Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Paul Phillips

Las Vegas,NV

Summary

Over 30 years of experience in the casino industry, with a proven track record in various operational roles. Expertise in executing business strategies, developing and implementing business plans, and managing financial performance. Strong understanding of market trends and corporate finance, contributing to effective decision-making and organizational success. Methodical director skilled in overseeing daily operations and driving team performance.

Overview

29
29
years of professional experience

Work History

Director Casino Operations

Downtown Grand Hotel & Casino
11.2024 - Current
  • Optimized bottom line through collaboration with operators to enhance game protection and efficiency.
  • Identified and corrected inefficiencies, streamlining labor while adjusting operational hours for increased revenue.
  • Improved compliance, game protection, and DPH efficiency across operations.
  • Evaluated balance of owned versus leased slot machines for optimal performance.
  • Conducted ongoing assessments of slot floor for inefficiencies, implementing adjustments to boost profitability.
  • Oversaw all aspects of Table Games and Slot operations, including P&L management, budgeting, and scheduling.
  • Created comprehensive templates for fair hiring interviews and audition skills requirements.
  • Developed and managed vendor collaboration for auditions, onboarding, and training processes.

Table Games Director

Tuscany Casino
05.2024 - 11.2024
  • Optimized bottom line through innovative strategies and collaboration with market operators.
  • Identified inefficiencies, adjusted operational hours, and eliminated redundant processes to enhance productivity.
  • Oversaw comprehensive Table Games operations, including P&L management, budgeting, payroll, and game mix optimization.
  • Created equitable interview templates for hiring, ensuring fair evaluation of candidates.
  • Coordinated vetting, auditions, and training processes in partnership with vendors.
  • Designed casino forms and authored SOPs and ICS documentation for compliance purposes.
  • Developed scheduling application from concept to implementation to improve staffing efficiency.
  • Facilitated position-specific training and introduced game protection courses for staff development.

Table Games Operations Manager / Casino Manager

Fontainebleau
05.2023 - 02.2024
  • Developed a Table Games compendium with VP, optimizing the game mix for 133 tables, including High Limit and Private Gaming Salons.
  • Designed hiring templates to ensure equitable interviews and auditions.
  • Created comprehensive casino forms, complying with NGCB regulations through standard procedures.
  • Managed vendor relationships, adhering to procurement and delivery timelines.
  • Coordinated audition and interview processes with vendors, facilitating seamless onboarding and training.
  • Maintained scheduling application to enhance staffing efficiency.
  • Analyzed data tools for accurate staffing levels aligned with business demands.
  • Organized Table Games events, boosting guest engagement and operational success.

Talon Club Manager / Table Games Operations Manager

The Cosmopolitan Las Vegas
09.2011 - 05.2023
  • Collaborated with SVP of Casino Operations and Director of Table Games to optimize staffing efficiency. 110 table games including high limit and private gaming salons.
  • Developed and facilitated training programs for new and existing employees.
  • Organized and managed events for Table Games, enhancing guest experience.
  • Established and maintained communication with guests, dealers, supervisors, and hotel departments.

Pit Manager

M Resort
09.2008 - 09.2011
  • Oversaw gaming operations and managed casino gaming employees to ensure efficient service delivery.
  • Balanced guest and employee needs to foster a positive environment.

Dealer/Pit Supervisor/Dual Pit Manager

Mandalay Bay, Rio Hotel Resort, Planet Hollywood, Aladdin, London Club Int, Caesars Palace, Celebrity Cruise Lines, Royal Caribbean Cruises, Ladbrokes Clubs (London)
01.1997 - 01.2008
  • Operated in diverse environments as Dealer, Pit Supervisor, and Pit Manager.

Education

SOCIAL SCIENCE - Anthropology, sociology, psychology, political science, and economics

UNLV
Las Vegas, NV
09.2012

Gaming Management - Gaming

Gold Star Gaming
Las Vegas, NV
09.2010

Skills

  • CORE RFID Technology
  • Table Manager
  • Patron Management
  • SYNKROS
  • Bravo
  • Everi Floor Monitor
  • Everi back Office
  • CTA
  • Resort Advantage
  • Virtual Roster
  • Schedule Ease
  • ITrak
  • Visualimits
  • Veridocs
  • Tableau
  • Oasis
  • Loyalty
  • Playersoft
  • EMarker
  • Guardian Pro
  • Passport
  • OPTX
  • Discovery
  • Redrock
  • Birchstreet
  • Microsoft Office

Activities

  • Passionate about the gaming business.
  • Learning and keeping up to date with the latest ideas and developments within the gaming business.
  • Enjoy collaborating and sharing ideas with other like-minded gaming leaders.
  • Participate at gaming schools and classes by helping others through knowledge, training, and education.
  • Volunteer in the community, by helping the local school and football team achieve goals.
  • Organize and participate in team building activities with coworkers.

Timeline

Director Casino Operations

Downtown Grand Hotel & Casino
11.2024 - Current

Table Games Director

Tuscany Casino
05.2024 - 11.2024

Table Games Operations Manager / Casino Manager

Fontainebleau
05.2023 - 02.2024

Talon Club Manager / Table Games Operations Manager

The Cosmopolitan Las Vegas
09.2011 - 05.2023

Pit Manager

M Resort
09.2008 - 09.2011

Dealer/Pit Supervisor/Dual Pit Manager

Mandalay Bay, Rio Hotel Resort, Planet Hollywood, Aladdin, London Club Int, Caesars Palace, Celebrity Cruise Lines, Royal Caribbean Cruises, Ladbrokes Clubs (London)
01.1997 - 01.2008

SOCIAL SCIENCE - Anthropology, sociology, psychology, political science, and economics

UNLV

Gaming Management - Gaming

Gold Star Gaming

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