Paul Ramos
Leasing Agent
The Villages,FL
Summary
To be given an opportunity where I can utilize all my experience to become an asset for your team. Experienced Residential Property Manager successful at raising occupancy rates by securing long-term tenants. Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Responsible Property Manager committed to ensuring a safe and comfortable environment for residents as well as advocating for the needs of the building board.
Overview
17
17
years of professional experience
2
2
Language
Work History
Leasing Consultant
Summerlin Villas
Tucson, Arizona
07.2018 - 06.2024
Property Manager
El Molino Mobile Home & RV Park
1552 W. Miracle Mile Rd, Tucson AZ
09.2015 - 07.2018
- Manage Community of 113 spaces.
- Collect rent, give tours show house for rent and for sale, deal and fix problem in the community supervise 3 employees.
- Preparer agenda for week work, , Computer experience, Yardi experience, excellent customer service.
- Templo La Uncion, Escol, Rebirth Project.
- Decreased operating costs by [Number]% by implementing cost control procedures.
- Completed final move-out walk-throughs for tenants.
- Introduced and monitored effective lease renewal programs.
- Carefully screened applicants for tenancy.
- Analyzed and evaluated monthly and quarterly financial statements.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Verified that all customer complaints were handled promptly and appropriately.
- Trained and motivated leasing staff during bi-monthly trainings.
- Communicated effectively with owners, residents and on-site associates.
- Maintained a sufficient number of units so that they were market-ready at all times.
- Followed up on delinquent tenants and coordinated collection procedures.
Assistant Manager
Cesar Chavez Foundation
Phoenix, AZ
01.2007 - 02.2013
- Excellent customer service, Problem solver.
- Delivered emergency 24-hour on-call service for any tenant issues.
- Maintained original leases and renewals for the management office.
- Managed a community of nearly 180 apartment homes.
- Generated professional networks by engaging in professional, industry and government organizations.
- Handled disciplinary actions, performance appraisals and terminations.
- Scheduled contractors for maintenance issues.
- Developed, reviewed and submitted property operating and capital budgets.
- Communicated with landlord regarding building and tenant issues.
- Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained a sufficient number of units so that they were market-ready at all times.
- Communicated effectively with owners, residents and on-site associates.
- Trained and motivated leasing staff during bi-monthly trainings.
- Maximized rental income while minimizing expenses through effective planning and control.
- Verified that all customer complaints were handled promptly and appropriately.
- Analyzed and evaluated monthly and quarterly financial statements.
- Carefully screened applicants for tenancy.
- Introduced and monitored effective lease renewal programs.
- Completed final move-out walk-throughs for tenants.
Education
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Counseling -Trauma Victims, Light University
UtahAssociate of Science - Graphic Arts
Graphic Arts - Independence University
Salt Lake City, UT2015
Skills
- Tenant and eviction laws
- Loan processing
- Exceptional oral and written communication skills
- Entrepreneurial
- Customer service-focused
- Maintenance knowledge
- Budgeting
- Financial budgeting and reporting
- Knowledge of building codes
- City and county regulations
- Complex problem solving
- Affordable housing programs knowledge
- Key relationship management
- Program development
- Financial administration
- Program development
- Leadership experience
- Decision-making ability
- Clear communication skills
- Team leadership
- Hiring and recruitment knowledge
- Project coordination
- Data management familiarity
- Program management
- Top-rated sales performance
- Account management
- Partnership accounting
- Creative design
- Instructional design
- Event management
- Press release writing
- Social networking design/management
- Advertising solution development
- Customer targeting
- Strategic event planning
- Natural leader
- Excellent interpersonal skills
- Adobe Photoshop
- Adobe Illustrator
- PowerPoint presentations
- HTML and CSS
- Brand development and management
- Composed
- Calm under pressure
- Adobe InDesign
- Fluent in English & Spanish
- Crisis communication
- Superior verbal and written communication skills
- Customer Service
- Project Management
- Fair Housing Regulations
- Business Management
- Leasing Consultant
- Apartment Tours
- Rental Payments
- Conducted Tours
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Leasing Consultant
Summerlin Villas
07.2018 - 06.2024
Property Manager
El Molino Mobile Home & RV Park
09.2015 - 07.2018
Assistant Manager
Cesar Chavez Foundation
01.2007 - 02.2013
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Counseling -Trauma Victims, Light University
Associate of Science - Graphic Arts
Graphic Arts - Independence University
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