Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Ramos

Hockley,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the chemical and sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Soltex, Inc.
08.2023 - Current
  • Data Entry.
  • Analyzed and comprehend customer PO.
  • Delivered services to customer locations within specific timeframes.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Updated account information to maintain customer records.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Quoting and coordinating with multiple carriers for customers and company pickups and deliveries.
  • Coding Invoices.
  • Knowledgeable with air and maritime international shipment documents.
  • Experience with international freight terms.


Operations Manager

LA Fitness
09.2022 - 08.2023
  • Ensure that members receive exceptional services, and all their needs are met.
  • Managing the daily operations of the gym.
  • Communicate with vendors about facility's needs.
  • Track vendor pricing, rebates, and services levels.
  • Hiring/termination of staff as well as disciplinary actions.
  • Training employees and managing quality assurance programs.
  • Communicate job expectations, planning, monitoring, appraising, and reviewing job contributions.
  • Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures.
  • Meet or exceed operations labor budget expectations.
  • Review and approve all operational invoices and ensure they are submitted for payment.

Assistant Store Manager

T-Mobile
02.2020 - 09.2022
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Interacted well with customers to build connections and nurture relationships.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Reported issues to higher management with great detail.

Education

Associate of Science - Supply Chain

Lone Star College Cy Fair
Cypress, TX
12.2016

Skills

  • Fluent in English and Spanish
  • Multitasking and Prioritization
  • Customer Relationship Management
  • Shipping Procedures Understanding
  • Microsoft Excel,Word,PowerPoint,Outlook
  • International distribution and sales support

Timeline

Customer Service Representative

Soltex, Inc.
08.2023 - Current

Operations Manager

LA Fitness
09.2022 - 08.2023

Assistant Store Manager

T-Mobile
02.2020 - 09.2022

Associate of Science - Supply Chain

Lone Star College Cy Fair

Similar Profiles

CREATE PROFILE
Paul Ramos