Senior Program Analyst with expertise in data management and process improvement. Demonstrated success in enhancing operational efficiency and providing support to high-level executives. Proficient in strategic planning and team collaboration, ensuring effective communication and project execution across various initiatives. Acknowledged for professionalism and dedication to excellence in administrative support.
Overview
20
20
years of professional experience
Work History
Senior Program Analyst
Strategic Insight
02.2025 - Current
Track, assign prof-read, format and record all correspondence documents assigned to drafted for and signed by the RDA, PMD, PCD and DASN of Ships using ETMS2.
Responsible for developing and implementing specialized identity data management; operations security techniques, practices, and policies supporting a wide variety of activities and missions.
Support the administration, management, and oversight of sensitive support to selected components, activities, and operations.
Identify areas for internal and external process improvement and ensure that the office is fully informed of emerging capabilities across all warfare communities and domains.
Support the DASN Ships with all administrative task such as, scheduling correspondence, travel.
Senior Executive Assistant to the DASD for Cyber Policy (Mieke Eoyang)
QinteiQ
01.2024 - 09.2024
Implemented scheduling practices and SOPs, Liaison for CATMS and correspondence packages, Records Manager of hard and digital files.
Created and updated daily schedule and read ahead book, created and finalized travel within DTS, implemented administrative travel SOPs, provided administrative support to SES level Executives.
Senior Lead Executive Assistant to the DoD Chief Digital Artificial Officer (Dr. Craig Martell)
KONAIG
10.2023 - 12.2023
Coordinate daily calendars of senior managers, Plan appointments and events.
Act as the point of contact between high level executives and employees/clients such as DoD Secretary of Defense, Deputy Secretary, AWS CEO, Google CEO, Microsoft CEO, CEO of Honeywell, and Oracle CEO.
Create regular reports and update internal databases, Arrange travel domestic and international, answer phone calls and emails, responded promptly to managers’ queries, facilitate internal communication (e.g., distribute information and schedule presentations), troubleshoot malfunctions, review, and recommend changes to company policies.
Serve as the Records Manager for the CDAO front office.
Tracking and scheduling packages in CATMS.
Transfer practices and knowledge from the CIO FO to be implemented within CDAO.
Senior Lead Executive Assistant to the DoD Chief Information Officer (HON John Sherman)
ANSER
10.2021 - 10.2023
Coordinate daily calendars of senior managers, Plan appointments and events.
Act as the point of contact between high level executives and employees/clients. such as DoD Secretary of Defense Lloyd Austin, Deputy Secretary Kathleen Hicks, AWS executives, Google executives, Microsoft executives (Jason Zander) CEO of Honeywell and Oracle CEO (Safra Katz).
Create regular reports and update internal databases, Arrange Travel Domestic and International, Answer phone calls and emails, respond promptly to managers’ queries, facilitate internal communication (e.g., distribute information and schedule presentations), Suggest more efficient ways to run the office and troubleshoot malfunctions, Review, and recommend changes to company policies.
Serve as the Records Manager for the CIO front office.
Tracking and scheduling packages in CATMS.
Staff Assistant to the Special Presidential Envoy for Hostage Affairs (Ambassador Roger Carstens)
Hunatek LLC
05.2021 - 10.2021
Managed day-to-day affairs of the office and served as key liaison person with hostage affairs key personnel from both U.S.G. entities as well as foreign governments.
Supported activities and conferences, overseas domestic and international travel arrangements, and budgeting for conference expenditures and travel.
Assisted other staff in facilitating the production of information and materials (e.g., written policy guidance, strategy, information and action memoranda, texts of speeches and articles, congressional testimony, talking points, and background information related to negotiations or other efforts to resolve problematic interagency or international relationships).
Ensured timely action by relevant managers and staff on action items requiring action by the Special Presidential Envoy; reviews drafted materials and made changes as appropriate.
Office Management Specialist
Nisga’a Tek LLC
05.2019 - 05.2021
Correspond with The Egyptian Embassy; draft visa approval letters or visa expedite letters, maintain calendars for the director, review, analyze, and screen incoming correspondence, routing issues of overriding and central importance to the bureau and all other correspondence to appropriate staff members.
Assist staff in liaising with senior officials both within and outside the Department.
Ensure formal decisions, recommendations and suggestions made by management are passed to the proper offices for implementation or review.
Monitor ongoing substantive matters as instructed by management.
Assists with the preparation of materials for use by senior management in sensitive meetings and conferences, gatherings, and public appearances both within the United States and abroad.
As required and assigned acts as back-up for office administrators, providing professional and appropriate office coverage.
E2 Travel.
Special Assistant to The Deputy Assistant Secretary (Consul General Mary Avery)
Muscogee International, LLC
05.2018 - 04.2019
Assign tasks to the Coordinator and Principal Deputy Coordinator and coordinate all items for Front Office clearance.
Prepare Front Office principals for participation in interagency meetings, external meetings, and travel.
Manage information flows in and out of the bureau, including with other bureaus.
Formulate and recommend support processes to maximize the efficiency of the flow of paper in the office of the DAS recommendations.
Track assignments, and employees’ responses, and monitor their compilation, integration, and coordination through a tasking tracking system.
Completed projects, reports, or recommendations are reviewed by the supervisor and key staff for compatibility with organizational goals, guidelines, and effectiveness in achieving intended objectives.
Independently plan, coordinate, and carry out assigned work in accordance with pertinent rules, regulations, and policies of the A/GIS.
Front Office.
Inform the supervisor and key staff of potentially controversial findings, issues, or problems with widespread impact.
Records Manager/ Staff Assistant
CGI Federal
06.2015 - 04.2018
Act as the primary records contact which includes providing supervision and direction to personnel.
Records migration, Records scheduling, content classification, Records disposition, File taxonomy, destruction, and transfer document retrieval, management, cataloging, and archiving support associated with FOIA/Privacy Act requests and referrals.
Provided administrative support for the Legal and Law offices at The Department of State Passport Office (PPT/LE/LA).
Performed initial document reviews, intake, and creation of FOIA/ PA request cases.
Data entry and assistance in correspondence preparation services in response to FOIA and Privacy Act requests/ Referrals.
Performance of record searches and investigations of sensitive information.
Administrative Assistant/Courier
CGI Federal
05.2011 - 11.2014
Filed and created spreadsheets to include test scores and personal data of employees, monitored accuracy and quality of all data entries and ensured that confidentiality of information was strictly maintained.
Maintained an inventory of career fair giveaways, and inventoried supplies.
Photocopied conditional offers of employment, other materials, and performed courier runs to various Department of State buildings.
Tracked Federal Express packages and costs, arranged conference rooms for meetings, adjusting for size of event.
Planned and organized on-and off-site meetings by preparing all materials, PowerPoint presentations, choosing meeting locations, making hotel and travel arrangements.
Administrative Assistant GS-03
The Department of State Diplomatic Security
01.2006 - 10.2007
Provided support to senior management directors in the human resources department, assisted with various staffing and operating computer and faxes to the Washington, DC area.
Provided mail services support.
Picked up, sorted, and delivered recruiting functions.
Prepared packages for testing and job fairs and created, and updated Excel spreadsheets used to track mail, photocopies, and faxes to software (MS Office 2007), Cisco telephone systems, copiers, and mail and fax machines.
Test scores of Special Agents, Engineers, and Couriers.
Education
A.A. - Business Administration
Prince George's Community College
Largo, MD
07.2025
Skills
Data management
Process improvement
Team collaboration
Administrative support
Effective communication
Project management
Scheduling coordination
Records management
Strategic planning
Professionalism
Accomplishments
Directly supported the 2022 Washington Exec CIO of the year HON John Sherman
Developed and implemented and oversaw the Office of Global Information System’s tasking and control system.
Designed and implemented a records system which increased office efficiency for the Passport Law and Legal Office
Team Lead with the State Department Lost and Stolen Passport Office
Supported the efforts to release wrongfully detained retired US Marine Trevor Reed and Paul Whelan
Training
2018, NARA Electronic Records Management Training
2017, FOIA Processing Training
2017, NARA Federal Records Management Training Course
2018, US Department of State Department “Walk the Line” Training
2018, US Department of State Administrative Bureau Privacy Act Training
2019, US Department of State Records Management for Everyone Training
2025, Defense Acquisitions University: Fundamentals of Systems Acquisition Management
2025, Defense Acquisitions University: AI-Enabled Capabilities Requiring Time and Effort
2025, CompTIA Project+: Introduction to Project+ and Project Management Basics
2025, Illinois Tech: Project Management for Information Technology and Management Course Completion
DATABASE ADMINISTRATOR at Insight Direct Philippines, LLC (Insight Enterprises)DATABASE ADMINISTRATOR at Insight Direct Philippines, LLC (Insight Enterprises)