Paul Roc
Raleigh,NC
Summary
Experienced Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Beverage Manager
Centerplate
05.2022 - 12.2023
- Managed all day-to-day operations within budgeted guidelines.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Maintained highest standards for beverage quality and service.
- Developed unique events and special promotions to drive sales.
Bar and FOH Manager
Kpanns Hospitality
12.2021 - 04.2022
- Helped with opening of new store and brand
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Onboarded new employees with training and new hire documentation.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Managed bar and wait staff and directed hiring program.
- Designed beverage menus.
Beverage Manager
Hilton Raleigh North Hills
01.2017 - 04.2020
- Designed beverage menus.
- Purchased beverage stock and handled all inventory needs.
- Complied with health and safety regulations.
- Ensured company’s standards were upheld.
- Monitored dining rooms for seating availability, service, safety and well-being of guests.
- Maintained atmosphere of enthusiastic customer service.
- Established and maintained positive work environment.
- Offered enthusiastic and personable service to all customers.
- Prepared for large parties and reservations, anticipating planning and staffing needs.
- Lowered Beverage Cost by 4% year over year
- Managed Beverage cost at 21.3% 3% lower than budgeted
Restaurant Manager
Hilton Raleigh North Hills
02.2017 - 02.2018
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Decreased on hand beverage inventory by 30% while lowering beverage cost by 1.5%
- Led and directed team members on effective methods, operations and procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Correctly calculated inventory and ordered appropriate supplies
Beverage Manager
Kings Bowl America
02.2016 - 02.2017
- Oversee bar staff and operations
- Prepared for and executed new menu implementations.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Assistant General Manager
Kings Dining & Entertainment - Raleigh North Hills
05.2015 - 12.2015
- Carefully interviewed, selected, trained and supervised staff.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
- Managed Labor cost to within 2% of budget
- Weekly projections managed to within 5% of actual business.
Senior Manager
Kings Bowl America
03.2013 - 04.2015
Floor Manager
Kings Bowl America
01.2011 - 03.2013
Senior Aquarist
MIAMI SEAQUARIUM
09.2003 - 08.2010
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Designed and Built Aquarium LSS
- Oversee animal acquisition and quarantine procedures
- Staff Scheduling
- Led and participated in onsite and offsite animal transports
- Upheld industry safety standards and OSHA regulations
- Part of rescue and rehab team for
- Oversee daily maintenance of exhibits
Stand Attendant/Food Prep
MIAMI SEAQUARIUM
-
Education
High School Diploma -
Miami Norland Senior High School
Miami, FL1999
Skills
- Service-oriented
- Strong work ethic
- Conflict resolution techniques
- Inventory management
- Budgeting
- Purchasing
- Employee Training
- Staff Management
- Event Planning
- Public Speaking
- Flexible & Adaptable
- Operations management
- Project Management
- Job inspections
References
References Available upon request
Certification
ServSafe Certified 2/25
TIPS Certified 12/23
Cicerone Certified Beer Server
PADI Open Water Diver Certification
Timeline
Beverage Manager
Centerplate
05.2022 - 12.2023
Bar and FOH Manager
Kpanns Hospitality
12.2021 - 04.2022
Restaurant Manager
Hilton Raleigh North Hills
02.2017 - 02.2018
Beverage Manager
Hilton Raleigh North Hills
01.2017 - 04.2020
Beverage Manager
Kings Bowl America
02.2016 - 02.2017
Assistant General Manager
Kings Dining & Entertainment - Raleigh North Hills
05.2015 - 12.2015
Senior Manager
Kings Bowl America
03.2013 - 04.2015
Floor Manager
Kings Bowl America
01.2011 - 03.2013
Senior Aquarist
MIAMI SEAQUARIUM
09.2003 - 08.2010
Stand Attendant/Food Prep
MIAMI SEAQUARIUM
-
High School Diploma -
Miami Norland Senior High School
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