PAUL RAK
Springville
Summary
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Proficient in Kronos timekeeping.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Driver, Warehouse Receiver
Buffalo Strive Vending
06.2025 - Current
- Delivered goods efficiently, ensuring timely arrivals and adherence to schedules.
- Maintained vehicle cleanliness and operational readiness through regular inspections and servicing.
- Navigated diverse routes using GPS systems to optimize delivery efficiency.
- Established strong relationships with clients, enhancing customer satisfaction and repeat business.
Dual Rate Table Games Shift Manager
Seneca Allegany Resort & Casino
04.2022 - 07.2024
- Uphold company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Documented receipts, employee hours and inventory movement.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Worked closely with human resources (HR) to safeguard confidential employee data.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Managed payroll for temporary, hourly and salaried employees.
Dual Rate Pit Manager
Seneca Allegany Resort & Casino
08.2012 - 04.2022
- Supervise gaming tables and surrounding areas to enforce operational policies.
- Established work schedules and station arrangements for daily shifts.
- Acquired in-depth knowledge of table games, rules and strategies.
- Addressed patron complaints and quickly payout errors and disputes.
- Uphold company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Documented receipts, employee hours and inventory movement.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
Full Floor Supervisor
Seneca Allegany Resort & Casino
08.2007 - 08.2012
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Dual Rate Table Games Supervisor
Seneca Allegany Resort & Casino
12.2006 - 08.2007
- Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
- Kept all games in compliance with casino and gaming standards.
- Maintained expert knowledge of casino table games and dealing procedures through study, experience.
Dealer
Seneca Allegany Resort & Casino
04.2004 - 12.2006
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Performed functional game duties quickly by efficiently handling money and chips.
- Followed federal and state regulations along with company policies.
Education
Some College (No Degree) - Criminal Justice
Hilbert College
Hamburg, NYHigh School Diploma - undefined
Gowanda High School
Gowanda, NY06.1996
Skills
- Microsoft Office
- Flexible
- Organization
- Organizational skills
- Scheduling
- Customer service skills
- Motivational skills
- Supervision
- Multitasking
- Team management
- Decision-making
- Critical thinking
- Problem resolution
Education and Training
Training in Receiving, stocking, using different forklifts and pallet jacks
Certification
Forklift driver
Timeline
Driver, Warehouse Receiver
Buffalo Strive Vending
06.2025 - Current
Dual Rate Table Games Shift Manager
Seneca Allegany Resort & Casino
04.2022 - 07.2024
Dual Rate Pit Manager
Seneca Allegany Resort & Casino
08.2012 - 04.2022
Full Floor Supervisor
Seneca Allegany Resort & Casino
08.2007 - 08.2012
Dual Rate Table Games Supervisor
Seneca Allegany Resort & Casino
12.2006 - 08.2007
Dealer
Seneca Allegany Resort & Casino
04.2004 - 12.2006
Some College (No Degree) - Criminal Justice
Hilbert College
High School Diploma - undefined
Gowanda High School