Paul Rosenbaum
Roseville,CA
Summary
10+ years of experience as SharePoint SME
17,000 FDA customers Team Lead for 8 support engineers in the delivery of SharePoint support.
5,000 FDA customers received top tier level assistance with Implementation and configuration of multiple SharePoint sites and sub-sites, lists, document libraries, web parts, InfoPath forms, surveys and workflows.
66% support incident reduction from 3 days to 1 by design and delivery of new SharePoint help site.
40% increase in user adoption through the creation of a self-help information site.
30 SharePoint and Office 365 site re-designed for the U.S. Postal Service.
M365 Administration
90,000 customer implementation team lead for 9 support engineers in the installation, adoption, and configuration of O365 for the U.S. Internal Revenue Service.
Created “White Glove” IT support model including training, adoption assistance and just-in-time enhanced support for top tier executives increasing overall adoption of Office 365 by 50%.
Overview
19
19
years of professional experience
Work History
Acquisitions Management
PERSPECTA/PERATON
01.2020 - Current
- Company Overview: U.S. SENATE SARGEANT AT ARMS
- Acquire IT equipment and Software for all 100 U.S. Senate offices.
- Translate user requirements into custom hardware specifications.
- Acted as the liaison for users, vendors and office ensured a smooth and timely implementation of warehouse inventory and delivery ETAs and managing user expectations.
- Achieved 85% SLA adherence through the creation and distribution of best practices data sheets.
- Forecast equipment needs based upon present and historical data.
- U.S. SENATE SARGEANT AT ARMS
Office Pro Plus 365 and SharePoint Specialist
PERSPECTA
01.2016 - 01.2020
- 30 SharePoint and Office 365 sites updated and re-designed for the U.S. Postal Service.
- Led 90,000 user IRS M365 implementation team of 10 responsible for design, implementation, support and training.
- Conducted compatibility, functionality and performance testing of 25+ external software products ensuring uninterrupted productivity.
- 50% increase in Office 365 user adoption through the creation of 'White Glove' IT support model including training, adoption assistance and just-in-time enhanced support for top tier executives.
- 35% decrease in Service Level Agreements breaches by creating and educating users on the 10 best practices for meeting SLA’s.
Support Team Lead
HEWLETT PACKARD ENTERPRISE (HPE)
01.2013 - 01.2016
- Company Overview: Food and Drug Administration (FDA)
- 17,000 FDA customers Team Lead for 8 support engineers in the delivery of SharePoint support.
- 30 SharePoint and Office 365 sites updated and re-designed for the U.S. Postal Service.
- 40% increase in user adoption by creating a knowledge information site.
- Food and Drug Administration (FDA)
Support Team Lead
MICROLINK
01.2013 - 12.2013
- Company Overview: Food and Drug Administration - FDA
- 5,000 FDA customers received top tier level assistance with Implementation and configuration of multiple SharePoint sites and sub-sites, lists, document libraries, web parts, InfoPath forms, surveys and workflows.
- Trained and educated FDA customers through instruction and individual SharePoint training.
- Food and Drug Administration - FDA
SharePoint 2007 & 2010 Administrator
ABBTECH
01.2012 - 12.2013
- Company Overview: United States Army - JPRA
- Administered SharePoint sites for the Joint Personnel Recovery Agency (JPRA); designed and maintained SharePoint Sites, Niprnet, and Siprnet.
- Implemented and configured SharePoint search, webparts, back-up, top-level sites, sub-sites, and document libraries for internal and external customers.
- United States Army - JPRA
Teleconference Facilitator / Webmaster / Computer Network Support Specialist
POINT ONE, INC.
01.2007 - 12.2012
- Company Overview: United States Air Force – SAF/CIO A6
- Webmaster, Teleconference Facilitator, and Network Support Specialist at the United States Air Force Head Quarters and Chief Information Office (SAF/CIO A6) at the Pentagon.
- 350 users coordinated and facilitated Classified and Unclassified Virtual Teleconferences (VTCs) and the design of SharePoint sites for (SAF/CIO A6).
- Maintained U.S.A.F. SharePoint site, from implementation to training for 350 users, including maintenance/management of the U.S.A.F.’s Web Portal.
- 500 user client systems support including hardware, software, and application configuration and management.
- United States Air Force – SAF/CIO A6
Education
Bachelor of Arts (B.A.) - Political Science
UNIVERSITY OF ROCHESTER
Skills
- SharePoint 2007/2010/2013/2016/2019 Administration
- SharePoint site design
- Cross-functional team management
- SharePoint SOP development
- Knowledge management
- User adoption
- User education and training
- Website design and development
Career Summary
10, True, 17000, 8, 5000, 3, 1, 66, 40, 30, 90000
Professional Development And Education
Microsoft Certified Professional: Certification of Completion, SharePoint 2013 – Exam 70-331 Certification, Change Management: The Complete Guide (2024 edition), UNIVERSITY OF ROCHESTER, Bachelor of Arts (B.A.), Political Science, Rochester, NY
<Enter your own>
Title: SharePoint Administrator
Timeline
Acquisitions Management
PERSPECTA/PERATON
01.2020 - Current
Office Pro Plus 365 and SharePoint Specialist
PERSPECTA
01.2016 - 01.2020
Support Team Lead
HEWLETT PACKARD ENTERPRISE (HPE)
01.2013 - 01.2016
Support Team Lead
MICROLINK
01.2013 - 12.2013
SharePoint 2007 & 2010 Administrator
ABBTECH
01.2012 - 12.2013
Teleconference Facilitator / Webmaster / Computer Network Support Specialist
POINT ONE, INC.
01.2007 - 12.2012
Bachelor of Arts (B.A.) - Political Science
UNIVERSITY OF ROCHESTER
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