PAUL RIVERA
Montebello,CA
Summary
Knowledgeable automotive professional with dealership experience in parts operations and warranty administration, ensuring efficient service workflows and accurate repair documentation. Strong problem-solver skilled in computer systems and cross-department collaboration. Currently pursuing an automotive technician program with a focus on becoming a Lube Technician, leveraging foundational shop knowledge and dedication to hands-on learning.
Overview
5
5
years of professional experience
Work History
Warranty Administrator
Buena Park BMW
Buena Park, CA
01.2025 - 10.2025
- Managed warranty claim submissions using CDK, AIR, and S-Gate BMW.
- Verified repairs for compliance with BMW warranty and Condition Based Services requirements, ensuring maintenance intervals and service needs were accurately understood.
- Reviewed technician documentation, repair procedures, and parts usage to enhance knowledge of mechanical systems and optimize repair workflows.
- Coordinated with techs, advisors, and parts to resolve repair order issues, streamlining communication and enhancing shop flow.
Warranty Clerk
New Century BMW
Alhambra, CA
11.2021 - 01.2025
- Evaluated repairs for warranty eligibility, enhancing knowledge of brake, suspension, electrical, and engine-related repairs.
- Ensured accurate parts billing and repair documentation, demonstrating attention to detail and understanding of OEM procedures.
- Collaborated with technicians and service advisors to verify proper repair steps and parts usage, ensuring compliance with standards.
Parts Runner
Longo Toyota
El Monte, CA
12.2020 - 10.2021
- Delivered parts to technicians, gaining exposure to common maintenance items (filters, fluids, belts, brakes, tires).
- Stocked and organized inventory of oil filters, air filters, spark plugs, and service fluids to ensure availability for technicians.
- Tracked parts using CDK and scanners, enhancing understanding of dealership operations and repair workflows.
Education
Automotive Technician Program -
UEI College
West Covina, CA09-2026
Business Administration -
Rio Hondo College
Whittier, CA01-2017
Skills
- Warranty Processing
- Automotive expertise
- Technical Documentation
- Documentation Skills
- Microsoft Office
- Inventory Organization
- Attention to Detail
- Automotive Repair
Timeline
Warranty Administrator
Buena Park BMW
01.2025 - 10.2025
Warranty Clerk
New Century BMW
11.2021 - 01.2025
Parts Runner
Longo Toyota
12.2020 - 10.2021
Automotive Technician Program -
UEI College
Business Administration -
Rio Hondo College