Paul Pinto
Gloucester,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
19
19
years of professional experience
Work History
Graphic Designer
Basic Power Industries
04.2016 - 05.2023
- Developed creative design for print materials, brochures, banners, catalogs, decals, canvas prints, signs, displays, packaging
- Created digital image files for use in digital and traditional printing methods using wide format printers and plotter (cutter).
- Date Entry
- Ebay. Creating new Listings, renewing listings, updating inventory quantities. Keywords for Titles and descriptions.
- Receive, print, package and ship all Website, Ebay, and Customer Retail Store orders.
- Product Photography
- Web Design
ATM Machine Technician
All Teller Machines
04.2007 - 01.2014
- Responsibilities included but not limited to Tech Support, Diagnosing and Troubleshooting ATM problems and fixes, selling and buying of parts and machines, incoming and outgoing phone calls and emails to current and potential customers.
- Connecting Atms via wireless networking using Static and Dynamic IP addresses while maintaining complete networking stability and security
- Customer Service and support via phone, email, and on-site.
- Handled tracking, receiving and shipping of inventory.
- Responsible for company funds including depositing, withdrawal, and cashing of checks.
- Promoted to Lead Technician in 2009
Certified Pharmacy Tech Course Instructor
Care One Health Institution
06.2010 - 02.2012
- Lectured students that wanted to advance their careers as Certified Pharmacy Technicians.
- Prepared lesson plans and Curriculums.
Chief Pharmacy Technician / Manager
Morrisville Pharmacy & Compounding
02.2009 - 09.2010
- Responsibilities included but not limited to hiring, scheduling, training, shipping, inventory control, customer service, incoming and outgoing fax, phone calls and email.
- Provided quality customer service to assist in building a larger cliental and help the company grow.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Certified Pharmacy Technician
Eckerd Pharmacy
08.2004 - 04.2008
- Provided quality customer service to assist in building a larger cliental and help the company grow.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Stocked, labeled, and inventoried medication to keep accurate records. - Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Multi-tasking between phones calls, filling orders, data entry via computer, and assisting customers in a prompt and friendly manner.
- Promoted to lead tech after receiving Board Certification in 2006.
Education
East Carteret High School
Beaufort, NCAssociate of Science -
Carteret Community College
Morehead City, NCSkills
- Time Management and Decision-Making
- Dependable and Cooperative
- Critical Thinking
- Microsoft Office
- Problem Solving
- Greeting Visitors
- Customer Service
- Proven Communication Skills, Computer Skills, Interpersonal Skills, Attention to detail, and Transferable Skills
- Monetary Transactions
- Customer Inquiries
- Calm and Professional Under Pressure
- Managing Multiple Tasks
Timeline
Graphic Designer
Basic Power Industries
04.2016 - 05.2023
Certified Pharmacy Tech Course Instructor
Care One Health Institution
06.2010 - 02.2012
Chief Pharmacy Technician / Manager
Morrisville Pharmacy & Compounding
02.2009 - 09.2010
ATM Machine Technician
All Teller Machines
04.2007 - 01.2014
Certified Pharmacy Technician
Eckerd Pharmacy
08.2004 - 04.2008
East Carteret High School
Associate of Science -
Carteret Community College
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