Paul Oracius
Orlando,FL
Summary
Data-driven consultant experienced in elevating chat bot performance for hundreds of clients. Dedicated to driving continuous improvement and achieving outstanding outcomes. Highly skilled in designing and collaboratively managing product roadmaps with key stakeholders. Trusted expert advisor to enterprise organizations, offering innovative sales, marketing, and service strategies. Proficient in optimizing conversational AI models and presenting insightful reports to executive leaders. Recognized for successfully implementing complex projects and delivering positive results.
Overview
4
4
years of professional experience
Work History
Professional Services Consultant
Drift
02.2022 - Current
- Organized the implementation of conversational AI and designed innovative product strategies to improve sales, marketing, and service experiences.
- Researched user experience journeys and designed personalized workflows to target audiences and nurture them towards conversion.
- Consulted on design best practices and successfully managed complex, long-term projects for Enterprise Organizations.
Senior AI Conversation Designer
Drift
02.2021 - 02.2022
- Analyzed AI chat bot data to collect insights, review conversion performance, and discover areas to improve based on reporting.
- Recommended strategies to improve the digital experience and integrated various tech stacks to leverage data.
- Performed health checks on the AI model and collaborated with cross-functional teams on development, training, and testing.
Customer Experience
Drift
02.2020 - 02.2021
- Shared feedback and feature designs with product team to improve the AI platform chat bot experience.
- Demonstrated expertise in monitoring multiple chat bot channels to ensure positive sentiment and optimized chat bots workflows as needed.
- Collected user feedback and wrote product one pagers highlighting key areas to improve customer satisfaction.
Security Analyst
VasoTechnology
04.2019 - 01.2020
- Analyzed system risk to identify and implement appropriate security countermeasures.
- Researched advanced computer security tools and spoke at staff meetings to promote security awareness and showing how to minimize risk of compromise.
- Executed risk assessment performance tests to verify and configure security settings for data processing and network access.
Education
Bachelor of Science - Data Science & Analytics
University of South Florida
Tampa, FL12.2019
Skills
- UI/UX design
- Data Analytics
- AI model training
- Prompt Engineering
- Persona & Scenario Development
- Conversation Analysis
- Prototyping & Wireframing
- Technical Troubleshooting
- Usability Testing
- Journey Mapping
- Copywriting
- Communication
- Adaptability
- Problem-solving
- Cross-Functional Collaboration
- Leadership
- Project Management
- Creative Thinking
- Customer Service
- Javascript
- CSS, HTML
- SQL, R Studio
- Snowflake, Mode
Timeline
Professional Services Consultant
Drift
02.2022 - Current
Senior AI Conversation Designer
Drift
02.2021 - 02.2022
Customer Experience
Drift
02.2020 - 02.2021
Security Analyst
VasoTechnology
04.2019 - 01.2020
Bachelor of Science - Data Science & Analytics
University of South Florida
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