Paul Roney
Arcadia,IN
Overview
30
30
years of professional experience
Work History
Appliance Technician
Duncan Appliance Service
02.2019 - 10.2024
- Achieved high levels of customer satisfaction by providing accurate estimates for repair costs upfront and completing work within established timelines.
- Ensured compliance with safety guidelines during all aspects of appliance installation, repair, and maintenance tasks.
- Established trust and credibility with customers by offering personalized follow-up support, answering questions, or addressing concerns after repairs were completed.
- Streamlined repair processes with thorough documentation, enabling faster diagnosis and resolution for future service calls.
- Collaborated with team members to address complex technical issues, ensuring timely and effective solutions for customers.
- Implemented time-saving strategies in diagnosing and repairing appliances, allowing for an increased number of daily service calls.
- Maintained an organized inventory of tools, equipment, and parts for efficient access during service calls.
- Ensured the longevity of customer''s appliances by providing them with valuable maintenance tips and advice on proper usage.
- Increased repeat business by building strong relationships with customers through clear communication and excellent service.
- Reduced appliance downtime for clients by performing regular maintenance checks and addressing potential issues proactively.
- Expanded professional knowledge base by attending industry conferences, workshops, or seminars on a regular basis.
- Mentored junior technicians, sharing knowledge and expertise to enhance their skills in appliance diagnostics and repairs.
- Assisted customers in selecting appropriate replacement parts or appliances based on their needs, preferences, and budget constraints.
- Demonstrated adaptability by servicing various brands of appliances, including both older models as well as the latest technologies available in the market.
- Educated customers on use, care and adjustments of appliances.
- Enhanced customer satisfaction by diagnosing and repairing a wide range of home appliances promptly and efficiently.
Appliance Repair Technician
A & E Factory Service (Sears)
04.2008 - 01.2019
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
- Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
- Maintained accurate records of all completed repairs, contributing to streamlined operations and better resource allocation.
- Reduced service call duration by effectively diagnosing issues prior to arrival at client locations.
- Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
- Ordered parts and maintained adequate inventory.
- Collaborated with team members to share knowledge and expertise, resulting in improved overall performance.
Appliance Technician
HH Gregg Appliances and Electronics
11.1994 - 03.2008
- Contributed to company growth by consistently meeting or surpassing monthly performance targets such as completed repairs or upsell opportunities.
- Improved workflow efficiency by effectively managing multiple service appointments per day while maintaining punctuality.
- Supported sales team efforts by recommending suitable upgrades or replacements when applicable to benefit the customer's overall experience.
- Participated in ongoing training programs to stay current on industry advancements and best practices in appliance technology.
- Upheld company reputation through exceptional professionalism in interactions with customers both onsite at their homes or over phone consultations.
- Diagnosed issues with appliances and made repairs.
- Gave accurate and detailed quotes to customers prior to starting work.
- Checked in on past customers and completed repairs to maintain satisfaction and perform routine preventive maintenance on appliances.
- Ensured compliance with safety guidelines during all aspects of appliance installation, repair, and maintenance tasks.
Education
General Studies
Heritage Christian High School
6401 East 75th Street Indianapolis Indiana06-1974
Skills
- Skilled in using hand tools
- Electrical troubleshooting
- Wiring techniques
- Gas appliance repair
- Refrigeration system troubleshooting
- Appliance repair
- Technical diagnosis
- Diagnostic tools
- Mechanical aptitude
- Preventative maintenance
- Installation procedures
- Computer skills
- Performing maintenance
- Managing schedules
- Basic plumbing
- Sealed system components
- Dryer repair
- Appliance maintenance
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Active listening
- Adaptability and flexibility
- Parts ordering
- Safety procedures
- Mechanical Knowledge
- Maintenance documentation
- Product knowledge
- Troubleshooting
- High temperature brazing
Work Type
Full TimePart TimeWork Location
On-SiteTimeline
Appliance Technician
Duncan Appliance Service
02.2019 - 10.2024
Appliance Repair Technician
A & E Factory Service (Sears)
04.2008 - 01.2019
Appliance Technician
HH Gregg Appliances and Electronics
11.1994 - 03.2008
General Studies
Heritage Christian High School
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