Summary
Overview
Work History
Skills
Education
Accomplishments
Work Availability
Work Preference
Quote
Timeline
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PAUL PORTER

Summary

Authoritative Operations Engineer committed to squeezing every drop of performance from owned and acquired assets. Talented at deriving exceptional performance despite budgetary restrictions. Dedicated to boosting performance and throughput metrics without ballooning costs or sacrificing employee comfort. Driven by a relentless pursuit of excellence, I leveraged team-building and budgeting expertise during my career at Amazon to reduce tech error SEVs by over 80%, fostering a culture of continuous improvement and leadership development across multiple sites. I have launched a building (CLT4), triaged and recovered 2 faltering buildings (CLT4 & BWI2), and have shown the propensity for success of my management strategies and succession planning.

Overview

15
15
years of professional experience

Work History

ENGINEERING OPERATIONS MANAGER

CBRE/AMAZON
TULSA, OK
04.2024 - Current
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked effectively in fast-paced environments.

SENIOR MAINTENANCE MANAGER

DAIFUKU - ELS
TULSA / BALTIMORE
09.2022 - 04.2024
  • Multi-site support as a stretch regional to mentor the teams and provide best practices and team building expertise
  • Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
  • Supervised employee performance, preventive maintenance, and safety.
  • Managed efficient teams of up to 80 employees.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
  • Developed and implemented employee incentive programs to promote top performance.
  • Rolled out improved training programs for maintenance employees.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Planned scheduled maintenance outages as part of preventive maintenance program.
  • Forecasted and reviewed maintenance budgets to establish cost-effective measures.
  • Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.

MAINTENANCE MANAGER

DAIFUKU - ELS
09.2021 - 09.2022
  • Liaison between my team and the General Manager/Assistant General Manager/Senior Operations Team
  • I coordinate down times to service and maintain critical equipment
  • I ensure that my team is performing at the highest possible level to ensure the success of Amazon, as well as my team
  • Reduced budget by more than 40% by implementing some aggressive cost saving initiatives such as inventory control measures, 3D printing of custom and long lead time parts, and internal training and succession programs
  • Work closely with the finance team, procurement team, and senior operations team through weekly meetings to help ensure that my team is delivering on all expectations and pushing to move this facility to the top
  • Participate in daily meetings with operations to discuss concerns and help mitigate any issues
  • Responsible for a weekly site walk with operations to discuss areas of improvement in the facility, not limited to the scope of maintenance
  • Challenge my team to operate, at MINIMUM, one level above their current status, in order to ensure fluidity and promotion from within which builds strong rapport with technicians and management teams because it offers growth opportunity and easy transition into promotable roles by proving themselves prior to accepting the role.

AREA MAINTENANCE MANAGER

DAIFUKU - ELS
CHARLOTTE, NC
06.2020 - 09.2021
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Supervised employee performance, preventive maintenance, and safety.
  • Created and submitted detailed reports to highlight maintenance activities and equipment performance.
  • Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
  • Scheduled regular inspections of equipment and facilities to manage wear and tear.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Established team priorities, maintained schedules and monitored performance.

SERVICE TECHNICIAN III

ELS/AMAZON
CHARLOTTE, NC
09.2019 - 06.2020
  • SME level knowledge of all conveyance and processes
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.

Skills

  • Team building
  • Asset Management
  • Budgeting expertise
  • Project Leadership
  • Staff Training and Development
  • Multi-Site Experience
  • Large Scale Capital Initiatives
  • Continuous Improvement
  • Waste Management
  • Deadline Driven
  • Fulfillment Center Expertise
  • Customer Focused

Education

Associate of Applied Science - Computer Engineering / Network Engineering

Gaston College
Dallas, NC

Associate of Science - Computer Programming

King's College
Charlotte, NC

Accomplishments

  • Supervised team of 80 staff members.
  • Documented and resolved Jam DPMO inflation which led to higher FPY and more throughput.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsTeam Building / Company RetreatsPaid time off

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

ENGINEERING OPERATIONS MANAGER

CBRE/AMAZON
04.2024 - Current

SENIOR MAINTENANCE MANAGER

DAIFUKU - ELS
09.2022 - 04.2024

MAINTENANCE MANAGER

DAIFUKU - ELS
09.2021 - 09.2022

AREA MAINTENANCE MANAGER

DAIFUKU - ELS
06.2020 - 09.2021

SERVICE TECHNICIAN III

ELS/AMAZON
09.2019 - 06.2020

Associate of Science - Computer Programming

King's College

Associate of Applied Science - Computer Engineering / Network Engineering

Gaston College

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