- Highly motivated technology professional with 25+ years of experience in managing complex, high visibility, strategic and enterprise-wide IT programs, and IT infrastructure services.
- High-integrity, energetic hands-on Information Technology Manager specializing in technology solutions with the ability to envision and create successful outcomes in complex situations.
- Experience with end-to-end asset management, including plan, maintain and decommission, through the application of good engineering practices and troubleshooting methodologies.
- In-depth knowledge of Data Center Operations, including Critical Power and Cooling systems, Fire Life Safety systems, Security while maintaining a safe work environment.
- Track projects progress from defined scope to completion while understanding and planning for cross functional team’s timelines, directives, and constraints.
- Provide senior level information technology operational management utilizing my expertise in project management, data center management and disaster recovery.
- Enterprise Data Center operations and NOC operations experience.
- In-depth knowledge of infrastructure project management methodologies.
· Hardware: IBM OS/390 - Z/OS systems. Dell PowerEdge, HP-Compaq, IBM Blade Servers, SUN, Cisco Series routers and switches, EMC VNX Centera, EMC CLARiiON CX4-480 & CX3-20 and IBM tape libraries.
· Applications: Microsoft Dynamics 365, Office 2007/2010, MS Projects and MS Project Server 2007, JIRA, Crystal, ATOS, BMC Remedy Incident and Change Management.
· T/Mon - DPS, NetCracker, ServiceNow, Geist, Netcool, ServiceNow, AutoCAD, Visio, MS Share Point, Tivoli (EQ) Enterprise Monitor, Maximo, Veritas NetBackup Enterprise Server, Ipmonitor, Cacti, VitalSuite, Rack/Stack, Lotus Notes
· Operating Systems: Windows Server 2008-2012, Sun Solaris 7/10, Red Hat Linux 5.x
Accomplishments
· Providing 24x7x365 first-class network support for Edge Data Centers and customer networks. Perform advanced analysis and troubleshooting while assisting NOC and field technicians. Identify and document root cause for after action reporting and future risk avoidance. Managing vendor supported preventive maintenance, routine services, repairs, and auditing controls.
· Responsible for access and management of 2 Data Centers, along with 60+ network closets on 2 million square foot campus. The campus includes 4 major buildings with 7 other outlying buildings for facilities and storage along with a vast inventory of both clients owned, IBM, and AT&T devices.
· Managed and supervised 3 Data Centers along with 14 associates in one on-site and two remote sites.
· Maintained day-to-day operations of the New York City and New York State financial tax revenues systems for distribution.
· Oversee day-to-day operations and provides broad delegation authority for planning, directing, coordinating, administering, and executing of daily operations and maintenance activities.
· Managing projects related to Business Continuity/Disaster Recover.
· Solid understanding and demonstrated capabilities in the areas of Data Center Design, implementation and operational support, power, cooling, air flow, cable plant (copper/fiber), physical security.
· Call 24x7xx365 for management escalation when required to respond to facilities concerns and emergencies.
Key Skills
· Provide senior level Information Technology project management utilizing my expertise in data center management, software development, IT Security, and disaster recovery.
· Manage projects and deadlines in anticipation of customer needs and requirements; effectively design work processes and shapes deadlines to meet those needs.
· Comprehensive knowledge of UNIX, Microsoft, IBM, Networking and Monitoring applications.
· Author and implement comprehensive documentation and procedures.
· Strong team working skills; develop and maintain excellent leadership skills including proactive customer service oriented working relationships with all appropriate levels inside and outside the company.
· Create and maintain system runbooks and operations documentation in collaboration with team members.
· Superior interpersonal skills with the ability to work with vendors, employees, and management.
Ability to effectively prioritize and execute multiple tasks in a high-pressure environment including during disaster recovery/crisis situations