Dynamic Owner/Operator at PROS Electric LLC with a proven track record in electrical expertise and people management. Successfully trained teams, enhanced customer relationships, and developed strategic plans to maximize profitability. Known for creative problem-solving and a strong work ethic, driving operational excellence and fostering a collaborative work environment.
Overview
18
18
years of professional experience
Work History
Owner/Operator
PROS Electric LLC
MONROE, NC
01.2023 - Current
Managed daily operations of the business, including staff, sales, inventory, and accounting.
Managed daily operations and logistics to ensure efficient business functioning.
Trained and supervised staff, fostering a collaborative work environment.
Conducted financial planning and budgeting to ensure business sustainability.
Developed business plan and budget to maximize profitability.
Established long-term customer relationships through exceptional service and effective issue resolution.
Negotiated contracts with clients for products or services rendered by the company.
Oversaw hiring process for new employees, coordinating recruitment and onboarding training.
Identified potential risks associated with operations in order to minimize liabilities.
Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
Ensured compliance with safety regulations throughout the facility.
Recorded expenses and maintained receipts.
Used pallet jack and forklift to load and unload products at distribution centers and route locations.
Oversaw a team of 15 to 20 employees, focusing on their training and development.
Field Manager
Rad Electric
Lititz, Pennsylvania
01.2022 - 01.2023
Led installation of crypto mining farm in Dillon, SC, coordinating efforts of 20 technicians to ensure timely project completion.
Trained team members and users on emerging technology, improving business productivity through hands-on guidance.
Installed wiring, cabling and devices to establish, repair and improve network operations.
Installed, configured, and maintained servers in a rack-mount environment.
Diagnosed root cause of problems identified through incident reports or user feedback.
Electrician
PREMIER ELECTRIC
Charlotte, USA
02.2021 - 08.2021
Court House renovation - Government Job - (Charlotte, NC)
Executed electrical installations, maintenance, and repairs of systems, wiring, fixtures, and components to ensure operational safety.
Installed and configured electrical systems in residential and commercial buildings to meet project specifications.
Interpreted blueprints to plan electrical installations accurately.
Diagnosed electrical issues using testing equipment and tools.
Installed conduit, wire and motor controls.
Connected wires to circuit breakers, transformers, or other components.
Installed cables, conductors and wire trays and completed necessary hook-ups for primary power lines.
Ensured that all work was completed in accordance with applicable codes.
Diagnosed electrical circuit and equipment issues, implementing corrective measures to restore functionality and maintain system integrity.
Worked extensively on three-phase, 277/480 volt power distribution systems.
Installed grounding system per NEC code requirements.
Car Salesman
Scott Clark Toyota
Matthews, USA
08.2020 - 01.2021
Selling New and Used Vehicles
Negotiated favorable sales terms and financing options, enhancing customer satisfaction.
Guided customers in selecting vehicles tailored to their needs, improving sales conversions.
Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
Maintained knowledge of inventory and promotions to inform customers accurately.
Utilized E-leads CRM system to track customer interactions.
Collaborated with the finance team to finalize sales documents promptly.
Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
Provided follow-up customer service after a car sale was completed.
Informed customers about sales processes, warranty requirements, and service standards, ensuring clarity and trust.
Car Salesman
Allen Imports Lancaster Toyota
Lancaster, USA
01.2020 - 08.2020
Assisted customers in selecting vehicles that meet their preferences and needs.
Conducted test drives to showcase vehicle features and performance to clients.
Negotiated pricing and financing options to enhance customer satisfaction and close sales.
Built rapport with clients through effective communication and active listening.
Utilized CRM systems to track leads, manage customer relationships, and follow up effectively.
Maintained current knowledge of product inventory and dealership promotions to effectively inform and assist customers.
Sold new cars by aligning features with customer preferences and needs, driving customer loyalty.