Paul Reynolds
McFarland
Summary
Detail-oriented security professional with access control and emergency response skills. Proven ability to train staff and ensure safety protocols, enhancing overall security and customer satisfaction.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Security Officer/Compliance Agent/Gaming License I
Ho-Chunk Gaming Wisconsin Dells/Madison
Baraboo
06.2002 - 06.2024
- Monitored premises to ensure safety and security of employees and visitors.
- Conducted regular patrols to detect and report suspicious activities or breaches.
- Responded promptly to alarms and emergency situations, coordinating with law enforcement.
- Implemented access control measures for authorized personnel entering the facility.
- Assisted in training new security staff on protocols and emergency procedures.
- Maintained detailed logs of daily activities, incidents, and observations for records.
- Provided excellent customer service while addressing visitor inquiries and concerns.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Completed incident reports to record security or loss prevention incidents.
- Assisted with crowd control during large events held at the facility.
- Warned persons of rule infractions or violations and evicted violators from premises.
Attendant
Kwik Trip
Madison
09.2020 - 12.2023
- Assisted customers by providing information and ensuring satisfaction with services.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Greeted customers, answered their questions and provided them with assistance.
- Cleaned work areas and equipment at the end of each shift.
- Assisted other staff members in completing tasks as needed.
- Handled cash register transactions accurately while maintaining proper security measures.
- Assisted in stocking shelves with merchandise in an organized manner according to company procedures.
- Handled lost and found items, ensuring proper logging and return to owners.
Yeoman Petty Officer
United States Navy
Alameda, Corpus Christi
01.1993 - 03.2003
- Completed daily reporting to inform supervisors of work completed or incidents.
- Worked with higher-ranking officers to acquire new skills and knowledge.
- Stored and safeguarded classified information to maintain utmost confidentiality.
Doll Hosital/Assembly Line Worker
American Girl
Middleton
09.2000 - 12.2001
- Followed safety protocols to prevent workplace accidents and injuries.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Followed standard operating procedures while performing tasks on the assembly line.
- Boxed, labeled, and moved items to keep production lines moving swiftly.
Manager/Attendant
Clark Oil
Madison
03.1986 - 10.1992
- Managed daily operations to ensure efficient workflow and product availability.
- Oversaw staff training to enhance team performance and operational skills.
- Coordinated inventory management to optimize stock levels and reduce waste.
- Developed schedules to align staffing needs with peak demand periods.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Delegated work to staff, setting priorities and goals.
Bank Telleer/New Accounts Representative
Anchor Bank
Madison
03.1980 - 03.1986
- Performed data entry of new accounts into banking system database.
- Trained new staff on account management procedures and tools.
- Answered incoming calls from customers related to their accounts.
- Maintained accurate records of new accounts in the system.
- Provided excellent customer service at all times while interacting with clients.
Education
Associate of Arts - Supervisory Managment
Madison Area Technical College
Madison, WI05-2003
Associate of Arts - Business Mid-Managment
Madison Area Technical College
Madison, WI05-1999
Associate of Arts - Marketing
Madison Area Technical College
Madison, WI05-1978
High School Diploma -
Madison East High School
Madison, WI05-1976
Skills
- Access control
- Incident reporting
- Emergency response
- Surveillance monitoring
- Risk assessment
- Customer service
- Attention to detail
- Communication skills
- Team collaboration
- Criminal investigations
- Background checks
- Background investigations
- Investigative skills
- Personnel screening
Certification
First Aid/CPR
Affiliations
Delivery Driver Meals on Wheels 1995-1998
Timeline
Attendant
Kwik Trip
09.2020 - 12.2023
Security Officer/Compliance Agent/Gaming License I
Ho-Chunk Gaming Wisconsin Dells/Madison
06.2002 - 06.2024
Doll Hosital/Assembly Line Worker
American Girl
09.2000 - 12.2001
Yeoman Petty Officer
United States Navy
01.1993 - 03.2003
Manager/Attendant
Clark Oil
03.1986 - 10.1992
Bank Telleer/New Accounts Representative
Anchor Bank
03.1980 - 03.1986
Associate of Arts - Supervisory Managment
Madison Area Technical College
Associate of Arts - Business Mid-Managment
Madison Area Technical College
Associate of Arts - Marketing
Madison Area Technical College
High School Diploma -
Madison East High School