Paul Nelson
Grapevine,TX
Summary
Well-trained Assistant Restaurant Manager promoting 17 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
3
3
years of professional experience
Work History
Assistant Restaurant Manager
Gaylord Texan Resort & Convention Center
Grapevine, TX
04.2021 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Planned and supervised large scale events.
Administrative Coordinator
Gaylord Texan Resort & Convention Center
Grapevine, TX
05.2019 - 04.2021
- Prepared detailed documents and reports in adherence administrative processes.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Peoplesoft Accounts Payable software.
- Collaborated in timely processing of billing and accounts receivables.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Mentored office employees on proper administrative procedures and how to use programs such as Atlas, Adaco, and Checkbook, keeping operations consistent and efficient for maximum performance.
- Coordinated complete change in Evention program for payroll processing.
Education
High School Diploma -
Crowley High School
Crowley, TX05.2017
Skills
- Money Handling
- Process Evaluations
- Performance Improvement
- Menu Pricing and Writing
- Food and Beverage Knowledge
- Disciplinary Action
- Evention Champion
- PSAP Champion
- Billing and Payment Processing
- Expense Tracking
- Vendor Contracts
Timeline
Assistant Restaurant Manager
Gaylord Texan Resort & Convention Center
04.2021 - Current
Administrative Coordinator
Gaylord Texan Resort & Convention Center
05.2019 - 04.2021
High School Diploma -
Crowley High School
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