Paul Pangburn

• Responds to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintains up-to-date knowledge of product and service changes.
• Delivers exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Delivers prompt service to prioritize customer needs.
• Greets customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
• Develops and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Exceeds performance targets through diligent work ethic and focus on results-driven tasks.
• Efficiently manages resources such as equipment and supplies needed for successful completion of each reset assignment.
• Utilizes advanced problem-solving skills when faced with challenges or obstacles during resets, finding innovative solutions that minimized disruptions to store operations without compromising results quality.
• Applies strong organizational skills to effectively manage multiple priorities during resets, consistently meeting deadlines while maintaining high standards for quality and accuracy.
• Collaborates with store managers to identify specific needs and tailor reset strategies accordingly.
• Travels to assigned location and works efficiently to complete jobs.
• Reset specific store departments or entire stores and fully set up new stores according to planograms.
• Changes shelves, racks, and displays to meet new schematic designs.
• Builds fixtures according to plan to effectively display new store merchandise.

• Transport deceased individuals with care from homes, hospitals, nursing facilities, or other locations to funeral home.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new and sensitive situations.
• Works well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.
• Moves deceased up and down inclines and stairs safely using carriers and gurneys.
• Effectively communicated with dispatch to schedule transport progression and receive new orders.
• Reduces stress levels for families by engaging in friendly conversation and providing compassionate support when needed.
• Upholds stringent privacy standards by handling sensitive patient information with discretion and confidentiality during transportations tasks.
• Communicates professionally with families, hospitals, and law enforcement when necessary.
• Demonstrates empathy and discretion when dealing with grieving families and loved ones.

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• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Implemented up-selling strategies, encompassing recommendation of trends in purchases.
• Maximized customer satisfaction by resolving issues quickly.
• Strengthened brand reputations by delivering superior customer returns that fostered loyalty and repeat business.
• Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Developed, maintained and utilized diverse client base.
• Contributed to team objectives in fast-paced environment.
• Maintained current knowledge of evolving changes in marketplace.
• Stayed current on company offerings and industry trends.
• Achieved or exceeded company-defined sales quotas.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Attended monthly sales meetings and quarterly sales trainings.
• Selected correct products based on customer needs, product specifications and applicable regulations.

• Optimized inventory levels, minimizing stockouts while reducing excess inventory.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Collaborated with marketing to create impactful promotional materials for increased brand awareness.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Exceeded sales targets through effective planning and goal setting.
• Fostered collaborative environment, sharing best practices among sales team.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Informed customers of promotions to increase sales productivity and volume.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Attended monthly sales meetings and quarterly sales trainings.
• Stayed current on company offerings and industry trends.
• Maintained current knowledge of evolving changes in marketplace.

• Collaborated with sales teams to understand customer needs, tailoring category offerings to increase customer satisfaction.
• Led team training sessions to enhance skills in negotiation and strategic sourcing.
• Drove innovation in product selection, introducing items that captured emerging market trends.
• Developed and implemented category strategies to align with corporate objectives, substantially increasing efficiency.
• Enhanced chain relationships by negotiating contracts that improved terms and reduced costs.
• Increased market share with strategic product placements and promotions.
• Monitored market to capitalize on latest trends.
• Established strong rapport with chains, leading to favorable contract terms and better access to exclusive products or promotions.
• Coordinated with store operations teams to ensure proper execution of merchandising plans at the store level, driving consistent brand presentation across all locations.
• Enhanced chain relationships through regular communication and collaborative problem-solving efforts.
• Designed and implemented schematics for retail sets and resets for beer, wine, and non alcohol categories including CSD and Energy drinks for local convenience .chains.

• Utilized strong problem-solving abilities to troubleshoot equipment issues quickly, minimizing disruptions to the production line while maintaining safety standards at all times.
• Followed safety protocols to prevent accidents and injuries to self and colleagues.
• Exceeded production targets consistently through focused attention on task completion without compromising quality assurance measures.
• Collaborated with other production workers to achieve smooth running of production line.
• Assisted quality assurance by inspecting items and fixing defective parts when possible. This included plumbing, LP lines and appliances, and 12v systems.