Paul Palka
Summary
Seasoned professional with a proven track record across all previous employment, demonstrating leadership and team building alongside efficient multitasking. Excelled in enhancing customer relations and resolving issues promptly, contributing to significant business growth. Skilled in continuous learning and adept at collaborative teamwork, consistently achieving high customer satisfaction scores. Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
18
18
years of professional experience
Work History
Plumber
Borino's Plumbing and Heating
04.2024 - 11.2024
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Measured, threaded, and cut materials to correct angles.
- Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
Plumbing Service Technician
Pete The Plumber
10.2023 - 04.2024
- Conducted thorough inspections of clients'' plumbing systems to identify potential problems before they escalated into costly repairs.
- Trained junior technicians on proper techniques, safety protocols, and company procedures, raising overall team performance levels.
- Ensured all work met local building codes by staying current with regulations and guidelines.
- Diagnosed and repaired leaks efficiently, minimizing property damage and water loss.
- Improved client relations through clear communication regarding project progress updates or changes in scope as needed throughout the duration of a job order assignment.
- Contributed to increased company revenue by maintaining strong relationships with existing customers and obtaining referrals for new business opportunities.
Plumber's Assistant
Borino's Plumbing and Heating
11.2021 - 10.2023
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
Irrigation Technician
Corner to Corner Irrigation
03.2020 - 10.2021
- Installed irrigation systems for all types of customers, both residential, and commercial.
- Troubleshot complex issues within existing irrigation systems to identify root causes and implement lasting solutions.
- Supervised installation work of other technicians to make sure systems were fully operational.
- Improved irrigation system efficiency by conducting regular inspections and maintenance tasks.
- Increased customer satisfaction by promptly addressing concerns and providing professional recommendations for system improvements.
General Manager
Sky Zone Trampoline Park
02.2017 - 12.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Operations Manager
Sky Zone Trampoline Park
09.2016 - 02.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Assistant Operations Manager
Sky Zone Trampoline Park
09.2015 - 09.2016
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Manager
Pizza Pros
05.2010 - 09.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
Lead Line Cook
Pizza Pros
03.2008 - 05.2010
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
Line Cook/Dishwasher
Pizza Station
06.2006 - 03.2008
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
High School Diploma -
Vernon Township High School
Vernon, NJ05-2009
Skills
- Continuous learning commitment
- Timely Issue Resolution
- Collaborative Teamwork Skills
- Leadership and team building
- Efficient multi-tasker
- Customer relations
Timeline
Plumber
Borino's Plumbing and Heating
04.2024 - 11.2024
Plumbing Service Technician
Pete The Plumber
10.2023 - 04.2024
Plumber's Assistant
Borino's Plumbing and Heating
11.2021 - 10.2023
Irrigation Technician
Corner to Corner Irrigation
03.2020 - 10.2021
General Manager
Sky Zone Trampoline Park
02.2017 - 12.2019
Operations Manager
Sky Zone Trampoline Park
09.2016 - 02.2017
Assistant Operations Manager
Sky Zone Trampoline Park
09.2015 - 09.2016
Manager
Pizza Pros
05.2010 - 09.2015
Lead Line Cook
Pizza Pros
03.2008 - 05.2010
Line Cook/Dishwasher
Pizza Station
06.2006 - 03.2008
High School Diploma -
Vernon Township High School
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