Paul Nostrom
Decatur
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed as a General Manager at Doc Cheys Grant Park. Proven ability to enhance guest engagement and streamline operations, while fostering a positive team environment. Committed to food safety practices and maintaining high cleanliness standards.
Overview
22
22
years of professional experience
Work History
Server
Doc Cheys
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
General Manager
Doc Cheys Grant Park
08.2015 - 07.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
Server
Front Page News
03.2009 - 08.2015
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Taco Mac
Manager
01.2004 - 01.2009
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Education
No Degree - Business
University of West Georgia
Carrollton, GA09-1995
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Safe food handling
- Food safety practices
Timeline
Server
Doc Cheys
07.2024 - Current
General Manager
Doc Cheys Grant Park
08.2015 - 07.2024
Server
Front Page News
03.2009 - 08.2015
Taco Mac
Manager
01.2004 - 01.2009
No Degree - Business
University of West Georgia
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