Summary
Overview
Work History
Education
Skills
Timeline
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Paul O'Rourke

Houston,TX

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

18
18
years of professional experience

Work History

Insurance Agent/Customer Service Representative

AAA-Texas
01.2021 - 11.2023
  • Identified and addressed the needs of current and prospective members by answering questions, identifying what services were needed, and providing guidance.
  • Maintained a strong knowledge of current products and promotions in order to provide an exceptional customer experience.
  • Built strong relationships with clients through consistent communication and excellent customer service.

Bartender

Sunset Rooftop Lounge
01.2020 - 04.2020
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Server/Hospitality Liaison

Steak 48
06.2018 - 12.2019
  • Demonstrated exceptional leadership skills and ability to work efficiently as a team player.
  • Built rapport with customers while developing a reputation as a reliable leader with a strong work ethic.
  • Responsible for meeting daily management objectives.
  • Worked hard under pressure in a busy environment while adapting to evolving situations and identifying productive solutions.

Senior Server/Trainer/Private Event & Banquet Lead

Del Frisco's Double Eagle Steak House
06.2010 - 06.2018
  • Displayed solid leadership and management skills while charged with developing effective training programs for employees on daily operating procedures and evaluating their performance
  • Seamlessly conducted flow of service for banquets and private dining events
  • Delegated responsibilities to event support staff while acting as an intermediate between hosts, coordinators, kitchen and waitstaff
  • Ensured that all billing and contractual obligations were met.

Bartender/Server/Trainer

Papadeaux Seafood Kitchen
05.2006 - 05.2010
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Streamlined server training process for improved employee retention and quicker onboarding.
  • Implemented upselling techniques, boosting overall revenue for the restaurant.
  • Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.

Education

Animation & Graphic Design -

The Art Institute of Houston
Houston, TX

Skills

  • Wine and Liquor Knowledge
  • Beverage Preparation
  • Food and Beverage Pairings
  • Upselling Techniques
  • Time Management
  • Allergy Awareness
  • Safe Food Handling
  • Quality Control
  • Relationship Management
  • Conflict Resolution
  • New Hire Training

Timeline

Insurance Agent/Customer Service Representative

AAA-Texas
01.2021 - 11.2023

Bartender

Sunset Rooftop Lounge
01.2020 - 04.2020

Server/Hospitality Liaison

Steak 48
06.2018 - 12.2019

Senior Server/Trainer/Private Event & Banquet Lead

Del Frisco's Double Eagle Steak House
06.2010 - 06.2018

Bartender/Server/Trainer

Papadeaux Seafood Kitchen
05.2006 - 05.2010

Animation & Graphic Design -

The Art Institute of Houston

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Paul O'Rourke