Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Paul Ornelas

Paul Ornelas

Chatsworth,CA

Summary

Customer service representative dedicated to providing quality care for maximum customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Exception Processor

SWBC Financial Institution
Monterrey
01.2024 - Current
  • Provided assistance to underwriters in the review process of loans.
  • Reviewed and verified loan documents for accuracy and completeness.
  • Reviewed documentation from third parties to ensure accuracy before submitting them to underwriters.
  • Verified borrower information including income, assets, liabilities and employment history.

Sales/ Guest Travel Services

Allegiant Air
Monterrey
12.2022 - 01.2024
  • Resolved customer complaints in a courteous and efficient manner.
  • Advised customers on the best deals available based on their budget and preferences.
  • Responded to inquiries from customers via phone, email or in person in a timely manner.
  • Assisted in the booking of flights, hotels, car rentals and other travel-related services.
  • Provided excellent customer service to ensure customer satisfaction.

Guest Travel Services

Conduent
Monterrey
01.2022 - 12.2022
  • Answer calls and emails in a professional environment
  • Consistently follow process and procedure to ensure accuracy of products in general and specifically air products.
  • Answer questions regarding air products and changes that involve flights
  • Identify and escalate issues as needed. Research information using available resources

Fine Dining Server

MRS. TANAKA
SAN PEDRO
03.2021 - 01.2022
  • Communicating with other staff members to ensure that orders are delivered to guests in a Timely manner.
  • Know your product and the menu.
  • Suggesting additional items that can be paired with entrees based on ingredients or flavors.

Fine Dining Server

The Westin Hotel & Resorts
SAN PEDRO
06.2020 - 03.2021
  • By able to Explain the menu and specials to customers and answering any questions they may have.
  • Taking orders and serving alcoholic beverages to guests of legal age.
  • Provide to the guests an exceptional dining experience.

Education

HIGH SCHOOL, CONALEP DON VICTOR GOMEZ GARZA

ELEMENTARY SCHOOL, MANUEL RODRIGUEZ VAZQUEZ

Skills

  • Active Listening
  • Payment collecting
  • Customer Service
  • Attention to Details
  • Analytical Thinking
  • Problem Solving
  • Flexible and Adaptable
  • Bilingual in English and Spanish

Certification

  • Food Handler at EFOOD TRAINER

Timeline

Exception Processor

SWBC Financial Institution
01.2024 - Current

Sales/ Guest Travel Services

Allegiant Air
12.2022 - 01.2024

Guest Travel Services

Conduent
01.2022 - 12.2022

Fine Dining Server

MRS. TANAKA
03.2021 - 01.2022

Fine Dining Server

The Westin Hotel & Resorts
06.2020 - 03.2021

HIGH SCHOOL, CONALEP DON VICTOR GOMEZ GARZA

ELEMENTARY SCHOOL, MANUEL RODRIGUEZ VAZQUEZ

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