Paul Pugh
Sedalia,MO
Summary
Dynamic professional with a proven track record , skilled in sales strategizing and team leadership. Successfully enhanced customer satisfaction and operational efficiency through innovative process improvements. Expertise in POS systems and a strong commitment to developing talent, driving profitability, and ensuring a high-quality retail environment.
Overview
27
27
years of professional experience
Work History
Manager's Assistant
Lowes Home Improvment
05.2014 - 02.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- lead teams in planning, implementing and executing of merchandising and operational incentives to streamline business effectiveness
- Oversaw aspects of maintenance inventory and daily activity management to provide optimized retail environment
Manager
Walmart
12.1993 - 03.2014
- improve store status by implementing processes, improvements and identifying performance gaps for corrective action
- Delivered excellent customer service, and adhered to standard practice to maximize sales and minimize shrink
- Strengthen workflow productivity by hiring management and developing talent
- oversaw daily operations of merchandising, displaying signing decorations and cleanliness to maintain safe and readiness for daily business
- Corrected operational discrepancies by developing and executing process improvements
- Generated repeat business by sustaining and responding to customer concerns with friendly and knowledgeable service
Education
High School Diploma -
Winnatonka High School
Kansas City, MO05-1980
Skills
- POS systems operations
- leadership abilities
- Sales strategizing
- Result driven
- Business development
- Team oriented
- Profit and loss accountability
- Cost analysis and budgeting
- Sound judgment
- issue and conflict resolution
- Multitasking and time management
- Customer, associate retention
- Developing brand
- budgeting , goal setting
Timeline
Manager's Assistant
Lowes Home Improvment
05.2014 - 02.2021
Manager
Walmart
12.1993 - 03.2014
High School Diploma -
Winnatonka High School
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