Paul Perry
Tucson,AZ
Summary
Proven leader with extensive experience in inventory management and employee supervision, notably at Frys Food. Excelled in reducing food waste and increasing deli sales through innovative strategies. Skilled in fostering team excellence and negotiating to lower transportation costs, demonstrating a commitment to efficiency and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Deli Manager
Frys Food
04.2021 - Current
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
Logistics Planner Supervisor
Wonderful Company
04.2014 - 05.2020
- Spearheaded sustainability initiatives within the department, reducing environmental impact through more efficient transportation practices.
- Implemented a robust demand planning process to forecast customer needs accurately and reduce stockouts.
- Established long-term partnerships with transportation providers, securing dependable services at competitive prices.
- Provided comprehensive onboarding training for new logistics team members, fostering a culture of excellence within the department.
- Reduced transportation costs for the company by negotiating better rates with carriers and consolidating shipments.
- Tracked orders and notified customers of status or potential delays.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Customer Service Representative
Rain Bird
11.2008 - 04.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor Of Science - Atmospheric Sciences And Meteorology
Northland College
Ashland, WI05.2004
Skills
- Customer Service
- Employee Supervision
- Task Delegation
- Inventory Management
- Ordering Supplies
- Staff Training
- Microsoft Excel
- Reliability
- Multitasking
- Attention to Detail
- Problem-Solving
- Time Management
Timeline
Deli Manager
Frys Food
04.2021 - Current
Logistics Planner Supervisor
Wonderful Company
04.2014 - 05.2020
Customer Service Representative
Rain Bird
11.2008 - 04.2014
Bachelor Of Science - Atmospheric Sciences And Meteorology
Northland College
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