Summary
Overview
Work History
Education
Skills
Personal Projects
Websites
Certification
Accomplishments
Timeline
Generic

Paul Rouchard

Orlando,FL

Summary

Creative and Collaborative Information Systems Technology student with a keen analytical mindset, set to graduate in Fall 2024. Adept at problem-solving and passionate about using technology to connect with people. Experienced in both team and independent work, with a proven ability to thrive in dynamic environments. Eager to leverage my skills and enthusiasm for user-centric digital content and user experience design at a company that fosters meaningful connections and innovative solutions.

Overview

1
1
Certification

Work History

UX Designer

Freelance
  • Conducted comprehensive user research to understand target audience behaviors, needs, and pain points
  • Facilitated in-depth user interviews to gather qualitative insights and perspectives, informing the design process
  • Developed detailed user personas based on research findings, aiding in a deeper understanding of user demographics and motivations
  • Designed user flows that mapped out intuitive pathways through the app, ensuring a seamless and enjoyable user journey
  • Produced wireframes to visualize the app's structure, functionality, and user interface

Passenger Service Agent

British Airways
  • Educated passengers on safety procedures and provided assistance to disabled passengers
  • Processed customer payments and enforced compliance with financial regulations
  • Checked in luggage and confirmed all carry-on items met federal guidelines.

Customer Service Representative

Kennedy Space Center
  • Planned and prepared for on-location and studio photo shoots
  • Resolved concerns with products or services to help with retention and drive sales
  • Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement of opportunities.

Education

Information Systems Technology -

Seminole State College
Sanford, Florida

Skills

    Design

  • User Interface
  • Wireframing
  • Responsive Web Design
  • Prototyping
  • Mobile Design
  • Mockups
  • Interaction Design
  • Research

  • Information Architecture
  • User Interviews
  • User Flows
  • Personas
  • Journey Mapping
  • Affinity Mapping
  • Usability Testing
  • A and B Testing
  • Competitive Analysis
  • Soft Skills

  • Empathy
  • Communication
  • Attention to detail
  • Cross Collaboration
  • Time Management
  • Agile methodology
  • Tools

  • Figma
  • Figjam
  • Microsoft 360
  • Canva
  • Powerpoint
  • Google docs
  • Wix

Personal Projects

Artmade / Mobile App

  • Designed an e-commerce mobile app that allows users to discover art pieces within their area for purchase
  • Conducted user research: interviews, personas, usability testing, user flows, journey maps
  • Ideated design solutions
  • Designed and finalized mockups


Bookify / Web App

  • Created / designed a platform for users to discover and create book club communites
  • Conducted user research: interviews, personas, usability testing, user flows, journey maps
  • Ideated design solutions
  • Designed and finalized mockups

Certification

Google - Coursera

UX Design

Accomplishments

    Dean's List, All Semesters

    Seminole State College of Florida

Timeline

UX Designer

Freelance

Passenger Service Agent

British Airways

Customer Service Representative

Kennedy Space Center

Information Systems Technology -

Seminole State College
Paul Rouchard