Paul Roland
Eastchester,NY
Summary
Passionate and results-driven
professional with a background in
business and extensive retail
management experience, seeking a
managerial position in fashion.
Skilled in team leadership, visual
merchandising, and customer
engagement, with a commitment to
elevating brand presence and driving
sales in retail environments.
Eager to leverage my expertise in
styling, operations, and customer
relations to create an exceptional
shopping experience that aligns with the
values and beliefs of the company.
Overview
3
3
years of professional experience
Work History
Sales Lead Manager
American Eagle Outfitters, Inc
11.2021 - 02.2023
- Coached employees in successful selling methods and encouraged cross-selling for additional products.
- Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
- Developed a streamlined sales process for improved effectiveness and increased customer satisfaction.
- Spearheaded training initiatives to equip team members with essential selling techniques and product knowledge.
- Resolved problems with loyal customers to maintain positive relationships and increase return customer base.
- Built relationships with customers and community to establish long-term sales growth.
- Implemented systems and procedures to increase sales.
- Handled customer relations issues, enabling quick resolution, and customer satisfaction.
- Provided regular training and mentoring to team members for enhanced skills development and sales growth.
- Effectively presented information to customers and responded to questions.
- Trained new brand ambassadors, ensuring consistency and quality in brand representation.
Merch Lead
American Eagle Outfitters, Inc
03.2021 - 11.2021
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Analyzed existing processes to identify opportunities for optimization, recommending changes that led to improved performance.
- Developed and executed strategic plans for process improvement, driving operational excellence across the store.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Developed creative displays and signage to draw customers to products.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
Cash Lead
American Eagle Outfitters, Inc
07.2020 - 03.2021
- Increased customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Streamlined cashier training materials to maximize ease of learning for new employees, reducing ramp-up time significantly.
- Served as a trusted resource for colleagues seeking guidance on complex transactions or policy-related matters.
- Mentored new cashiers, providing thorough training on company policies and procedures.
- Addressed escalated customer issues promptly, resulting in increased customer retention rates and positive feedback.
- Maintained a clean, organized work environment to promote efficient operations and improve overall customer experience.
Brand Ambassador
American Eagle Outfitters, Inc
11.2019 - 07.2020
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Provided exceptional customer service to drive satisfaction.
- Communicated product value, quality, and style to educate and entice potential customers.
- Educated customers on product features and answered questions regarding product use.
- Maintained clean, organized and professional work environment.
- Worked with team to achieve sales goals for products.
- Greeted customers warmly and pleasantly answered inquiries.
- Established and maintained positive relationships with customers.
- Maintained knowledge of current promotions and product features.
- Increased sales by effectively communicating product benefits.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Engaged customers to communicate key product features.
Education
Bachelor of Science - Business Management
University of Hartford
West Hartford, CT05-2024
High School Diploma -
Eastchester High School
Eastchester, NY05-2020
Skills
- Customer service
- Management
- Leadership
- Communication
- Time management
- Organizational
- Teamwork
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
Languages
English
Native or Bilingual
Timeline
Sales Lead Manager
American Eagle Outfitters, Inc
11.2021 - 02.2023
Merch Lead
American Eagle Outfitters, Inc
03.2021 - 11.2021
Cash Lead
American Eagle Outfitters, Inc
07.2020 - 03.2021
Brand Ambassador
American Eagle Outfitters, Inc
11.2019 - 07.2020
Bachelor of Science - Business Management
University of Hartford
High School Diploma -
Eastchester High School
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