Paul Rados
Saint Augustine,FL
Summary
Client Service Specialist with a proven track record in managing diverse customer interactions and enhancing satisfaction. Expertise in resolving complex issues and delivering personalized solutions, resulting in improved client retention rates. Strong communication skills and adaptability to fast-paced environments contribute to building lasting client relationships. Committed to exceeding expectations and creating positive impacts at every customer touchpoint.
Overview
14
14
years of professional experience
Work History
Client Service Specialist
BHG Financial
Fort Lauderdale, FL
10.2023 - 03.2025
- Provided in-depth support and solutions to BHG customers
- Became a subject matter expert on BHG solutions & products
- Entered records of customer calls, interactions and inquires via a Service Cloud
- Built strong working relationships with customers and internal stakeholders
- Generated, Analyzed, and Corrected Payoff Reports
- Applied payments to accounts as requested
- Provided legal documents and an explanation that was easily digestible
- Communicated between departments to execute Subordination Requests, Hardship requests, and funding issues
- Explained complex verbiage to borrowers to ensure they understood the process of paying off their loan
- Diffused tense situations between borrowers and the company
- Retained business by providing exceptional customer service
Cook and Server
Keke’s Breakfast Cafe
Saint Augustine, FL
03.2023 - 10.2023
- Effectively communicated daily specials, menu items, and beverage selections, ensuring guests were well-informed and confident in their choices.
- Efficiently took food and beverage orders, ensuring accuracy, and promptly submitting orders to the kitchen for preparation.
- Addressed customer concerns and complaints promptly and professionally, striving to resolve issues, and ensure guest satisfaction.
- Demonstrated excellent teamwork and communication skills with both front-of-house and back-of-house staff, ensuring seamless service and efficient operations.
- Maintained a clean and organized kitchen environment, including proper storage of ingredients, and regular equipment maintenance.
- Collaborated with the kitchen team to ensure efficient and timely execution of food orders during peak hours.
Care Giver
Elder Mother During Covid
Boca Raton, FL
04.2020 - 03.2023
- Provided full-time care and support to my mother during her illness, serving as her primary caregiver throughout the duration of the COVID-19 pandemic
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
Assistant Director
Bach to Rock
Gaithersburg, USA
10.2018 - 04.2020
- Directed hiring/training/staff development initiatives to maximize productivity and revenue potential
- Cultivated strong business relations with customers to drive business development
- Coordinated complex schedules of staff, faculty, and students
- Strategically recruited and retained students for private lessons, bands, and classes
- Reviewed MRR and ARR and developed sales strategies to ensure our team hit their goals
Customer Service Manager
Panoply PR
Boca Raton, FL
10.2017 - 09.2018
- Implemented a new customer feedback system, resulting in a 20% reduction in customer complaints
- Resolved escalated customer issues promptly, maintaining a resolution rate of 96% and earning recognition for outstanding problem-solving abilities
- Conducted regular performance evaluations for team members, recognizing top performers and implementing personalized development plans for underperforming staff
- Oversaw the implementation of a customer relationship management (CRM) system, streamlining customer interactions and improving response times by 30%
Restaurant Supervisor
Louisiana Pizza Kitchen
New Orleans, USA
08.2014 - 10.2017
- Accountable for guest satisfaction by ensuring food and beverage service standards were met, and guest needs were responded to in a timely manner.
- Implemented changes based on sales analysis and guest feedback.
- Assisted other servers, simultaneously served customers, ran food, and provided front-end support to guarantee that guest complaints were resolved.
- Consistently provided back-end support to the bar, kitchen, and dish room.
- Opened and closed the restaurant, ran reports, and made bank deposits/withdrawals.
- Created and adjusted staff shift schedules to meet restaurant needs
Team Leader Manager
3Cinteractive
Boca Raton, USA
05.2011 - 08.2014
- Efficiently and strategically solved customer complaints and issues over the phone.
- Managed, guided, and assisted all call center agents.
- Successfully handled all supervisor calls.
- Created and adjusted agent shift schedules to meet business needs.
- Successfully handled fraud cases and investigations.
- Managed online customer support.
- Trained new employees.
Education
Some College (No Degree) - Physics
Palm Beach State College
Boca Raton, FLSkills
- Microsoft Office Suite proficiency
- Interpersonal and relationship building
- Innovative problem solving
- Adaptability under pressure
- Conflict resolution
- Proactive improvement initiatives
- Leadership and management
- Customer relationship management
- Team collaboration
- Attention to detail
- Analytical thinking
- Remote work proficiency
- Client retention strategies
- CRM software expertise
Timeline
Client Service Specialist
BHG Financial
10.2023 - 03.2025
Cook and Server
Keke’s Breakfast Cafe
03.2023 - 10.2023
Care Giver
Elder Mother During Covid
04.2020 - 03.2023
Assistant Director
Bach to Rock
10.2018 - 04.2020
Customer Service Manager
Panoply PR
10.2017 - 09.2018
Restaurant Supervisor
Louisiana Pizza Kitchen
08.2014 - 10.2017
Team Leader Manager
3Cinteractive
05.2011 - 08.2014
Some College (No Degree) - Physics
Palm Beach State College
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