Managed time effectively to maintain optimal stock levels of dairy and perishables, ensuring product availability.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall customer satisfaction.
- Guided coworkers to maintain productivity and adherence to schedules.
Logistics Specialist III
Onprocess Technology
Belfast, USA
08.2018 - 12.2019
- Coordinated logistics operations, improving supply chain processes and ensuring timely deliveries.
- Utilized logistics software to track shipments and monitor performance.
- Collaborated with third-party vendors, including Asurion, AT&T, DirecTV, Suddenlink Communications, and Comcast Business, to enhance service delivery.
- Updated daily logs to document customer troubleshooting and equipment retrieval, ensuring PCI compliance.
- Maintained accurate records of customer appointments and equipment interactions in compliance with regulations.
Customer Support
Wargaming America
Emeryville, USA
03.2016 - 07.2016
- Responded to inquiries and resolved complaints promptly, improving customer retention and loyalty.
- Delivered tech support for PC version of World of Tanks, enhancing user experience and satisfaction.
- Diagnosed issues using DX-Diag and Python logs, facilitating quicker resolutions and minimizing downtime.
Education
Highschool Diploma -
Alternatives in Action [Formerly BASE]
Alameda, CA06-2011
Some College (No Degree) - Criminology And Human Biology
CSU East Bay
Hayward, CASkills
- Food preparation standards
- Inventory management
- Logistics software utilization
- Customer service
- Communication skills
Timeline
Line Cook
Bon Appetite Management Company
04.2022 - 03.2026
Overnight Dairy Associate
Safeway
09.2020 - 04.2022
Logistics Specialist III
Onprocess Technology
08.2018 - 12.2019
Customer Support
Wargaming America
03.2016 - 07.2016
Highschool Diploma -
Alternatives in Action [Formerly BASE]
Some College (No Degree) - Criminology And Human Biology
CSU East Bay