Paul Parks
Mesquite,Texas
Overview
22
22
years of professional experience
Work History
Warehouse Associate
Amazon
Dallas, Texas
12.2020 - Current
- Identify & correct building defects
- Support Outbound & Inbound in their main functions
- Work on building projects that change our normal flow for improvements
- Picking customers for online order
- Placing customers' orders in various types of packages and boxes for shipment to customers
- Loading Product being sent back vendors onto pallets or Gaylords being sent back to vendors
- Moving product into staging area for shipment back to vendors
- Picking products from bins for shipment back to vendors
- Loading pallets and Gaylords into trailers for shipment back to vendors
POS Analyst
LTCG (Long Term Care Group)
Irving, Texas
05.2019 - 11.2020
- Inputted POA (Power of Attorney), HIPPA authorization documents, Family and Friends authorization for in company database and Claims System
- Entered court documents regarding Guardian and Conservator ships in company database and claims systems
- Modified insureds policy to assist in lower their monthly premium
- Canceled insureds policy per written request
- Manually processed current benefit letters to policy holders and sent to be mailed out
- Used Dual-Monitor system
Customer Service Representative (Policy Owner Services)
Transamerica
08.2018 - 05.2019
- Inputted POA (Power of Attorney), HIPPA authorization documents, Family and Friends authorization form in company database and Claims System
- Entered court documents regarding Guardian and Conservator ships in company database and claims systems
- Modified insureds policy to assist in lower their monthly premium
- Canceled insureds policy per written request
- Manually processed current benefit letters to policy holders and sent to be mailed out
- Used Dual-Monitor system
Insurance Claims Processor
Richardson, Texas
12.2017 - 03.2018
- Analyze information gathered by investigation, and report findings and recommendations
- Examine titles to property to determine validity; obtained credit information from banks and other credit services
- Tracked payments issued for vehicles awaiting titles for salvage; analyzed Claims for final processing to salvage processor (Co-part)
Total Loss Processor (Auto)
Allstate
Richardson
09.2017 - 10.2017
- Company Overview: (CONTRACT)
- Lien holder Payoffs regarding banks and other institutions to obtain loan payoffs for vehicles declared total loss due to Hurricane damaged
- Processed paperwork to policy holders whose vehicles were determined to be a total loss
- Created Letters of Guarantees requests to Banks and other financial institutions that agreed with settlement for release of Liens and titles of vehicles
- (CONTRACT)
Hospital Biller
Contract Hospital Billing - (Through Health Scouts)
Frisco
04.2017 - 06.2017
- Inbound Calls from patients with balances remaining on their hospital bills; billed insurance on behalf of patients
- Called insurance companies for resolution of claims also edited claims for contractual errors
Customer Service Account Representative
Protection One/ADT
Irving, Texas
09.2015 - 04.2017
- Inbound calls from customers regarding alarm systems; processed payments on accounts/questions on accounts
- Troubleshooter alarm issues
- Setup service calls for systems
Prior Authorization Coordinator
Centene Corp/Superior Health
Dallas, Texas
03.2015 - 07.2017
- Inbound calls from patients and providers setting service through Managed Texas Medicaid
- Setup new patients receiving services from Texas Medicaid
- Verified Patient eligibility for services
- Processed Patient transfers to new home health providers
- Communicated with patient and via phone and email
- Used Dual-Monitor System
Customer Service Representative
Towers Watson/One Exchange
Richardson, Texas
08.2014 - 03.2015
- Inbound calls from Medicare eligible members of group plans be transitioned off and into individual Medicare plans
- Assisted members with billing and reimbursement issue
- Documented information in company database for processing
Senior Care Representative/ Prior Authorization Representative
CVS/Caremark/Advanced PCS
Richardson, Texas
08.2003 - 07.2014
- Inbound calls and Email request; Educated members on the drug plans and options
- Assisted in billing issues with pharmacy claims
- Inputted Authorization requests from Medicaid Providers on specific drugs
- Assisted Training Department with New Hire Class's
- Assisted in rendering of new company brochure for the department
- Used Dual-Monitor Setup
- Manage 4-person team calling Dr. offices regarding Prior Authorizations on Patient Prescriptions
- Assigned work based on work load that came in Error Data Base
- Kept records of attendance of team members
- Daily Reports to management on work load
Timeline
Warehouse Associate
Amazon
12.2020 - Current
POS Analyst
LTCG (Long Term Care Group)
05.2019 - 11.2020
Customer Service Representative (Policy Owner Services)
Transamerica
08.2018 - 05.2019
Insurance Claims Processor
12.2017 - 03.2018
Total Loss Processor (Auto)
Allstate
09.2017 - 10.2017
Hospital Biller
Contract Hospital Billing - (Through Health Scouts)
04.2017 - 06.2017
Customer Service Account Representative
Protection One/ADT
09.2015 - 04.2017
Prior Authorization Coordinator
Centene Corp/Superior Health
03.2015 - 07.2017
Customer Service Representative
Towers Watson/One Exchange
08.2014 - 03.2015
Senior Care Representative/ Prior Authorization Representative
CVS/Caremark/Advanced PCS
08.2003 - 07.2014
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