Paul Patterson
Pinehurst,TX
Summary
Dynamic Service Manager with a proven track record for 41 years at Tomball Auto Group, excelling in team leadership and problem-solving. Achieved revenue growth from $75K to $300K monthly by enhancing customer satisfaction and fostering strong client relationships. Skilled in multitasking and organization, driving operational efficiency and compliance in a fast-paced environment.
Overview
41
41
years of professional experience
Work History
Service Manager
Tomball Auto Group
10.2010 - 08.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed shop performance over technicians to make sure the hours were produced in a timely fashion.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Concentration on the bottom line and achieved numbers from $75K to $300K monthly.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
Service Technician
Tomball Auto Group
09.1986 - 10.2010
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Main focus was electrical and trim work.
Service Porter
Tomball Auto Group
09.1984 - 09.1986
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Demonstrated commitment through impeccable attendance and quality performance.
Education
High School Diploma -
Magnolia High School
Magnolia, TX05.1986
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Customer service management
- Conflict resolution
- Goal oriented
- Trustworthy and honest
- Employee relations
Timeline
Service Manager
Tomball Auto Group
10.2010 - 08.2025
Service Technician
Tomball Auto Group
09.1986 - 10.2010
Service Porter
Tomball Auto Group
09.1984 - 09.1986
High School Diploma -
Magnolia High School
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