Paul Carmichael
Shelton,WA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach, and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
16
16
years of professional experience
Work History
Retail Shop Manager
Blue Tomato Shop Berlin Alexa
04.2022 - 10.2024
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Mentored team members to enhance professional development and accountability in workplace.
Assistant Manager
Blue Tomato Shop Berlin Alexa
09.2021 - 04.2022
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Sales Assistant
Blue Tomato Shop Berlin Alexa
09.2017 - 08.2021
- Increased sales by building strong customer relationships and providing excellent service.
- Processed transactions accurately while maintaining a high level of customer service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Salesperson
Schoene Schreibwaren
07.2016 - 01.2017
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Worked weekend markets and events, including travel by car, set-up, merchandising, and tear-down of stand, to engage with customers and effectively sell our products.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Shop Manager
Fat Tire Bike Tours Berlin
03.2013 - 11.2015
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Managed inventory control, cash control, and store opening and closing procedures.
- Created employee schedules to align coverage with forecasted demands.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
Shop Staff Member
Fat Tire Bike Tours Berlin
03.2009 - 03.2013
- Collaborated with team members to streamline processes and improve overall efficiency.
- Regularly monitored front-end operations for potential bottlenecks or disruptions, taking corrective action as necessary.
- Managed time effectively during busy periods by prioritizing tasks according to urgency and importance levels.
- Resolved customer issues promptly, demonstrating empathy and understanding to maintain positive relationships.
- Enhanced customer satisfaction by providing efficient service and maintaining a professional demeanor.
Education
Bachelor of Science - Biotechnology
Technical University Berlin
Berlin, GermanyBachelor of Science - Agricultural Technology Management, Mechanical Eng
Washington State University
Pullman, WASkills
Store operations
Customer Service
Customer Engagement
Employee Management
Employee Scheduling
POS Systems
Staff training/development
Visual Merchandising
Brand representation
KPI Tracking
Additional Information
Recently returned to the United States after living abroad in Berlin, Germany for 17 years. Fluent in German.
Timeline
Retail Shop Manager
Blue Tomato Shop Berlin Alexa
04.2022 - 10.2024
Assistant Manager
Blue Tomato Shop Berlin Alexa
09.2021 - 04.2022
Sales Assistant
Blue Tomato Shop Berlin Alexa
09.2017 - 08.2021
Salesperson
Schoene Schreibwaren
07.2016 - 01.2017
Shop Manager
Fat Tire Bike Tours Berlin
03.2013 - 11.2015
Shop Staff Member
Fat Tire Bike Tours Berlin
03.2009 - 03.2013
Bachelor of Science - Biotechnology
Technical University Berlin
Bachelor of Science - Agricultural Technology Management, Mechanical Eng
Washington State University
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