Paul Raggo
Farmington,Missouri
Summary
Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance Customer experiences by employing service-oriented behaviors, understanding Customer desires and providing Customized solutions to build loyalty.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Claims Analyst
Centene Corporation
Farmington, Missouri
11.2018 - Current
- Strong analytical, critical thinking, and evaluation skills
- Experience of researching and finding facts on submitted insurance claims
- Strong verbal and written communication, and problem-solving skills
- Ability to prioritize and multi-task according to the business needs
- Comfortable in working with ICD-9, CPT coding systems and HCPCS
Operations Support
First State Community Bank
Farmington, Missouri
08.2017 - 08.2018
- Troubleshoot problems involving office equipment, such as computer hardware and software.
- Deliver messages and run errands.
- Review files, records, and other documents to obtain information to respond to requests.
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Answer telephones, direct calls, and take messages.
Offline Account Manager
Accent Marketing
Farmington, Missouri
04.2007 - 07.2017
- Explain products or services and prices, and answer questions from customers.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Maintain records of contacts, accounts, and orders.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
Molding Operations
SRG Global
Farmington, Missouri
01.2006 - 04.2007
- Separate models or patterns from molds and examine products for accuracy.
- Load or stack filled molds in ovens, dryers, or curing boxes, or on storage racks or carts.
- Measure and cut products to specified dimensions, using measuring and cutting instruments.
- Trim or remove excess material, using scrapers, knives, or band saws.
Education
High School Diploma -
BISMARCK HIGH SCHOOL
1999
Skills
- Skilled in call center operations
- Adheres to customer service procedures
- Avaya Software knowledge
- Customer service award
- Familiarity with Key Performance Indicators(KPIs)
- Committed to maintaining data integrity
- Proficient with Synergy Document Management
Certification
First aid, CPR and AED certified.
Timeline
Claims Analyst
Centene Corporation
11.2018 - Current
Operations Support
First State Community Bank
08.2017 - 08.2018
Offline Account Manager
Accent Marketing
04.2007 - 07.2017
Molding Operations
SRG Global
01.2006 - 04.2007
High School Diploma -
BISMARCK HIGH SCHOOL