Summary
Overview
Work History
Education
Skills
Professionalattributes
Timeline
Paul Plucienik

Paul Plucienik

Shelton,CT

Summary

Professional logistics expert with strong focus on team collaboration and achieving results. Skilled in coordinating complex schedules, managing resources efficiently, and maintaining high operational standards. Known for reliability, adaptability, and effective communication in dynamic environments. Prepared to drive success and ensure smooth operations in fast-paced setting.

Overview

21
21
years of professional experience

Work History

Dispatch Supervisor

Avangrid
04.2023 - Current


  • Instructed for adherence to regulatory and company standardizations procedures to maintain a secure workplace environment
  • Structured reports, documentation, and other miscellaneous written paperwork.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Supervised team of 9 employees and provided training focused on maximizing overall performance.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.

Communication Operations Supervisor

Comcast
11.2006 - 10.2022
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.

Communication Manager

Adelphia Communication
01.2004 - 08.2006
  • Improved the workflow, reduced staff, and accommodated necessary responsibilities
  • Conducted accurate reporting, data collection, and analysis of various activities
  • Built rapport with unit staff and leaders while suppressing the probability of miscommunication and missed deadlines
  • Scheduled training programs and motivated crew for maximized work efficiency and boosted the performance levels
  • Supervised and integrated the telecommunication services and system across the region
  • Adhered to the organizational protocols in order to sustain a safe working environment
  • Comprehensively read, evaluated, and implemented the written tasks with accuracy
  • Monitored the service integrity to align with the clientele's needs and agitated loyalty to them
  • Recognized the user support actions, including system complications, corrective measures, resolution status, and completed the equipment installations.

Education

High School Diploma -

Shelton High School, Shelton, CT

  • Leadership
  • Operations Management
  • Time Management
  • Process Improvement
  • Team Building & Development
  • Report & Documentation Preparation
  • Key Performance Indicators
  • Task Allocations
  • Robust Procedural Knowledge
  • Collaboration
  • Compliance adherence
  • Critical thinker
  • Team Player
  • Independent
  • Workload Prioritization
  • Attention to detail
  • Analytical
  • Problem-Solver
  • Relationship Building
  • Excellent written & verbal communication

Skills

  • Microsoft Office Suite
  • Attendance documentation
  • Employee Training
  • Positive communication skills
  • Proficiency in Office Suite
  • Dispatch Coordination
  • Data Entry
  • Dispatching procedures
  • Work Order Management
  • Schedule Management

Professionalattributes

  • Possessing robust leadership and team building skills to monitor work efficiency and demonstrating communication skills to advise about improvements
  • Knowledgeable about multiple safety standardization ensured strong compliance toward it
  • Leading and motivating the staff to build their skills while also planning and developing a training method
  • Working with other teams to achieve the goals of the company while bringing about conflict resolution through negotiations after analyzing and assessing the issues

Timeline

Dispatch Supervisor - Avangrid
04.2023 - Current
Communication Operations Supervisor - Comcast
11.2006 - 10.2022
Communication Manager - Adelphia Communication
01.2004 - 08.2006
- ,
Shelton High School - High School Diploma,

Similar Profiles

CREATE PROFILE
Paul Plucienik