Paul Peck

Repairs, and replacements of parts on a passenger excursion train, including toilets, faucets, water pumps, and door hardware. Repairs on tables and chairs. Repainting of the interior of passenger cars.

• Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
• Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
• Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
• Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
• Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
• Increased sales by offering relevant product recommendations based on customers'' needs and preferences.
• Bolstered brand reputation through diligent attention to detail in addressing customers'' inquiries and concerns.
• Responded to customer requests for products, services, and company information.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Transported passengers from the terminal building to waiting helicopters, for scenic flights. Safely loaded and unloaded passengers before and after the flight.

Refueled helicopters

Made and cancelled reservations when needed

• Monitored safety-sensitive zones and enforced security measures throughout ground operations.
• Ensured accurate flight documentation through meticulous verification of load sheets, passenger manifests, and cargo documents.
• Reduced turnaround times for aircraft handling procedures by implementing time-saving strategies in collaboration with team members.
• Maintained high standards of professionalism while assisting passengers with special needs or requests during their travel experience.
• Enhanced customer satisfaction levels with exceptional service during check-in, boarding, and disembarking processes.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

• Operated various landscaping equipment safely and efficiently, including mowers, trimmers, edgers, blowers, and chainsaws.
• Enhanced landscape aesthetics by regularly mowing lawns, trimming bushes, and planting flowers.
• Reduced water usage by installing and maintaining efficient irrigation systems.
• Contributed to a clean environment by disposing of waste materials responsibly through recycling or composting methods when applicable.
• Completed seasonal tasks such as mulching flower beds or leaf removal ensuring landscapes looked well-kept yearround.
• Implemented erosion control measures protecting soil integrity during inclement weather events.
• Cultivated gardens using hand tools such as shovels, rakes, shears for optimal results.
• Performed routine maintenance on all tools and equipment to ensure peak performance throughout their lifespan.
• Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
• Developed and maintained efficient irrigation system for outdoor areas.
• Cut trees and shrubs to shape and maintain landscape.
• Removed debris and waste from outdoor areas.
• Maintained gardening tools by replacing blades and fluids.
• Assisted with irrigation system maintenance and repair.
• Installed stonework according to landscape design plan and client specifications.
• Utilized power tools and landscaping machines to maintain outdoor areas.
• Trimmed greenery, shrubs, and hedges to maintain uniform appearance.

I delivered clean linens to all major departments in the hospital, as well as picking up trash in the same areas.

Helped other employees clean patient rooms when needed.

• Ensured compliance with safety regulations and protocols, minimizing accidents and hazards in the workplace.
• Supported patient care by promptly cleaning and preparing rooms for new admissions, reducing wait times.
• Participated in safety drills and emergency preparedness exercises, ensuring readiness to respond effectively in high-pressure situations.
• Assisted with laundry duties, including washing, drying, folding, and delivering clean linens to appropriate units within the hospital.
• Maintained inventory of cleaning supplies, ensuring adequate stocks were available for daily use.
• Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
• Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Supervised supplies in inventory and submitted reorder requests.