Paul Neves
Norwalk,CA
Summary
Accomplished Sales Manager offering 30 years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
29
29
years of professional experience
Work History
Loan Officer
On the Shore Lending
Long Beach, CA
08.2019 - Current
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Assisted customers with completing loan applications and other paperwork.
- Developed and maintained relationships with customers, lenders and other third parties.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Sales Manager/Finance Manager/Sales
Honda
Buena Park, CA
02.2015 - 07.2019
- Consistently ranked in top 5 in sales
- Council of Sales Leadership Silver member
- Ranked #1 out of 38 in new Honda sales 1/19- 6/19 for Buena Park
- Achieved 98.5% customer service index lifetime
Sales Manager
Carmax
Costa Mesa, CA
06.2007 - 01.2015
- Led sales team of over 50 commissioned sales consultants responsible for achieving $78 million in yearly sales
- Conducted daily training, development, and motivation of sales team
- Served as conduit between departments to promote teamwork and proper use of store systems and processes
- Fostered environment of exceptional customer service for both internal and external customers
- Managed CRM call recording system to train and develop sales consultants by ingraining positive long-term behavior adjustments
- Organized product quality control and collaboration of cross-departmental customer care during and after sale
- Intermediary between finance company and customers
- Promoted 7 direct reports into thriving leadership roles
- Increased store customer satisfaction ranking from last place to first place in region within 90 days
- Sales team was ranked #1 overall in customer service for 18 months.
Assistant Store Manager
Vons, Safeway
Mission Viejo, CA
10.2003 - 05.2007
- Responsible for day-to-day operations of entire store, including recruiting, hiring, training, and associate accountability, as well as retaining high-performing and productive managers and associates
- Modeled exceptional customer service
- Conducted daily service huddles recognizing positive behaviors and practicing by role-playing
- Oversaw 8 department supervisors and directly managed and analyzed store budget and profit and loss statements
- Worked closely with department managers providing individual and department goals
- Provided tools and training to maintain safe workplace
- Increased customer satisfaction from inconsistent to exceptional rating
- Reduced store's out-of-stocks by over 50% by creating engaged and cohesive store team
- Increased sales in meat and seafood department by implementing new program based on soliciting feedback from customers.
General Manager
Gateway
Cerritos, CA
06.1998 - 10.2003
- Consistently ranked among Top 10% in company for sales growth, customer service, and profitability
- Piloted company's first in-store call-center
- Pioneered sales initiative with partnership from Univision focused on Latino demographic
- Directed recruiting, hiring, and training of sales, service, and training staff of 40+ associates.
General Manager
Staples
Culver City, CA
04.1995 - 06.1998
- Attained daily, weekly, monthly, quarterly, and yearly sales goals
- Created efficient weekly schedules and managed payroll resulting in optimal labor hours
- Reviewed weekly, monthly, and yearly scorecards and Profit & Loss statements to optimize profit and reduce costs
- Increased customer service score from 68% to 93% by conducting daily customer service huddles recognizing positive behaviors
- Directed sales training in Furniture and Computer departments resulting in double-digit sales increase
- Led team of sales and service associates, providing coaching, feedback, and performance management.
Education
Some College (No Degree) - Electronics Technology
Cerritos College
Norwalk, CASkills
- Professional Relationships
- Contact Management Systems
- Persuasive Communication
- Customer Needs Assessments
- Sales Presentation
- Coaching and Mentoring
- Budgeting and P&L
- Compelling Leadership Skills
- Consultative Selling
- CRM Software
Timeline
Loan Officer
On the Shore Lending
08.2019 - Current
Sales Manager/Finance Manager/Sales
Honda
02.2015 - 07.2019
Sales Manager
Carmax
06.2007 - 01.2015
Assistant Store Manager
Vons, Safeway
10.2003 - 05.2007
General Manager
Gateway
06.1998 - 10.2003
General Manager
Staples
04.1995 - 06.1998
Some College (No Degree) - Electronics Technology
Cerritos College
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