Overview
Work History
Education
Skills
Timeline
Generic
Paul Roney

Paul Roney

Arcadia,IN

Overview

30
30
years of professional experience

Work History

Appliance Technician

Duncan Appliance Service
02.2019 - 10.2024
  • Achieved high levels of customer satisfaction by providing accurate estimates for repair costs upfront and completing work within established timelines.
  • Ensured compliance with safety guidelines during all aspects of appliance installation, repair, and maintenance tasks.
  • Established trust and credibility with customers by offering personalized follow-up support, answering questions, or addressing concerns after repairs were completed.
  • Streamlined repair processes with thorough documentation, enabling faster diagnosis and resolution for future service calls.
  • Collaborated with team members to address complex technical issues, ensuring timely and effective solutions for customers.
  • Implemented time-saving strategies in diagnosing and repairing appliances, allowing for an increased number of daily service calls.
  • Maintained an organized inventory of tools, equipment, and parts for efficient access during service calls.
  • Ensured the longevity of customer''s appliances by providing them with valuable maintenance tips and advice on proper usage.
  • Increased repeat business by building strong relationships with customers through clear communication and excellent service.
  • Reduced appliance downtime for clients by performing regular maintenance checks and addressing potential issues proactively.
  • Expanded professional knowledge base by attending industry conferences, workshops, or seminars on a regular basis.
  • Mentored junior technicians, sharing knowledge and expertise to enhance their skills in appliance diagnostics and repairs.
  • Assisted customers in selecting appropriate replacement parts or appliances based on their needs, preferences, and budget constraints.
  • Demonstrated adaptability by servicing various brands of appliances, including both older models as well as the latest technologies available in the market.
  • Educated customers on use, care and adjustments of appliances.
  • Enhanced customer satisfaction by diagnosing and repairing a wide range of home appliances promptly and efficiently.

Appliance Repair Technician

A & E Factory Service (Sears)
04.2008 - 01.2019
  • Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
  • Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
  • Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
  • Maintained accurate records of all completed repairs, contributing to streamlined operations and better resource allocation.
  • Reduced service call duration by effectively diagnosing issues prior to arrival at client locations.
  • Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
  • Ordered parts and maintained adequate inventory.
  • Collaborated with team members to share knowledge and expertise, resulting in improved overall performance.

Appliance Technician

HH Gregg Appliances and Electronics
11.1994 - 03.2008
  • Contributed to company growth by consistently meeting or surpassing monthly performance targets such as completed repairs or upsell opportunities.
  • Improved workflow efficiency by effectively managing multiple service appointments per day while maintaining punctuality.
  • Supported sales team efforts by recommending suitable upgrades or replacements when applicable to benefit the customer's overall experience.
  • Participated in ongoing training programs to stay current on industry advancements and best practices in appliance technology.
  • Upheld company reputation through exceptional professionalism in interactions with customers both onsite at their homes or over phone consultations.
  • Diagnosed issues with appliances and made repairs.
  • Gave accurate and detailed quotes to customers prior to starting work.
  • Checked in on past customers and completed repairs to maintain satisfaction and perform routine preventive maintenance on appliances.
  • Ensured compliance with safety guidelines during all aspects of appliance installation, repair, and maintenance tasks.

Education

General Studies

Heritage Christian High School
6401 East 75th Street Indianapolis Indiana
06-1974

Skills

  • Skilled in using hand tools
  • Electrical troubleshooting
  • Wiring techniques
  • Gas appliance repair
  • Refrigeration system troubleshooting
  • Appliance repair
  • Technical diagnosis
  • Diagnostic tools
  • Mechanical aptitude
  • Preventative maintenance
  • Installation procedures
  • Computer skills
  • Performing maintenance
  • Managing schedules
  • Basic plumbing
  • Sealed system components

  • Dryer repair
  • Appliance maintenance
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Active listening
  • Adaptability and flexibility
  • Parts ordering
  • Safety procedures
  • Mechanical Knowledge
  • Maintenance documentation
  • Product knowledge
  • Troubleshooting
  • High temperature brazing

Work Type

Full TimePart Time

Work Location

On-Site

Timeline

Appliance Technician

Duncan Appliance Service
02.2019 - 10.2024

Appliance Repair Technician

A & E Factory Service (Sears)
04.2008 - 01.2019

Appliance Technician

HH Gregg Appliances and Electronics
11.1994 - 03.2008

General Studies

Heritage Christian High School
Paul Roney