Summary
Overview
Work History
Education
Skills
Technical Skills
Certification
Awards
Accomplishments
Work Availability
Timeline
Generic
Paul Polischuk

Paul Polischuk

New Windsor,New York

Summary

- Highly motivated technology professional with 25+ years of experience in managing complex, high visibility, strategic and enterprise-wide IT programs, and IT infrastructure services.

- High-integrity, energetic hands-on Information Technology Manager specializing in technology solutions with the ability to envision and create successful outcomes in complex situations.

- Experience with end-to-end asset management, including plan, maintain and decommission, through the application of good engineering practices and troubleshooting methodologies.

- In-depth knowledge of Data Center Operations, including Critical Power and Cooling systems, Fire Life Safety systems, Security while maintaining a safe work environment.

- Track projects progress from defined scope to completion while understanding and planning for cross functional team’s timelines, directives, and constraints.

- Provide senior level information technology operational management utilizing my expertise in project management, data center management and disaster recovery.

- Enterprise Data Center operations and NOC operations experience.

- In-depth knowledge of infrastructure project management methodologies.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Data Center Infrastructure Analyst

Crown Castle
01.2023 - Current
  • Provide and support 7x24 smart hands services in a Mission Critical Data Center Raised Floor environment supporting multi-client systems.
  • Manage environmental and alarm response for all core network and co-location facilities , AC/DC power alarm, threshold battery backup, reporting, and capacity management.
  • Maintain forms, logs, and checklists, which are used to compile balancing information, statistical totals, setup instructions and checklists.
  • Engage team members to identify, communicate, and document new processes and procedures resulting from integrated systems management and services support changes within the computing environment.
  • Provide support for hardware maintenance, break-fix issues, and overall consulting for various operational issues.
  • Manage & Monitor National Facility Infrastructure utilizing BMS, ServiceNow and vendor preventative maintenance reports.
  • Coordinate ticket dispatch and response needs for internal and 3rd Party Vendor support.
  • Respond to all facility outages, impairments and emergencies related to Crown Castle facilities.
  • Ensure that teams are following ILEC standards – data center standards.
  • Manage multiple BMS platforms and monitoring tools.
  • Analyze root cause & document repair process/methods.
  • Review change management events and analyze risk avoidance.
  • Perform schedule data center, power, and HVAC maintenance.
  • Schedule and coordinate preventative maintenance activities.
  • Completes tickets to meet or exceed the SLA requirements.

Data Center Senior Project Manager

Altria
02.2022 - 08.2022
  • Provided senior level Information technology project management utilizing my expertise in data center management, focusing on moving all manufacturing equipment/applications to new co-location data center for modernization.
  • Demonstrated in-depth knowledge of strategy, goals, and priorities for stakeholders and partners, with clear roadmaps, goals, and priorities. Act as a bridge to align various Engineering and Data Center teams towards common vision/goals.
  • Recommend strategies, roadmaps, and standards for all platform infrastructures, ensuring security, and compliance with industry best practices.
  • Managed multiple migration projects dealing with relocation of network and database elements and services while utilizing current security process management.
  • Acquired customer product and business process knowledge from domain experts and use the information in every aspect of leading analysis, design, and implementation efforts.
  • Tracked projects progress from defined scope to completion while understanding and planning for cross functional team’s timelines, directives, and constraints.
  • Focused on daily operational performance and the highest productivity by focusing on best practices in information technology and by developing strong leadership principles.
  • Scheduled and coordinated project reviews and follows up on assigned actions. Created and maintained project schedules and status reports.
  • Head the teams responsible for coordination and scheduling of component level break/fix with various vendor support groups when needed.
  • Take responsibility for end-to-end management of all discipline related project tasks and technical requests, etc.
  • Be responsible for maintenance and Information Security components related to discipline. (i.e., audit documentation, procedure manuals, etc.)
  • Conducted complex program and project management assessments, lead project teams.
  • Responsible for designing and supporting all aspects of project using hands-on expertise.

Data Center Manager/Engineer

AT&T
07.2017 - 12.2021
  • Worked as a Data Center Manager/Engineer for AT&T managing multiple concurrent transitional projects for IBM’s microchip manufacturing site.
  • Executed all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center/network infrastructure to achieve 100% uptime and 100% compliance with all customer SLAs.
  • Provided senior level Information technology project management utilizing my expertise in data center management, hardware/software deployment, IT Security, and disaster recovery.
  • Ensured that customers network migration projects were completed on time with professional results.
  • Planned, coordinated, and directed all operational activities, as well as provide direction and support for solutions that enhance mission-critical business operations.
  • Managed multiple migration projects dealing with relocation of network elements and services while utilizing current security process management.
  • Tracked projects progress from defined scope to completion while understanding and planning for cross functional team’s timelines, directives, and constraints.
  • Facilitated team meetings and followed up on action items with engineers, architects, and security teams to determine the specifications of the projects.
  • Overseen installation, maintenance and repair of all network infrastructure supporting all IBM and AT&T connectivity in coordination with internal IT and network personnel. VoIP, router and hubs and LAN/WAN as well as voice services and hardware. Rack and Stack.
  • Installation of new equipment, such as routers, switches and servers in network racks located in data centers, hub rooms and network closets. This includes planning and delivery of all supporting physical infrastructure, logistics, and resources required.
  • Performed equipment checks to ensure equipment is operational and properly deployed (in good repair, cable managed, clean). Attempt remediation and escalate as needed to technical teams.
  • Entered new equipment into asset inventory system of record, update records when equipment is moved, run reports within asset tracking system as needed.
  • Performed network asset management which includes maintenance of network component inventory. Coordinate equipment decommissioned for disposal, and/or relocations.
  • Decommissioned equipment, which includes removing from floor, parallelizing, updating asset tracking info, working with surplus warehouse to remove equipment.

Data Center Manager/Supervisor

Bank of America/Merrill Lynch
01.2010 - 01.2017
  • Maintained and supported co-location datacenters for New York City and New York State financial systems for tax revenues and distribution ensuring all service level agreements (SLA’s) are met.
  • Responsibilities included for all aspects of strategic planning, implementation, and support for NY operations for NYC, NYS FISA customers.
  • Experienced with monitoring day-to-day operations as well as enterprise-wide release and incident management, including all documentation and procedural changes to production environment.
  • Focused on daily operational performance and the highest productivity by focusing on best practices in Information Technology and by developing strong leadership principles.
  • Installed data center infrastructure materials including racks and cabinets w/grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels and any other materials necessary for data center operations.
  • Managed and maintained detailed information/plans supporting the overall disaster recovery procedures, processes and plans for services supporting critical business functions.
  • Identified and reported to direct management any process improvements that could provide additional efficiencies to the daily operation of the data center.
  • Detailed understanding of data center infrastructure design, engineering, and operations to include but are not limited to: Emergency Generator systems; Uninterruptible Power Systems; Static Transfer Switches; Automatic Transfer Switches; Power Distribution Units, HVAC (chilled water systems, direct expansion units), and fire detection and suppression.
  • Engineered fully redundant data center infrastructure for performance and service levels as dictated by business requirements.
  • Provided direct supervision of data center associates (supervised 14 associates).

Data Center Technician/Production Support Specialist

State Street Corp
12.2002 - 12.2008
  • Maintained highest levels of uptime for critical business services, primarily 20 UNIX servers in multi-domain environment.
  • Monitored & supported Global Portfolio System (GPS) production batch environment, backup (TSM) servers, and applications.
  • Provide equipment accountability and coordination of Data Center equipment installations/removal.
  • Managed all physical assets entering and leaving data center; ensure the performance of data center environmental; perform periodic data center consolidation and wiring management maintenance.
  • Maintained Windows & UNIX servers in production environment, ensured that overall environment brought into compliance with security standards.
  • Monitored & reviewed reporting on core facility equipment; interface with facility personnel to ensure availability & reliability of mechanical/electrical/structural infrastructure.
  • Provided desktop support for over 500 users. Performed installation, configuration, and maintenance of hardware and software.
  • Carried out hardware, software, and operating system upgrades, installations, configuration, and troubleshooting to bring all PCs into compliance.
  • Provide on-call support for hardware installations, troubleshooting of storage, server, or network equipment after normal business hours.
  • Ensured Data Center uptime time 7x24x365 operations.

Data Center Senior Computer Operator

J & W Seligman & Co.
06.1998 - 12.2002
  • Effectively managed all computer room functions including backups on IBM/Risc6000 & Sun Unix systems.
  • Reviewed & updated testing plans for data center continuity, collaborating with Application & Infrastructure teams.
  • Ensured that assets (physical/logical) across all data centers are properly documented and inventories are updated in real-time using a Data Center Management tool.
  • Played key role in development, documentation, build out, and deployment of data center environment, including workstation set up.
  • Maintain the integrity of the data center in accordance with policy and best practices.
  • Implemented restart and recovery procedures to minimize loss of production time.

Education

CUNY LaGuardia Community College
Long Island City, NY
06.1997

Skills

  • Project and Asset Management
  • Process Improvement Planning
  • Datacenter Move / Refresh / Relocation
  • Problem / Incident / Change Management
  • Strategic and Performance Management
  • Upgrades / Installations / Decommissions
  • Structured Cabling/ Fiber Optics
  • Business Continuity / Disaster Recovery

Technical Skills

· Hardware: IBM OS/390 - Z/OS systems. Dell PowerEdge, HP-Compaq, IBM Blade Servers, SUN, Cisco Series routers and switches, EMC VNX Centera, EMC CLARiiON CX4-480 & CX3-20 and IBM tape libraries.

· Applications: Microsoft Dynamics 365, Office 2007/2010, MS Projects and MS Project Server 2007, JIRA, Crystal, ATOS, BMC Remedy Incident and Change Management.

· T/Mon - DPS, NetCracker, ServiceNow, Geist, Netcool, ServiceNow, AutoCAD, Visio, MS Share Point, Tivoli (EQ) Enterprise Monitor, Maximo, Veritas NetBackup Enterprise Server, Ipmonitor, Cacti, VitalSuite, Rack/Stack, Lotus Notes

· Operating Systems: Windows Server 2008-2012, Sun Solaris 7/10, Red Hat Linux 5.x

Certification

  • Autodesk - AutoCAD Professional Level 1
  • Microsoft - Internetworking MS TCP/IP
  • Microsoft - Administering MS
  • Microsoft - Networking Essentials
  • IBM - Aix System 4 Administration
  • American Management Association - Supervisor I & Supervisor II

Awards

  • J & W Seligman & Co - Recognition (Data Center Build and Deployment, New York, N.Y.)
  • Bank of America/Merrill Lynch - Service Award (Data Center migration, Albany, N.Y.)
  • Bank of America/Merrill Lynch - Service Award (Data Center power down/start up, Kingston, N.Y.)
  • Bank of America/Merrill Lynch - Service Award (Data Center Site decommission, Kingston, N.Y.)
  • Bank of America/Merrill Lynch - Service Award (Data Center Site decommission, Menands, N.Y.)
  • Bank of America/Merrill Lynch - Service Award (Data Center Site decommission, Albany, N.Y.)

Accomplishments

Accomplishments

· Providing 24x7x365 first-class network support for Edge Data Centers and customer networks. Perform advanced analysis and troubleshooting while assisting NOC and field technicians. Identify and document root cause for after action reporting and future risk avoidance. Managing vendor supported preventive maintenance, routine services, repairs, and auditing controls.

· Responsible for access and management of 2 Data Centers, along with 60+ network closets on 2 million square foot campus. The campus includes 4 major buildings with 7 other outlying buildings for facilities and storage along with a vast inventory of both clients owned, IBM, and AT&T devices.

· Managed and supervised 3 Data Centers along with 14 associates in one on-site and two remote sites.

· Maintained day-to-day operations of the New York City and New York State financial tax revenues systems for distribution.

· Oversee day-to-day operations and provides broad delegation authority for planning, directing, coordinating, administering, and executing of daily operations and maintenance activities.

· Managing projects related to Business Continuity/Disaster Recover.

· Solid understanding and demonstrated capabilities in the areas of Data Center Design, implementation and operational support, power, cooling, air flow, cable plant (copper/fiber), physical security.

· Call 24x7xx365 for management escalation when required to respond to facilities concerns and emergencies.

Key Skills

· Provide senior level Information Technology project management utilizing my expertise in data center management, software development, IT Security, and disaster recovery.

· Manage projects and deadlines in anticipation of customer needs and requirements; effectively design work processes and shapes deadlines to meet those needs.

· Comprehensive knowledge of UNIX, Microsoft, IBM, Networking and Monitoring applications.

· Author and implement comprehensive documentation and procedures.

· Strong team working skills; develop and maintain excellent leadership skills including proactive customer service oriented working relationships with all appropriate levels inside and outside the company.

· Create and maintain system runbooks and operations documentation in collaboration with team members.

· Superior interpersonal skills with the ability to work with vendors, employees, and management.

Ability to effectively prioritize and execute multiple tasks in a high-pressure environment including during disaster recovery/crisis situations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Data Center Infrastructure Analyst

Crown Castle
01.2023 - Current

Data Center Senior Project Manager

Altria
02.2022 - 08.2022

Data Center Manager/Engineer

AT&T
07.2017 - 12.2021

Data Center Manager/Supervisor

Bank of America/Merrill Lynch
01.2010 - 01.2017

Data Center Technician/Production Support Specialist

State Street Corp
12.2002 - 12.2008

Data Center Senior Computer Operator

J & W Seligman & Co.
06.1998 - 12.2002

CUNY LaGuardia Community College