Achieved high levels of customer satisfaction by providing accurate estimates for repair costs upfront and completing work within established timelines.
Ensured compliance with safety guidelines during all aspects of appliance installation, repair, and maintenance tasks.
Established trust and credibility with customers by offering personalized follow-up support, answering questions, or addressing concerns after repairs were completed.
Streamlined repair processes with thorough documentation, enabling faster diagnosis and resolution for future service calls.
Collaborated with team members to address complex technical issues, ensuring timely and effective solutions for customers.
Implemented time-saving strategies in diagnosing and repairing appliances, allowing for an increased number of daily service calls.
Maintained an organized inventory of tools, equipment, and parts for efficient access during service calls.
Ensured the longevity of customer''s appliances by providing them with valuable maintenance tips and advice on proper usage.
Increased repeat business by building strong relationships with customers through clear communication and excellent service.
Reduced appliance downtime for clients by performing regular maintenance checks and addressing potential issues proactively.
Expanded professional knowledge base by attending industry conferences, workshops, or seminars on a regular basis.
Mentored junior technicians, sharing knowledge and expertise to enhance their skills in appliance diagnostics and repairs.
Assisted customers in selecting appropriate replacement parts or appliances based on their needs, preferences, and budget constraints.
Demonstrated adaptability by servicing various brands of appliances, including both older models as well as the latest technologies available in the market.
Educated customers on use, care and adjustments of appliances.
Enhanced customer satisfaction by diagnosing and repairing a wide range of home appliances promptly and efficiently.
Appliance Repair Technician
A & E Factory Service (Sears)
04.2008 - 01.2019
Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
Maintained accurate records of all completed repairs, contributing to streamlined operations and better resource allocation.
Reduced service call duration by effectively diagnosing issues prior to arrival at client locations.
Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
Ordered parts and maintained adequate inventory.
Collaborated with team members to share knowledge and expertise, resulting in improved overall performance.
Appliance Technician
HH Gregg Appliances and Electronics
11.1994 - 03.2008
Contributed to company growth by consistently meeting or surpassing monthly performance targets such as completed repairs or upsell opportunities.
Improved workflow efficiency by effectively managing multiple service appointments per day while maintaining punctuality.
Supported sales team efforts by recommending suitable upgrades or replacements when applicable to benefit the customer's overall experience.
Participated in ongoing training programs to stay current on industry advancements and best practices in appliance technology.
Upheld company reputation through exceptional professionalism in interactions with customers both onsite at their homes or over phone consultations.
Diagnosed issues with appliances and made repairs.
Gave accurate and detailed quotes to customers prior to starting work.
Checked in on past customers and completed repairs to maintain satisfaction and perform routine preventive maintenance on appliances.
Ensured compliance with safety guidelines during all aspects of appliance installation, repair, and maintenance tasks.
Customer Service/General Maintenance Worker at Leonardi Appliance Parts & ServiceCustomer Service/General Maintenance Worker at Leonardi Appliance Parts & Service
Appliance Repair Technician/Customer Service Manager at Jem Appliance Service And RepairAppliance Repair Technician/Customer Service Manager at Jem Appliance Service And Repair