Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager

Paul Pham

Houston,TX

Summary

Self-motivated and creative individual desires a Safety Coordinator position utilizing core competencies of risk analysis, security design planning, and create room for innovative and computerized approaches to safety management issues aligned with OSHA, federal, and state regulations. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

20
20
years of professional experience

Work History

Manager

Royal Tapioca
Houston, TX
10.2006 - Current
  • Provide customer service, ensure positive experience for all guests
  • Manage store inventory
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Cross-trained existing employees to maximize team agility and performance.

General Manager

HTX Tactical
Houston, TX
12.2018 - 08.2021
  • Provide customer service, ensure positive experiences for all clients
  • Hire, train, and supervise all staff in each department
  • Specialist in custom builds
  • Specialist in Suppressors
  • Specialist in competitive shooting builds
  • Specialist in troubleshooting firearms
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Disaster Case Manager

Alliance
Houston, TX
10.2018 - 12.2018
  • Interview clients to complete intake, collect documents, verify duplication of benefits, and develop client’s personal recovery plan
  • Collect and verify eligibility documents prior to requesting assistance from funding source
  • Follow up with all active clients and maintain communication record
  • Prepare reports requested by manager
  • Maintained current understanding of local, state and federal guidelines for emergency response.
  • Built and strengthened relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies.
  • Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
  • Investigated practical and theoretical issues facing emergency services and identified effective resolutions.
  • Improved realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
  • Reviewed operational plans from other locations to identify options for local systems.
  • Applied for federal funding for emergency-management-related needs and administered and reported on progress of such grants.
  • Maximized throughput, patient satisfaction and staff efficiency by development and implementing optimized care models.
  • Supported care objectives by devising and implementing effective structures to track performance and assess compliance with specifications.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Sonographer

Sonox DX
Houston, TX
12.2017 - 10.2018
  • Handled private and confidential information in compliance with hospital policies and procedures.
  • Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
  • Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
  • Captured images using mobile equipment in operating rooms, emergency rooms and patients' bedsides.
  • Monitored and managed inventory and supply levels of sterile and non-sterile items, contrast materials, catheters, films and chemicals.
  • Processed, labeled and organized diagnostic images to match with patient records.
  • Applied and positioned equipment to take images following set parameters.
  • Took patient medical history and answered preliminary questions regarding procedure.
  • Collected images and recordings of blood movement, organ positioning, bodily masses and fluid accumulations.
  • Submitted written reports, verbal summaries, photographs and recordings to physicians to support accurate medical decision making.
  • Conducted obstetric scans on patients across stages of pregnancy.
  • Positioned and readjusted patients to obtain optimal scan information.
  • Upheld legal standards, HIPAA requirements and facility guidelines by obtaining written consent and securing patient information.
  • Used skills to help clinicians and surgeons complete routine and invasive procedures.
  • Decided appropriate length and scope of scans by discussing needs with clinicians and monitoring findings during examinations.

Store Manager

Mattress Firm
Houston, TX
03.2015 - 02.2016
  • Provide exceptional customer service and drive sales
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Analyzed and interpreted store trends to facilitate planning.

Education

Associate of Applied Science - Sonography

Pima Medical Institute
Houston, TX
12.2017

Associates of Applied Science - Business Management

Houston Community College
05.2013

Skills

  • Proficient with Microsoft Office
  • Self-driven and goal oriented
  • Great attention to details
  • 15 years of Customer Service
  • Experience
  • Professionalism and strong
  • Team orientation
  • Excellent verbal and written
  • Communication
  • Great critical thinking and
  • Problem solving
  • TWIC, OSHA 10, Basic Plus
  • Completed
  • Strategic Planning
  • Managing Props
  • Managing Cash Register
  • Staff Management
  • Employee Coaching and Motivation
  • Technical Proficiency
  • Project Management
  • Issue and Conflict Resolution
  • Scheduling and Coordinating
  • Food and Beverage Management
  • Managing Pro Shops
  • Timelines and Milestones
  • Reconciling Cash Drawers
  • Supplier Relations
  • Managing Files and Records
  • Managed Care
  • Overseeing Employees
  • Managing Routines
  • Managing Communications Channels
  • Complex Problem-Solving
  • Managing Multiple Tasks
  • Reading Comprehension

Languages

Vietnamese
Native or Bilingual
Spanish
Limited Working

Timeline

General Manager

HTX Tactical
12.2018 - 08.2021

Disaster Case Manager

Alliance
10.2018 - 12.2018

Sonographer

Sonox DX
12.2017 - 10.2018

Store Manager

Mattress Firm
03.2015 - 02.2016

Manager

Royal Tapioca
10.2006 - Current

Associate of Applied Science - Sonography

Pima Medical Institute

Associates of Applied Science - Business Management

Houston Community College

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Paul Pham