Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Paul Parker

Selma,IN
Paul Parker

Summary

Dynamic Assistant Manager with a proven track record at SUBWAY® Restaurants, enhancing customer satisfaction and streamlining operations. Skilled in effective communication and team leadership, I excel in managing under pressure and adapting to customer trends. Achieved significant improvements in staff performance and customer service, demonstrating a high positivity attitude and a commitment to excellence.

Overview

9
years of professional experience

Work History

SUBWAY®Restaurants

Assistant Manager
08.2015 - 07.2024

Job overview

  • Managed everyday functions to align with established performance criteria.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Managed cash handling processes to boost precision.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assessed customer needs while offering hands-on help and maintaining awareness of market preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Navient

Agent
10.2016 - 03.2017

Job overview

Facilitated financial transactions, ensured quality customer support, and restructured loans.

Education

Columbia College, Chicago
Chicago, IL

from Music Performance

Ivy Tech Community College of Indiana
Muncie, IN

from Business Administration

Munster High School
Munster, IN

General Studies

Skills

    Effective Communication

    Knowledge of company policies and following policies and procedures

    Demonstrative Team Leadership

    Time management under pressure

    Efficient Task Management

    Understanding trends with food products and customer trends

    Flexible Shift Management

    Punctuality and consistency with company processes

    High positivity attitude

Additional Information

I have over 15 years of experience as a professional percussionist, managing live performances, studio productions, and solo projects. This has helped me develop strong skills in teamwork, organization, time management, and adaptability, all of which are highly relevant to roles in the retail industry. My background has also honed my ability to work under pressure, provide exceptional customer service, and ensure smooth collaboration with diverse teams.

Timeline

Agent

Navient
10.2016 - 03.2017

Assistant Manager

SUBWAY®Restaurants
08.2015 - 07.2024

Columbia College, Chicago

from Music Performance

Ivy Tech Community College of Indiana

from Business Administration

Munster High School

General Studies
Paul Parker