PAUL REVANTH MADASU

Sedona,AZ

Summary

Detail-oriented Cloud Support Engineer with hands-on experience in troubleshooting application, data, and network issues. Develops cloud-support systems using Azure, Linux, Python, and Terraform while implementing structured incident and SLA practices. Delivers effective communication and root-cause analysis to enhance operational workflows and ensure security-aware cloud operations.

Overview

Certification

Work History

Software Engineer / IT Systems Support

Areksoft Technologies

Hyderabad, India

07.2023 - 12.2023

Streamlined data synchronization and reporting workflows with Python and JavaScript, reducing manual effort by 40% and enhancing overall efficiency.
Enhanced CRM and data-workflow modules for 200+ client records, increasing operational visibility for sales, support, and technical teams.
Troubleshot application access issues, routing defects, integration errors, and data-quality mismatches through structured root-cause analysis, resolving critical issues for seamless operations.
Developed REST-style validation and reporting routines; recorded fixes, test results, system-health findings, and process risks for engineering and operations stakeholders.

Education

M.S. - Information Technology - Network Engineering

Northern Arizona University

Flagstaff, AZ

08-2026

B.Tech - Computer Science - Data Science

Koneru Lakshmaiah University

India

05-2024

Skills

Python
JavaScript
REST APIs
FastAPI
Nodejs
Express
SQL
MySQL
MongoDB
Git/GitHub
CI/CD Pipelines
Containerization Techniques
Infrastructure as Code
Shell Scripting
Automation Scripting
API Testing Tools
Microsoft Azure
Azure Monitor
IAM
RBAC

MFA
Conditional Access
Secure API Access
Performance Monitoring
User Access Management
Data Mapping
Issue Resolution
Code Debugging
System Log Analysis
Documentation Practices
System Validation
Application Security Monitoring
Application Security Solutions
Security monitoring
Endpoint Security Solutions
System Compliance Checks
Log Analysis Techniques
Team Collaboration
Software Development Fundamentals
Log Analysis Techniques

Personal Information

Certification

Microsoft Azure Fundamentals (AZ-900)
Microsoft Azure Developer Associate (AZ-204)
Microsoft Azure AI Fundamentals (AI-900)
CompTIA Network+ / Security+ coursework in progress

Selected Cloud Support Projects

CloudAtlas SupportOS, FastAPI, SQLite, REST APIs, HTML/CSS/JavaScript, Built a cloud-support operations portfolio application that centralizes case triage, diagnostic evidence, change correlation, support notes, customer updates, recovery verification, audit history, SLA reporting, and a status-page view. Designed support workflows around customer impact, escalation context, documented runbooks, evidence collection, and verified resolution rather than dashboard-only reporting.
Cloud Support Operations Lab, Azure, Linux, Docker, Terraform, GitHub Actions, Bash, Developed support runbooks for VM access, DNS and connectivity failures, permission errors, deployment rollback, resource tagging, logs/alerts, cost alerts, and evidence capture.
SentinelCore - Zero Trust Cloud Security Architecture, Azure, Entra ID, Cloudflare, Defender, Sentinel, Designed a 50-user SME Zero Trust roadmap aligned with NIST SP 800-207, using MFA, Conditional Access, device posture, ZTNA, SIEM concepts, least privilege, escalation logic, and session-revocation response patterns.

Technical Skills

Microsoft Azure, Azure Monitor, Microsoft Entra ID, IAM, RBAC, MFA, Conditional Access, Cloudflare Zero Trust, Incident triage, ticket workflows, SLA tracking, troubleshooting, root-cause analysis, runbooks/SOPs, change documentation, UAT, customer-impact communication, Linux, TCP/IP, DNS, DHCP, VLANs, subnetting, VPN, NAT, ACLs, firewalls, pfSense concepts, Wireshark, latency and packet-loss analysis, Python, FastAPI, JavaScript, Node.js, Express, REST APIs, SQL, MySQL, MongoDB, Docker, Terraform, GitHub Actions, Bash, PowerShell, Postman, Git/GitHub, Zero Trust, NIST SP 800-207, Microsoft Sentinel concepts, SIEM/SOAR concepts, Defender, endpoint compliance, log monitoring, vulnerability review

Eligibility

OPT-Eligible

Education Certifications

M.S., Information Technology - Network Engineering, Northern Arizona University, Flagstaff, AZ, 08/01/26
B.Tech, Computer Science - Data Science, Koneru Lakshmaiah University, India, 05/01/24

Timeline