Paul Resendez Jr
Beaumont,CA
Summary
Highly motivated analyst seeking oppertunities to demonstrate my knowledge, skill, and background with Epic Systems.
Overview
2
2
years of professional experience
Work History
Senior Consultant
El Rio Health
Tucson, Arizona
11.2023 - Current
- Optimized templates across multiple specialties, and trained a team of users to optimize over 750 templates in total.
- Rebuilt Dental, including new template designs, patterns, net new visit types, and blocks.
- Designed Patient Workqueues.
- Assessed and fixed RTE elements.
- Standardized visit types across the organization.
- Implemented Guided Scheduling Decision Trees. Aligned decision tree logic based on El Rio's SOPs.
- Assisted in MyChart optimization.
Senior Consultant
Singing River Hospital
Ocean Springs, Mississippi
11.2024 - 05.2025
- Assisted with the implementation of a new clearing house for RTE. Singing River Health switched from Change Healthcare to Experian.
- Maintained and optimized real-time eligibility.
- Implemented Infusion Template Generator activity for the cancer center.
- Implemented a new call center. Created a central scheduling workflow.
- Implemented coverage discovery, including ID card exchange.
- Project Go - Optimized Radiology, including templates, visit types, and radiology ticket scheduling.
Senior Consultant
Monument Health
, SD
04.2024 - 07.2024
- Audit of Real-Time Eligibility.
- Optimized RTE workflows.
- Implemented query chaining for Medicaid.
- Plan mapped for major payers.
Application Coordinator Analyst
Optum
Redlands, CA
03/01/19 - 11.2023
- Cadence and Prelude analyst for multiple Implementations
- Implemented Real Time Eligibility (RTE) and currently maintain the HL7 interfaces.
- In charge of quarterly upgrades and Nova Notes.
- Work closely with operation leadership to help develop more efficient streamlined workflows.
- Maintain Cadence and Prelude Security
- Implemented Video Visits (Epic Native)
- Provide SER maintenance
- Silent Scheduling
- Visit Type build
- Developed patient Workqueues
- Implemented Epic Native video visits
- Provision users and affiliates in EpicCare Link
- Lead Patient Access during the BMG to Optum rebrand Facility Structure and Documents)
- Helped develop Covid workflows quickly
- Admin for Salesforce Myturn (CA Gov organization)
- Workbench Reports
- Direct and Open scheduling through MyChart
- Provided training and support for end users in the use of Epic Cadence applications
- Identified and documented potential issues with existing Epic Cadence implementations
- Collaborated with other IT teams to integrate Epic Cadence systems into larger healthcare networks
- Worked closely with vendors and internal teams to develop customized solutions based on specific client needs
- Maintained positive working relationship with fellow staff and management
- Analyzed and documented business processes to identify areas of improvement in the Epic application
- Provided support on applications related issues and monitored performance of the applications
- Facilitated training sessions for end users on the use of Epic applications
- Lead multiple appointment conversions
- Lead multiple coverage conversions
Support Clerk
Epic Managment
Redlands, CA
11/14/10 - 02/28/19
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Provided assistance to other departments when needed.
- Reviewed patient medical records and verified accuracy of information in the system.
- Processed patient registration forms, collected fees, and issued receipts for services rendered.
- Verified insurance coverage and eligibility for services.
- Assisted with scheduling appointments based on provider availability.
- Performed data entry tasks to update patient information in the system.
- Provided assistance with completion of paperwork related to the registration process.
- Maintained confidential patient records according to HIPAA guidelines.
- Worked collaboratively with other departments to ensure smooth operations within the facility.
- Investigated discrepancies between registrations and payments received.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Contacted insurance carriers to verify coverage, copays and deductible information for patients.
- Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
Education
High School Diploma -
San Gorgonio High School
San Bernardino, CA2005
Crafton Hills College
Yucaipa, CACadence/Prelude/Real Time Eligibility Certificates
Epic Systems
Verona, WISkills
- Project Coordination
- Patient Scheduling
- Schedule Management
- Document Management
- Project Support
- Verbal and Written Communication
- Data Entry
- Project Management
- Process Improvement
- Team Oversight
Timeline
Senior Consultant
Singing River Hospital
11.2024 - 05.2025
Senior Consultant
Monument Health
04.2024 - 07.2024
Senior Consultant
El Rio Health
11.2023 - Current
Application Coordinator Analyst
Optum
03/01/19 - 11.2023
Support Clerk
Epic Managment
11/14/10 - 02/28/19
High School Diploma -
San Gorgonio High School
Crafton Hills College
Cadence/Prelude/Real Time Eligibility Certificates
Epic Systems
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