Summary
Overview
Work History
Education
Skills
Timeline
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Paul Price

Schenectady,NY

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

13
13
years of professional experience

Work History

Tier 3 Technical Support Representative

Charter Spectrum
02.2017 - Current
  • Increased customer satisfaction ratings to 75%.
  • Developed and implemented training initiatives for new hires.
  • Managed customer contact center with 400 support representatives.
  • Analyzed and developed service goals for in-bound call center
  • .
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Assisted in development of system security protocols.
  • Tested new software and hardware prior to deployment.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Generated reports to track performance and analyze trends.
  • Helped streamline repair processes and update procedures for support action consistency.

Lead Line Cook

Old English Pub
05.2011 - 09.2016
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Unloaded food supplies from distributor trucks to efficiently organize inventory.
  • Plated and presented all dishes to match established restaurant standards.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Grilled meats and seafood to customer specifications.

Freight Handlers

Macy's
09.2010 - 12.2010
  • Loaded and unloaded trucks.
  • Collaborated with team members to resolve challenges and improve productivity.
  • Inspected freight for any damage or faults prior to loading.
  • Maintained clean and organized work area to improve efficiency and comply with regulations.
  • Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
  • Packed items to meet shipping requirements.
  • Sorted and organized packages to make deliveries to correct address.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Managed warehouse operations and verified proper shipment procedures.

Education

High School Diploma -

Schenectady County Community College
Scotia, NY
06.2009

Skills

  • Software Release and Rollout
  • Desktop Partitioning Software
  • Customer Communication and Empathy
  • Motivational Leadership
  • Resolve Technical Problems
  • Deskside Support
  • Staff Training
  • Team Meetings
  • Security Procedures
  • AVAYA Aura
  • Plan Projects
  • Mentoring
  • Case Support
  • Maintaining Clean Work Areas

Timeline

Tier 3 Technical Support Representative

Charter Spectrum
02.2017 - Current

Lead Line Cook

Old English Pub
05.2011 - 09.2016

Freight Handlers

Macy's
09.2010 - 12.2010

High School Diploma -

Schenectady County Community College

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Paul Price