Summary
Overview
Work History
Education
Skills
Timeline
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Paul Oloughlin

Ewing,NJ

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Delivery Driver Assistant

UPS
11.2024 - 12.2024
  • Continuously adapted to changes in routes or schedules due to unforeseen circumstances, ensuring minimal disruption in service levels.
  • Participated in ongoing training opportunities provided by the employer, enhancing skillset relevant to the role of Delivery Driver Assistant.
  • Contributed to overall team success by consistently meeting daily delivery targets and goals.
  • Maintained safety standards while assisting driver in maneuvering the vehicle through difficult routes or tight spaces.
  • Verified package information, cross-checking invoices to maintain accuracy throughout the delivery process.
  • The role was seasonal, aligned with peak business during the winter months. I performed well and am expecting the opportunity to return during the upcoming winter season, pending business needs

Short Order Cook

Circle Bowl & Entertainment
07.2024 - 11.2024
  • Kept kitchen up to code for health and safety inspections.
  • Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
  • Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
  • Proactively addressed customer concerns or complaints, working to find satisfactory solutions in a timely manner.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • I was let go due to a miscommunication regarding expectations in the role. It was a valuable learning experience, and I've since made it a priority to ensure clarity and alignment in all professional communication.

Maintenance Technician

Checkers Rally's
11.2023 - 06.2024
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Worked effectively in fast-paced environments.
  • Assisted with mechanical and electrical maintenance, removals and installations.
  • Improved equipment reliability by implementing preventive maintenance programs and updating maintenance procedures.
  • The work schedule was no longer aligning with my availability, so I made the decision to transition to a position that better suits my long-term commitments.

Lead Barista

Rail Side Cafe
09.2021 - 10.2023
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.
  • I left the position due to the store's closure, which was a company-wide decision unrelated to individual performance.

Crew Member

McDonald's
02.2020 - 09.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.

I chose to leave due to a misalignment in management style and professional communication, which made it challenging to thrive in that environment.

Education

High School Diploma -

Rahway Highschool
Rahway, NJ
06-2024

Skills

  • I am a well-organized and dependable individual who approaches tasks with professionalism and a positive attitude I’m respectful, well-mannered, and able to work independently, while also being easygoing and understanding in team settings
  • Effective verbal communication
  • Strong work ethic
  • Emergency weather preparedness
  • Customer engagement
  • Strong patience
  • Collaborative team management
  • Prioritization and organization
  • Effective conflict management

Timeline

Delivery Driver Assistant

UPS
11.2024 - 12.2024

Short Order Cook

Circle Bowl & Entertainment
07.2024 - 11.2024

Maintenance Technician

Checkers Rally's
11.2023 - 06.2024

Lead Barista

Rail Side Cafe
09.2021 - 10.2023

Crew Member

McDonald's
02.2020 - 09.2021

High School Diploma -

Rahway Highschool
Paul Oloughlin