Paul Pinckney
Summary
Operational Manager with over 20 years of leadership experience in the United States Marine Corps and extensive background in manufacturing and distribution sectors. Proven track record in driving operational excellence, streamlining logistics, and optimizing workforce performance. In the Marine Corps, successfully managed teams of 20-200 personnel, achieving a 30% reduction in operational inefficiencies and improving mission readiness by 40%. Transitioned to manufacturing and distribution operations, where I implemented process improvements that increased on-time delivery rates by 25% and reduced production costs by 15%. Skilled in cross-functional team leadership, supply chain optimization, and performance analytics, with a relentless focus on safety, efficiency, and bottom-line results.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Driver, Warehouse Orders
UPS
09.2024 - 03.2025
- Maintained safe driving records by strictly following traffic rules and regulations.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
- Efficiently navigated various types of vehicles through different road conditions, maintaining safety standards throughout all trips.
- Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
- Managed time efficiently while on the road to meet strict deadlines for multiple deliveries per shift.
Insurance Agent
Transamerica Life Insurance Company
04.2023 - 04.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Associate
Amazon
06.2021 - 07.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Analyzed customer data to identify trends and anticipate customer needs.
Production Supervisor
Tyco Electronics
08.2018 - 09.2021
- Led manufacturing team of 20+ in manufacturing precision electronic components, consistently meeting quality and delivery benchmarks.
- Streamlined maintenance work order processing using SAP PM to schedule preventive inspections and reduce unplanned downtime.
- Implemented Lean practices, increasing production line efficiency by 18% over 12 months.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Managed team of 30 production associates, overseeing productive production processes and meeting all deadlines.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
- Enhanced production efficiency by implementing lean manufacturing techniques and reducing waste.
- Reduced equipment downtime by implementing preventive maintenance programs and timely repairs.
- Achieved on-time shipments goal by empowering employees to continued success.
- Implemented policies and standard operating procedures for continuous improvement.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Resolved production bottlenecks swiftly, applying problem-solving skills to maintain smooth operations.
Assistant Electrician
Ibew Local 11
05.2016 - 05.2017
- Improved electrical system performance by troubleshooting and repairing faulty wiring in residential and commercial settings.
- Assisted in the installation of new electrical systems for clients, resulting in increased customer satisfaction and repeat business.
- Ensured safety compliance by conducting regular inspections of electrical systems and equipment, identifying potential hazards.
- Collaborated with team members to complete large-scale projects on time and within budget constraints.
- Enhanced workplace safety by performing routine maintenance on tools and equipment, ensuring proper functionality.
- Contributed to a positive work environment by actively participating in team meetings, sharing ideas, and providing constructive feedback.
- Installed various types of lighting fixtures for both residential and commercial clients, enhancing the appearance and functionality of their spaces.
- Streamlined project completion through effective communication with team members, coordinating tasks efficiently.
Radio Chief / Communications Maintenance Supervisor
United States Marine Corps
07.1996 - 09.2016
- Directed maintenance and field readiness for mission-critical communications and energy systems across global deployment zones.
- Supervised teams performing diagnostics, repair, and maintenance of high-voltage systems and complex electronic infrastructure.
- Managed work orders, parts inventory, and compliance documentation via SAP and military CMMS platforms.
- Developed and enforced operational safety procedures aligned with OSHA and military risk management protocols.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
- Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.
- Tracked and progressed maintenance requests in CMMS systems to meet schedules.
Education
Associate of Applied Science - Python Programming
University of California, San Diego
La Jolla, CA04-2026
Skills
- Preventive & Corrective Maintenance Programs
- SAP PM & CMMS Work Order Systems
- OSHA and Environmental Compliance
- Leadership in High-Risk Environments
- Root Cause Analysis & Continuous Improvement
- Safety Training & Operational Risk Reduction
- Preventive Maintenance
- Team supervision
- Work order management
- Attention to detail
- Decision-making
- OSHA compliance
- Team collaboration
- Conflict resolution
Accomplishments
- Documented and resolved 30 production issues which led to 18% enhanced production.
- Supervised team of 20-32 staff members.
- Increased operational output by successfully completing precision-driven tasks with a high degree of accuracy and efficiency, contributing to improved production timelines and overall quality standards.
- Resolved product issue through consumer testing.
Certification
- OSHA 30-Hour General Industry Certification
- Military Technical Leadership & Maintenance Courses
- First Aid/CPR and Lockout-Tagout (LOTO) Training
- Lean Practitioner/Sigma Green Belt
Awards
- Navy and Marine Corps Achievement Medal, - Meritorious Mast for Outstanding Leadership, - Good Conduct Medal (x4), - Joint Service Commendation
Timeline
Driver, Warehouse Orders
UPS
09.2024 - 03.2025
Insurance Agent
Transamerica Life Insurance Company
04.2023 - 04.2024
Associate
Amazon
06.2021 - 07.2023
Production Supervisor
Tyco Electronics
08.2018 - 09.2021
Assistant Electrician
Ibew Local 11
05.2016 - 05.2017
Radio Chief / Communications Maintenance Supervisor
United States Marine Corps
07.1996 - 09.2016
Associate of Applied Science - Python Programming
University of California, San Diego
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