Paul Nteza
Chelmsford,MA
Summary
Dedicated and Compassionate resource counselor offering 3+ years of counseling and crisis intervention expertise. Enthusiastic and thorough team contributor with great organizational and communication skills, bringing strong problem-solving skills and proactive approach to new tasks. A devoted teacher with 2+ years of personal and diverse experience in human services and a strong desire to help instill creativity in individuals with a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Job Coach
Justice Research Institute
01.2023 - Current
- Cultivating strong relationships with community organizations and resources to provide additional support services for students when needed.
- Supporting collection of high-quality student support data and utilize data to monitor progress;
- Developing and maintaining relationships with community resources to support .
- Monitoring and tracking progress of at least 5 individuals through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
- Improving individuals networking abilities with personalized coaching on professional communication techniques and etiquette.
Teacher Assistant
The Guild For Human Services
04.2021 - 12.2022
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Aided 8 students with special needs by adapting instructional materials and providing personalized guidance throughout lessons.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Responded to student needs and questions promptly.
- Cultivated core values such as kindness, respect, compassion and integrity within students.
- Facilitated smooth transitions between activities by providing clear instructions and maintaining routines.
- Completed daily reports on attendance and disciplinary performance.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Monitored 8 student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
Direct Support Professional
Communitas, INC
02.2020 - 03.2021
- Provision of support in managing different department in the residential setting apparatus
- Documented progress notes thoroughly to track 4 individual achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
- Performing personal care tasks, including assistance with basic personal hygiene and grooming, feeding and ambulation
- Handling of preparation of instructional materials for autistic individuals
- Maintaining accurate patient medication documentation
- Prepare and serve customized meals for the patients
- Motivate 3 patients to reach personal goals by assisting with daily activities
- Implement daily activity log to track performance and assess progress
- Foster a safe environment to ensure patient safety
- Reminding and assisting client with self-administration of medication
- Accompanying clients to scheduled appointments and transporting clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
HHA/CNA
Houseworks
08.2018 - 01.2020
- Assisting 2 patients with activities of daily living such as bathing, grooming, toileting, eating and moving
- Preparing meals and helping patients eat to make sure patients receive appropriate nutrition
- Turning and adjusting patients in bed to prevent bedsores or other discomfort
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Taking and monitoring of vital signs i.e., measuring a patient's blood pressure, pulse, and temperature, and then record their findings
- Assisting patients with mobility needs, transferring them from wheelchair to bed
- Helping the patients with eating and taking medication.
Front Office Supervisor
Aloft & Element Hotels
04.2018 - 11.2019
- Managed over 45 customer calls per day regarding issues with billings, reservations and recent or future stays
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Developed highly efficient administrative team through ongoing coaching and professional development opportunities
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime
- Helped fellow employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Assisted Front Office Manager with interviewing potential employees, asking appropriate questions and providing feedback after interviews
- Established and updated work schedules to account for changing staff levels and expected workloads
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Education
Bachelor of Science - Agricultural And Biosystems Engineering
Makerere University
Kampala, Uganda02.2014
Skills
- 3 year experience in Human Services
- Excellent communication skills
- Policy understanding
- Client Advocacy
- Highly Personable
- Extremely patient
- Intervention Planning
- MS Office certified
- Training delivery
- Detail oriented
- Data Gathering
- Progress Monitoring
- Skills testing
Affiliations
Uganda Institute of Professional Engineers (UIPE)
Hobbies and Interests
- Playing and watching soccer
- Travelling and meeting new people
- Having a good fun time with people, seeing people happy
Certification
- Licensed Home Health Aide
- First Aid license
- CPR and CPI License
Timeline
Job Coach
Justice Research Institute
01.2023 - Current
Teacher Assistant
The Guild For Human Services
04.2021 - 12.2022
Direct Support Professional
Communitas, INC
02.2020 - 03.2021
HHA/CNA
Houseworks
08.2018 - 01.2020
Front Office Supervisor
Aloft & Element Hotels
04.2018 - 11.2019
Bachelor of Science - Agricultural And Biosystems Engineering
Makerere University
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