Paul Pont
Comp-TIA A+ Certified In Information Technology
Layton,Utah
Summary
A Professional and patient Information Technology Technician enthusiastic about helping others. Capable educator in technological subjects, one-on-one, and group environments, experienced in SaaS principals and adult training practices. A recent graduate of Davis Technical College with an A+ certificate in Information Technology & Cyber Security.
Overview
6
6
years of post-secondary education
14
14
years of professional experience
Work History
Business Development Specialist (Trainer)
Proactive Dealer Solutions
, Western Region
02.2016 - 11.2017
- Engaging and inspiring Business Development Agents (onsite) at their work locations while teaching them processes to maximize their contact and sales performance.
- Conducted onsite training and business development coaching.
- Analyzing and maximizing the day-to-day efforts and performance of Business Development Center Agents in my region.
- Technical Lead for monthly (three days) Boot Camps conducted at company headquarters in Huntersville, NC. or Phoenix AZ.
Implementation Manager
Dealertrack Technologies (COX)
, National
11.2013 - 02.2016
- High profile dealer-group and single-point implementation and account management position. Managed relationships with automotive leadership, executives, and personnel, from installation through onsite training and retention.
- Managed all facets of new software data-conversion, installation, onsite training, executive coaching, and account retention.
- Always willing to ‘go the extra mile' to exceed client expectations.
- Reversed 28 store cancellation intention resulting in more than $400,000 in monthly reoccurring revenue.
- Quality assurance tested the new mobile DMS software platform.
- Recognized for outstanding client satisfaction with a 96% rating in 2015.
Implementation Product Manager
VinSolutions.com (COX)
, National
11.2011 - 08.2013
- Onsite software and process training of elaborate (CRM) Customer Retention Management systems.
- Weekly travel to clients place-of-business, coordinated and conducted software and process training tailored to each team-member position, duties, and learning style.
- Performed online monthly customized coaching seminars to maximize customer satisfaction and utilization of the software.
- Coached and Mentor new hire CRM Trainers for company expansion.
- 2011 Negotiated and retrained client accounts preventing early cancellations, resulting in securing more than $500,000 in monthly revenue retention.
- 2012 Designed and Implemented a multi-tiered retention system for the ongoing client (and revenue) retention and growth.
Senior Regional Accounts Manager
Automatic Data Processing (CDK)
, National
11.2007 - 09.2011
- Executive-level account manager position supporting Director of Sales and Retail Sales Managers in product presentations, sales efforts, and client training and retention.
- Piloted Retention Management Plan to reengage and prevent client cancellations.
- Interfaced with more than 1000 dealerships located within 16 western states.
- Analyzed business needs and multi-product software utilization.
- Designed and managed respective plan-for- growth for each client within the allocated region.
- Fostered and mentor new hire Account Managers, assisted them in structuring and managing their assigned territories.
- Saved more than 77% of the clients in my region that had filed for cancellation during my first year with the company.
- Visited more than 650 clients, and presented web training conferences with at least 400 more.
- Trusted confidential strategic advisor to senior management for large dealer groups.
Senior Accounts Manager
Newgen Results Corporation
, UT, CO, NV, ID, WY. AZ.
04.2003 - 08.2007
- Multi-state Managed marketing and client relationship territory of 6 states.
- Visited and contacted each account within a personalized retention schedule.
- Designed and Managed client marketing efforts, increasing sales and customer retention through direct-mail, email, and phone-call campaigns.
- Met with new customers to share product and service information, listen to needs and learn about business operations. increased territory revenue by 55%.
- 2003 - Awarded "Most new accounts for the year".
Education
Comp-TIA A+ Certified - Information Technology
Davis Technical College
Kaysville, UT 03.2021 - 03.2024
School Graduate -
Clearfield High School
Clearfield, UT 08.1987 - 05.1990
Skills
Desktop support
Additional Information
- AWARDS , Outstanding Account Management Award - Dealertrack Technologies - November 2015 Recognized for outstanding service to clients and dedication to fellow employees. Most New Accounts Award - Newgen Results Corporation - August 2003 Awarded for cold calling and selling the most products company-wide.
Timeline
Comp-TIA A+ Certified - Information Technology
Davis Technical College
03.2021 - 03.2024
Business Development Specialist (Trainer)
Proactive Dealer Solutions
02.2016 - 11.2017
Implementation Manager
Dealertrack Technologies (COX)
11.2013 - 02.2016
Implementation Product Manager
VinSolutions.com (COX)
11.2011 - 08.2013
Senior Regional Accounts Manager
Automatic Data Processing (CDK)
11.2007 - 09.2011
Senior Accounts Manager
Newgen Results Corporation
04.2003 - 08.2007
School Graduate -
Clearfield High School
08.1987 - 05.1990
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