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Hi, I’m
Paul Rayen
Manager
Trabuco Canyon,CA
Summary
Forward thinking, visionary, inclusive leader and success oriented with more than 20 years of IT experience which include more than 18 years’ experience on Oracle E-business Suite of total software experience on various technologies .
I have always been excited and intrigued to move out of comfort zone and explore new challenging opportunities. Being a non IT person eventually moved from management student to development and IT consulting wherein gained manufacturing and finance experience and later tire industry domain spearheading different portfolio.
Skilled in organizational effectiveness, business intelligence, helpdesk and IT managed services. Known for creative problem-solving and delivering results in fast-paced environments.
Overview
25
years of professional experience
6
years of post-secondary education
2
Certifications
Work History
Sumitomo Rubber North AmericaRancho Cucamonga, CA
Business Applications Manager
03.2012 - Current
Job overview
- Program Lead for an acquisition/integration project onboarding a $275M business unit (Dunlop Motor Cycle) to the brand portfolio, systems, and infrastructure. Included company name change, expansion into Caribbean & Mexico markets. All projects were completed within 8 months time.
- FET Automation - Spearheaded the successful automation on FET claims with customers using our existing dealer portal resulting in eliminate credit team review and process those claims in less than 2 days, it used to take roughly 90 days in the past...
- Led a team to rapidly configure 7 new distribution centers throughout the US and 3 Overseas 3PL Distribution centers to support our OEM business. - extending technology services and system to receive and ship products to customers..
- Streamlined business processes by optimizing Oracle EBS configurations and conducting training sessions for end-users, leading to improved productivity and cost savings.
- Co- Led our Annual PI for more than 12 years with Operations and recently partnered with 3rd party solution to fully automate data entry for the counts using tablets and helped in cutting down expenses in utilizing our internal resources.
- Oversaw , led application team with 3 ERP upgrade and customization of Oracle EBS to meet evolving business requirements, resulting in improved functionality,
user satisfaction and resulting in reduced our support expenses by 10% and minimize our risks with outdated software. - Always played a role of business enabler for all functions. Like though not directly responsible for sales but helped the sales team to get into automation and insights to drive more revenue, closely worked with strategic partners and trusted advisors to architect and optimize our eCommerce platform. Within a span of less than 2 years, our efforts propelled the eCommerce segment from under 10% to over 25% of total revenues, exceeding $300M.
- Fostered strong relationships with vendors, negotiating contracts and service level agreements to ensure optimal support and value for the organization by cutting down our operating expenses .
- Managed project budgets, resource allocation, and timelines to meet project deadlines and financial targets.
- Demonstrated respect, friendliness and willingness to help wherever needed with a strong work ethic.
- Accomplished successful upgrade of our SOA Middleware system, leveraging and mentoring a team of SRNA employees to optimize the platform's stability.
This enhancement enabled seamless order processing from major customers and timely delivery of shipment notices, crucial for time-sensitive operations. - As per my role, I ensure compliance with industry-specific regulations, internal policies, and data privacy standards. By actively engaging in compliance initiatives, I have contributed and documented all the required proofs , samples and system controls. We haven't received any "significant deficiencies" from either parent company or our external auditor.
OSI CONSULTING INC Irvine, CA
Sr. Delivery Manager
01.2006 - 03.2012
Job overview
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Managed ETAS (Enterprise Technology Assurance Services) for Various clients to provide both Technical and Functional support even after post go-live.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels as per the SLA.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Self-motivated, with a strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
- Lead and coordinate IT projects related to application development, upgrades, or integrations.
HCL America, Inc.Sunnyvale, CA
Business Analyst
01.2005 - 01.2006
Job overview
- Led Oracle team with the new release upgrade.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Understanding and articulating client’s requirements, managed to work with offsite business users from Ireland.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Performed gap analysis to identify areas of improvement.
- Collaborated with stakeholders to define project objectives and criteria.
Tata Consultancy ServicesMilwaukee, WI
Team Lead /Functional System Analyst
02.2002 - 01.2005
Job overview
- Led Oracle development 25 member team on GE Health Care Europe release.
- Core member on eOM Design team, Implemented new Order Entry system for GEHC Parts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Successfully Carried out Regression testing for various GEMS Oracle Apps implemented Sites for complete Functionality on Oracle Application Modules OM/INV/PO/BOM/WIP etc. with pre and post applications of various Patches / Patch sets and release upgrades.
- Appointed as Module Expert on Oracle distribution modules in GEHC Parts Project for the Global Team.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Simpson & Co. LtdChennai, TN, India
Assistant Manager
10.1998 - 02.2002
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives and communicated to other team members during Oracle Implementation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Designed user operational manuals for easy acquaintance to Oracle Applications, provided training to 15% of functional users.
- Directly contributed towards inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Madurai Kamaraj UniversityIndia
MBA from Sales & Marketing
08.1995 - 08.1997
St Xavier's College India
Post Graduate Diploma in from Computer Applications
08.1994 - 06.1995
Manonmanium Sundaranar UniversityIndia
Bachelor of Science from Mathematics
07.1991 - 06.1994
Skills
Agile framework
Accomplishments
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
Certification
Trained and Certified in Oracle Development.
Interests
Volunteering
Timeline
Business Applications Manager
Sumitomo Rubber North America
03.2012 - Current
Sr. Delivery Manager
OSI CONSULTING INC
01.2006 - 03.2012
Business Analyst
HCL America, Inc.
01.2005 - 01.2006
Team Lead /Functional System Analyst
Tata Consultancy Services
02.2002 - 01.2005
Assistant Manager
Simpson & Co. Ltd
10.1998 - 02.2002
Madurai Kamaraj University
MBA from Sales & Marketing
08.1995 - 08.1997
St Xavier's College
Post Graduate Diploma in from Computer Applications
08.1994 - 06.1995
Manonmanium Sundaranar University
Bachelor of Science from Mathematics
07.1991 - 06.1994
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