Paul Ornelas
Chatsworth,CA
Summary
Customer service representative dedicated to providing quality care for maximum customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Exception Processor
SWBC Financial Institution
Monterrey
01.2024 - Current
- Provided assistance to underwriters in the review process of loans.
- Reviewed and verified loan documents for accuracy and completeness.
- Reviewed documentation from third parties to ensure accuracy before submitting them to underwriters.
- Verified borrower information including income, assets, liabilities and employment history.
Sales/ Guest Travel Services
Allegiant Air
Monterrey
12.2022 - 01.2024
- Resolved customer complaints in a courteous and efficient manner.
- Advised customers on the best deals available based on their budget and preferences.
- Responded to inquiries from customers via phone, email or in person in a timely manner.
- Assisted in the booking of flights, hotels, car rentals and other travel-related services.
- Provided excellent customer service to ensure customer satisfaction.
Guest Travel Services
Conduent
Monterrey
01.2022 - 12.2022
- Answer calls and emails in a professional environment
- Consistently follow process and procedure to ensure accuracy of products in general and specifically air products.
- Answer questions regarding air products and changes that involve flights
- Identify and escalate issues as needed. Research information using available resources
Fine Dining Server
MRS. TANAKA
SAN PEDRO
03.2021 - 01.2022
- Communicating with other staff members to ensure that orders are delivered to guests in a Timely manner.
- Know your product and the menu.
- Suggesting additional items that can be paired with entrees based on ingredients or flavors.
Fine Dining Server
The Westin Hotel & Resorts
SAN PEDRO
06.2020 - 03.2021
- By able to Explain the menu and specials to customers and answering any questions they may have.
- Taking orders and serving alcoholic beverages to guests of legal age.
- Provide to the guests an exceptional dining experience.
Education
HIGH SCHOOL, CONALEP DON VICTOR GOMEZ GARZA
ELEMENTARY SCHOOL, MANUEL RODRIGUEZ VAZQUEZ
Skills
- Active Listening
- Payment collecting
- Customer Service
- Attention to Details
- Analytical Thinking
- Problem Solving
- Flexible and Adaptable
- Bilingual in English and Spanish
Certification
- Food Handler at EFOOD TRAINER
Timeline
Exception Processor
SWBC Financial Institution
01.2024 - Current
Sales/ Guest Travel Services
Allegiant Air
12.2022 - 01.2024
Guest Travel Services
Conduent
01.2022 - 12.2022
Fine Dining Server
MRS. TANAKA
03.2021 - 01.2022
Fine Dining Server
The Westin Hotel & Resorts
06.2020 - 03.2021
HIGH SCHOOL, CONALEP DON VICTOR GOMEZ GARZA
ELEMENTARY SCHOOL, MANUEL RODRIGUEZ VAZQUEZ