Dynamic professional with a proven track record at Hard Rock Rocksino Northfield Park, excelling in operations management and customer service. Skilled in budgeting and finance, I consistently drove business growth while fostering staff development. Recognized for outstanding problem-solving abilities, I effectively enhanced operational efficiency and customer satisfaction.
Set-up new retail outlet, gas station and car wash for the property. Responsible for setting up vendors, accounts, marketing, signage, new planograms/store layouts, product selections, construction decisions, hired/trained all personnel and set profit margins. Managed 24-hour operations for the first-ever RockStop/Rewards Gas and Wash Station for the Hard Rock/ MGM Northfield Park. Consistently grew the business month over month for the property. Also assisted in setting up the new Rocktane Gas and Wash Station in Atlantic City for the Hard Rock. Nominated and received the RockStar of the month award from the Hard Rock. Reported directly to the Director of Operations, VP and President of the casino.
Worked with the owner to build and manage the company. Assisted with home rehab jobs/overall general repairs in the housing industry.
Responsible for dealing with insurance, preservation and REO related repairs. Repairs involve receiving insurance settlements from adjusters or direct approval from the client/investor. Sending work instructions to a member of our contractor network to complete. Handled updating repairs to ensure the client is billed appropriately for work completed. Worked through repairs status mailbox. Member of the Scope Disputes team.
Profitably managed a U-HAUL Center according to company policies and procedures. Ensured customers received the best service and are provided safe, clean and reliable U-HAUL products and services.
Provided leadership and development for associates by communicating career opportunities and providing regular performance feedback. Ensured prompt service is given to all customers, handles customer complaints, employee relations and other personnel issues. Oversaw daily banking activities to ensure all daily deposits are transacted. Reviewed profit and loss (P&L) and other financial reports to identify sales and control expenses. Oversaw the prevention of shrinkage by enforcing corporate procedures and policies. Assisted with developing a budget for the store and monitoring all activity against the budget throughout the fiscal year. Enforced all fire and safety rules and regulations set by the company and governmental agencies. Certified MDP (management development program) trainer with the company.
Elected to public office for 5 consecutive terms by the residents. Proactive in gaining new housing and industrial park developments. Managed successful and strategic election campaigns. Elected Council President Pro-Tem.
Supervised employees to ensure procedures were being followed efficiently. Hired, disciplined and terminated employees. Responsible for all store departments. Worked directly with officials on the corporate level. Oversaw all accounting and bookkeeping records on a daily basis. Collaborated with merchandising representatives from numerous corporations. Assisted with sales and promotional materials. Managed payroll within budgeted guidelines. Increased sales yearly.